FordPartsGiant.com Reviews 

1,673
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 574 reviews, reviewers had a great experience with this company. Customers frequently praise the website for being extremely easy to navigate, offering a wonderful selection of hard-to-find replacement parts at very affordable prices compared to local dealerships. People also appreciate the prompt delivery service, effective communication, and the peace of mind that comes with receiving genuine original equipment manufacturer components. However, some customers also noted frustrating issues with tracking updates, unexpected shipping fees, and occasional delays in receiving their packages. A few reviewers experienced problems with incorrect item listings, wrong parts being shipped, and fitment issues that complicated their vehicle repairs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive quickly and match vehicle... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting very fast shipping and... See more

Price

Users describe positive interactions with price, frequently highlighting that costs are much lower than local... See more

Order

Customers had ambiguous experiences with ordering parts, reflecting a wide division in satisfaction levels.... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide among consumers. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order was perfect, no issues. The only issue is the unknown of; Is it in stock? When will it ship? When should I receive it? The tracking number was useless and never updated so I thought it was n... See more

Rated 5 out of 5 stars

ForfPartsGiant quickly delivered parts to enable me to refurbish my 22-year-old Ford Econoline work van and have it back in service with minimal downtime. The mounting hole pattern on the bumper... See more

Company replied

Rated 5 out of 5 stars

the order process was fast, the order status was updated in a proficient manner. This is not the first time I've placed parts orders with Ford Parts Giant. Sometimes I feel much more comforted knowi... See more

Rated 5 out of 5 stars

Had a problem with car alarm randomly going off. Research pointed towards a faulty hood latch. I didn't want an aftermarket replacement. Your oem latch was an exact fit, price was good, and problem s... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

FordPartsGiant has been selling Original Equipment Manufacturer Ford parts for over 20 years. We firmly believe in providing you with OEM Ford parts at the lowest possible prices. We have a highly skilled customer service team that takes extra effort to answer your calls and emails with the expertise you deserve.

Written by the company


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(1,673)

574 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Parts I purchased and paid for never…

Parts I purchased and paid for never shipped 😡😡😡😡😡😡😡
CROOKS

April 29, 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Hi Daniel,

Thank you for your review. We have reviewed the order number provided. According to the shipping information, the package has been delivered on Mar 30, 2026 at matching city, State, and ZIP provided at checkout.

We recommend contacting local law enforcement if you believe your order has been stolen.

To check your order status, please visit https://fordpartsgiant.com/online/track/order

Rated 1 out of 5 stars
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Thank you for your feedback. Thank you for sharing your experience, we sincerely apologize for the trouble you've encountered with your order.
To ensure we can resolve issues, please create an RMA by following these quick steps:
On our website click on [Contact Us] and select [RMA]
Wrong Parts — Use this when the items you received do not match what you ordered.
Damaged — Select this if the parts arrived with visible damage. Warranty / Defective — Choose this if the part is defective after installation. Missing — For orders that arrived incomplete or missing specific items.
Core Return — Use this when your order includes a core return. No Longer Needs — For any situation that doesn’t fall under the categories above.
Once your request is submitted, our team will review the details and assist you with the next steps as quickly as possible. Your feedback is essential for improving our services.

Rated 5 out of 5 stars

Hard to find part ! FordPartsGiant had it in stock !

We are a Collision Repair facility.
We had a very unique optioned 2016 Ford F150 with the King Ranch package.
The interior featured a rare JAVA color.
Since the head air bags, seat bags deployed along with the seat belt ignitors.
No Ford Dealer in the nation could supply the drivers seat belt in JAVA, with a 50-60 day uncertain ETA.
We stumbled upon FordPartsGiant.com
They came through when no other company could.
The seatbelt was in stock and delivered in the correct color.
It also passed the SRS system calibration.

April 29, 2026
Rated 2 out of 5 stars

Ordered lefthand part received a right…

Ordered lefthand part received a right hand part.

April 29, 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Thank you for your feedback. We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.

For more information regarding our returns policy, please visit www.fordpartsgiant.com/service/ford-return_policy

Your feedback is essential for improving our services.

Rated 3 out of 5 stars

Mule train

Parts kist was available, reasonably priced, and easy to find. Shipping was obviously overland by mule train.

April 29, 2026
FordPartsGiant.com logo

Reply from FordPartsGiant.com

Thank you for your feedback. Thank you for your feedback. We understand that pricing can be a concern, and while we may not be the least expensive option, we focus on delivering quality and value in everything we offer. We're glad you still gave us a try, and we hope the experience met your expectations in other areas.
We appreciate your business and the opportunity to serve you. Your feedback is essential for improving our services.

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