Förenade Bil i Malmö Reviews 66

They make the customer pay for things they broke while fixing the original issue, leaving you with no choice but to pay double the first offer. Not at all service minded when dealing with customers. It’s almost like they handpicked the worst humans to sit front desk and deal with clients, an oxymoron of the highest order. Do yourself a favour and do not visit this place by any means necessary.

I spare the details of the saga about the AC "repair" which started with some indication as to electrical failures as indicated in the print out and after numerous test of several thousand kroner a new compressor installed(after 7 years)but dint help and a recommended valve should be ordered which then was not used but finally weeks later some electrical failures seem to be the cause and 10thousands of kroner poorer .Several weeks later and with a new recommended fan -another 11.000.-kr (after some discount) i picked up my car a 730d from 2007.
While i picked up the car today alarm lights ny on that I should seek BMW shop due to security reasons regarding seat belt /Airbag. Reaction fromBMW: NONE
So finally my reaction: I NEVER USE THIS SHOP AGAIN-seemingly I am not the only one avoiding this BMW dealership/workshop -see Trustpilot-and the clear statement if you ask any taxi driver I asked -usually well informed.

I do not recommend to deal with this car dealer and BMW cars in general. Forenadebil car center looks fancy and customer friendly, till you have a real problem with the car. Here you are my experience: I bough car 1 year old premium selection, own it 2 years and car failure more then 5 times. Around 4 weeks in garage for repair in total. Car ruin 2 vacation trips. Unfortunately the dealer didn’t manage to find the issue from the first time and I had same problem during 2 years appearing from time to time. Nobody listen problem description from you, they fully relay on computer diagnostic. I had check engine indicator light on in the car, but the logs provided by car key didn’t show it, so I spend 50 minutes trying to convince the Forenadebil to check the car. Only when I request official document from Forenadebil that I can drive the car with Check engine indicator «on», my car was taken for diagnostic and spend 3 weeks in repair after.
If the mistake shown by the car computer disappeared before you came to service, nothing will be done. Car should be completely broken and evacuated, only in this case Forenadebil can act and search for the solution. I had more then 15 times the same mistake on the car display and car went to safe mode (you can drive 40 km/h max, acceleration super slow). I drove the car to Forenadebil service center, but after restart of the engine mistake have disappeared from the car screen, I asked anyway for diagnostic. They found mistakes in logs, but no actions was done from Forenadebil car service, as mistakes are not active. They asked me to drive more till the mistake will be more serious and will be active and charged me for diagnostic 1600 SEK and this is after all my complains and visits for repair. From my perspective that is unacceptable attitude to customer.
There is no proactive actions to protect the customer from bad experience with the car. I had 2 parts in the car which were officially on the recall from BMW, Forenadebil has change it only when those parts failed, so no proactive change. They just wait while my car stopped and I will contact them myself.
At the end of my journey I send my complains about the repair, service, attitude to VD of the Forenadebil with full description of my adventures. After that the car was repaired. I was hoping to return the car, but did not succeed.
Your car is now repaired - enjoy.
My personal conclusion that customer is not in focus in this company at all even on the management level. Im super happy that my journey with Forenadebil is finished. When I was reading all the negative reviews on Forenadebil, I though it will not happen to me, so I was wrong. That is something to think about before make a final choice of the car seller.

We recently returned a car at the end of a leasing period from Forenade Bil in Malmo which we took over only for the final 10 months of the leasing period. As has been indicated by the other reviewers, unfortunately every interaction with the staff at Forenade Bil was incredibly negative, treating us more like annoyances rather than paying clients. A couple of design flaws in the car (part of the dash just falling off, window gaskets falling out for no reason etc) popped up and we were told these weren't covered by warranty (this is a brand new car) and were forced to pay for these. On the final hand in, a piece in the trunk that apparently never worked and was discussed with the original lease holder was then put on us to pay for. It was an admitted design flaw in the car, no fault of our own and yet we had to pay for it - terrible example of customer focus.

I would urge all consumers to use caution before signing any agreements or making purchases from this company.