Foresters Financial Reviews 988

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being clear, articulate, and patient, making complex financial discussions easy to understand. Many appreciate the professional and knowledgeable approach of the advisors, who provide excellent guidance and ensure clients feel informed and confident in their decisions. The overall service is often described as efficient, pleasant, and competent, with people valuing the personalized support and clear explanations provided. However, some people were dissatisfied with customer service, reporting issues like agents hanging up, receiving inconsistent information, and experiencing long wait times. There were also mentions of poor communication regarding transfers and a difficult website, leading to stress and frustration for some users.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their kindness, patience, and clear... See more

Customer service

People report positive experiences with customer service, highlighting helpful, knowledgeable, and patient... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience, frequently praising clear explanations and ease of... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising good email communications... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee Connor was really clear and articulate on what was going to happen with the further plans with Foresters Financial. He was very kind and patient with me as we discussed the whole process of my mat... See more

Rated 5 out of 5 stars

We used Forrester's for our children's child trust funds. Our eldest recently turned 18 and our consultant has been amazing in helping him decide what to do, explaining all the different ISAs and the... See more

Rated 5 out of 5 stars

Lucy Gardiner was wonderful . She was patient and explained all of the financial options available to me and my son now he has turned 18. She was very informative and he was able to make decisions... See more

Rated 5 out of 5 stars

My Foresters representative Tim does a super job in ensuring I'm clearly informed and happy with all my investments. He gives his time freely and responds to any queeries quickly and in a most pleasan... See more


Company details

  1. Money & Insurance

Written by the company

We are an international financial services provider that begun in 1874 to provide access to life insurance for working families. Nearly 150 years later we have more than three million customers and members across the UK, Canada and the USA. One thing has remained constant and that is our commitment to help improve family well-being, and each year we invest millions into causes that can do so. Here at Foresters Financial we provide financial solutions and insurance options that make a difference. Helping is who we are. When you become a member at Foresters Financial not only do you have access to expert financial support but also a long list of valuable member benefits. These benefits include the opportunity to give back through volunteering efforts and community grants. Sign up today at foresters.com


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

988 reviews

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Replied to 22% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Lee Connor was superb

Lee Connor was superb, clear, honest advice, specifying any value can go up or down, helped on environmental questions too. Highly recommend.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Lucy Gardiner

Lucy Gardiner, is great at what she does . She explains complicated financial decisions in a really coherent manner and is patient at ensuring you make the best of your financial outcome !

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

This is what makes a great Forestersadvisor

Always very clear and passionate re the advice given. The long standing connection with a Forester's advisor who has good contextual awareness of client and family is a key reason for maintaining our products with the organisation. E.g. Provided my newly adult Daughter with a clear explanation of how ISA funds work and how they can benefit a young person in preparing for their future. Got them set up as independent saver in minutes. Also provides great support in relation to the added benefits of being a member of Foresters community e.g. the GO app which does encourage a positive mindset and enthusiasm for health and wellbeing in a network of like minded people.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Trust

Lee is so knowledgeable and we trust him to advise us. We have known him years and never regretted our decisions.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience as Lee Connor was very patient and helpful when explaining everything. He answered my questions clearly and was friendly, thank you.

December 4, 2025
Unprompted review
Rated 3 out of 5 stars

No problem at all over the last few…

No problem at all over the last few years when they took over child fund but trying to withdraw funds on the my plan account just don’t work. ?
Don’t won’t to ring and talk about it just want money transferred.

November 27, 2025
Unprompted review
Foresters Financial logo

Reply from Foresters Financial

Hi Steve,

Thank you for taking the time to leave a review.

Please may we ask if you could forward your plan number and contact details to service@foresters.co.uk and someone will contact you directly regarding this matter.

Rated 5 out of 5 stars

Dean was so lovely and a warming…

Dean was so lovely and a warming welcome right off the bat! I just wanted to share how amazing my experience was! He was incredibly patient, super friendly, and had such a bubbly attitude that instantly put me at ease. He never made me feel like any question was silly, and he was always happy to explain everything clearly. His level of care and kindness truly made all the difference. Thank you for such wonderful customer service Dean, it was honestly above and beyond! 🌟💛

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Wouldn't trust them with a cash isa transfer again...

I have emailed in TWICE regarding my Cash ISA transfer and I have had no response. It has taken 20 days for them to action a cash ISA transfer with no communication/update from them. Tembo have been brilliant in keeping me up to date and answering all the queries I had. I found out from Tembo that the cheque had been sent to Peterborough and not London. WHY? Awful customer service no reply from emails no live chat. This has caused me an immense amount of stress and anxiety. Starting to think my funds will never land....

November 26, 2025
Unprompted review
Foresters Financial logo

Reply from Foresters Financial

Hi Sajni,

Thank you for taking the time to leave a review.

Please accept our apologies for the service you have experienced. At Foresters we pride ourselves on excellent customer service and we are sorry that this is not the experience you have had.

Please may we ask if you could forward your plan number and contact details to service@foresters.co.uk and someone will contact you directly regarding this matter.

Rated 5 out of 5 stars

Brilliant!

Cheryl was very informative and helpful providing lots of great information to help me in the future.

November 21, 2025
Unprompted review

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