Substandard company and product
I ordered an US Army textile jacket, in a standard size of XL. After several weeks the jacket showed up from Pakistan? I incorrectly thought this was a US based company. I ordered the jacket after reading the money back guarantee and looking at the reviews.
The jacket is way too small, has the American flag patch sewn on upside down, and is no where near the quality advertised for the price of $210.00.
I text “Anna” whom has responded previously when I checked to see why the jacket was originally taking way longer to arrive than promised. Her answer for that was “it was in sewing”…
Red flag number one, lack of proper English.
I requested my money back and a shipping label to return the jacket, after listing why the jacket did not meet my expectations.
Anna responded with sorry about the upside down flag, but we can offer you 15% off on your next order. Further that since the jacket was a custom size(which XL is a standard size, not a custom size) they would not refund my money. I explained why that was an unacceptable option, all the reasons for the request, etc. I requested her supervisors contact information since she obviously could not help me. Instead of a refund or supervisors contact information, she relayed the same information as last. Again, I told her none of those things were acceptable, and again asked for a full refund and her supervisors contact information. It has been several days and no response!!!
I would not recommend this company to anyone as their guarantees are not honored, and their products are substandard to say the least!!!! I am extremely dissapointed!
February 8, 2022
Unprompted review