FOREVER Reviews 4,721

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent user experience, finding the process of creating and receiving items to be smooth and enjoyable. Many people highlight the helpfulness and attentiveness of the staff, noting that customer service is top-notch and readily available to assist with any issues. However, some customers reported issues with product packaging leading to damage, and a few experienced problems with the printing quality of their orders, including misaligned pages or cut-off text. Additionally, a small number of users found the software to be glitchy or not very user-friendly, leading to frustration.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the high quality of... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products, noting... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease and simplicity of... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness, kindness,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Based on these reviews

Rated 5 out of 5 stars

I love all the training from the Pixie's. The productivity challenge (new format for 2026 is awesome) makes my membership so valuable. I'm learning more about Forever storage and grateful for my Forev... See more

Company replied

Rated 5 out of 5 stars

I purchased Digital Art. The Forever website makes finding digital art fun and easy. I can search by designer or keyword or most recent and find specific items. The Forever website updates are grea... See more

Company replied

Rated 5 out of 5 stars

I was very concerned about sending my box of irreplaceable tapes with the freezing weather that's going on back there. The woman I spoke to was very gracious and understanding. She offered to extend... See more

Company replied

Rated 5 out of 5 stars

Kathy Winters is a wonderful ambassador. She was so very helpful, kind and attentive. The digitized thumb drive is great and my family is really enjoying seeing themselves in their growing up years... See more

Company replied


Company details

  1. Cloud Storage Service
  2. Media Company
  3. Photo Printing Service
  4. Photo Restoration Service
  5. Scrapbooking Store

About FOREVER

Written by the company

FOREVER® Logo

FOREVER is your #1 trusted source for digitization, cloud storage, printing, and more. We're a one-stop shop for all of your memories.

Digitize

Preserve & Share

Create & Print


Visit FOREVER


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A customer service person (I don't…

A customer service person (I don't remember who) called to let me know I had left my order in my shopping basket--that's why the delay!! Everything else when just right. And the books were printed just as I expected. Thanks

March 9, 2026
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Reply from FOREVER

Thank you so much for sharing your experience! We’re glad to hear our team was able to reach out and help clarify the delay with your order, and that everything went smoothly from there.

We’re also delighted that your books were printed just as you expected. We truly appreciate your feedback and thank you for choosing FOREVER!

Rated 5 out of 5 stars

They are a great company and very…

They are a great company and very responsive. I did a Zoom call with the rep and a couple other customers which was very helpful. I'm very happy with them!

March 11, 2026
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Reply from FOREVER

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a positive experience and found the Zoom call with your Ambassadors and other customers so helpful.

We truly appreciate your kind words and are so glad you’re happy with your experience with FOREVER!

Rated 5 out of 5 stars

My pictures are great in quality and…

My pictures are great in quality and color. The best I have found. Thank you

March 4, 2026
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Reply from FOREVER

Thank you so much for your kind feedback! We’re thrilled to hear that you’re so happy with the quality and color of your pictures, and that they’re the best you’ve found.

We truly appreciate your support and are so glad FOREVER can help bring your memories to life!

Rated 5 out of 5 stars

Love Forever

Love Forever

March 10, 2026
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Reply from FOREVER

Thank you so much! We truly appreciate your kind words and are so happy to have you as part of the FOREVER community.

Rated 5 out of 5 stars

Website is easy to navigate and find…

Website is easy to navigate and find what you need.

March 9, 2026
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Reply from FOREVER

Thank you so much for your kind feedback! We’re glad to hear that you find the website easy to navigate and that you can quickly find what you need.

We truly appreciate you taking the time to share your experience and are happy to have you as part of the FOREVER community!

Rated 5 out of 5 stars

Forever provides excellent customer…

Forever provides excellent customer service - I was notified about my digital Forever box from time it was shipped to Forever and kept updated about the process as it passed along each step of digitization. The whole process was quick.

March 8, 2026
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Reply from FOREVER

Thank you so much for your thoughtful feedback! We’re delighted to hear that you felt well-informed throughout the entire process of your digital FOREVER Box and that you appreciated the step-by-step updates from shipping through digitization.

We’re also glad the turnaround time met your expectations. We truly appreciate you taking the time to share your experience and are grateful to be part of preserving your memories!

Rated 5 out of 5 stars

Very easy to create the perfect gift!

Very easy to create the perfect gift! Excellent quality products!

February 27, 2026
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Reply from FOREVER

Thank you so much for your kind feedback! We’re thrilled to hear that you found it easy to create the perfect gift and that you’re happy with the excellent quality of the products.

We truly appreciate your support and are so glad FOREVER could help you create something meaningful!

Rated 5 out of 5 stars

Beautiful work

Beautiful work! Kept informed by you all about delivery 😊. Product is amazing!!

March 8, 2026
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Reply from FOREVER

Thank you so much for your wonderful feedback! We’re delighted to hear that you love the beautiful work and that you felt well-informed throughout the delivery process.

We truly appreciate your kind words and are so glad you’re happy with your product!

Rated 5 out of 5 stars

Solved my problem quickly

Solved my problem quickly

March 1, 2026
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Reply from FOREVER

Thank you so much for your kind feedback! We’re glad to hear your problem was resolved quickly.

We truly appreciate you taking the time to share your experience and are always here if you need any further assistance!

Rated 5 out of 5 stars

My ambassador was very helpful

My ambassador reached out, answered questions, and was very helpful.

March 7, 2026
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Reply from FOREVER

Thank you so much for your kind feedback! We’re delighted to hear that your ambassador reached out, answered your questions, and was so helpful.

We truly appreciate you taking the time to share your experience and are glad you felt well supported!

Rated 5 out of 5 stars
FOREVER logo

Reply from FOREVER

Thank you so much for your kind words! We’re thrilled to hear that you love the products we provide.

We truly appreciate your support and are so glad to be part of your memory-keeping journey!

Rated 5 out of 5 stars

FOREVER is my go to for all my digital…

FOREVER is my go to for all my digital art. It is unique, it downloads seamlessly and once it is in my account if for any reason I lose my computer, it crashes or I am simply upgrading, I can go to my account and download it again. It is always there.
All the digital art is imported into Artisan seamlessly as well and I can use it right away.
I love the designers, I love even though FOREVER is American, they never forget about their Canadian customers.
It is wonderful to be a member of FOREVER!

March 16, 2026
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Reply from FOREVER

Thank you so much for your wonderful and thoughtful feedback! We’re honored to be your go-to for digital art and are thrilled to hear how much you value the seamless downloads, secure storage, and easy integration with Artisan.

It’s especially meaningful to know that the reliability of your account gives you peace of mind, no matter what changes with your devices. We’re also so glad you feel supported as part of our Canadian community, making sure all of our members feel included and valued is incredibly important to us.

We truly appreciate your kind words about our designers and are grateful to have you as part of the FOREVER family!

Rated 5 out of 5 stars

My lady was absolutely wonderful and…

My lady was absolutely wonderful and helped me so much!!!

March 7, 2026
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Reply from FOREVER

Thank you so much for your kind words! We’re thrilled to hear that you had such a wonderful experience and that our team member was able to help you so much.

We truly appreciate you taking the time to share your feedback and are so glad we could support you!

Rated 5 out of 5 stars

Ordering additional storage

Ordering additional storage was quick and easy. I do wish the price of digitization included the storage it takes to add items to your Forever account, but the peace of mind I get from having my memories preserved is priceless.

February 28, 2026
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Reply from FOREVER

Thank you so much for your thoughtful feedback! We’re glad to hear that ordering additional storage was quick and easy, and that you value the peace of mind that comes with preserving your memories.

We also appreciate your input regarding storage and digitization pricing it’s helpful insight, and we’ll be sure to share it with our team.

Thank you again for choosing FOREVER to protect what matters most!

Rated 5 out of 5 stars

Email promotions

Email promotions, emails from contact person, timely service, secure packaging

February 26, 2026
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Reply from FOREVER

Thank you so much for your feedback! We’re glad to hear that you’ve had a positive experience with our email promotions, communication from your contact person, timely service, and secure packaging.

We truly appreciate you taking the time to share your experience and are grateful for your continued support!

Rated 5 out of 5 stars

Top Notch!

Many things were great! First of all, it was on sale (paying in Canadian dollars costs us much more), quality of book is excellent and speed of shipment was wonderful.

March 6, 2026
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Reply from FOREVER

Thank you for your wonderful review!

We’re so glad you were able to take advantage of the sale and that you’re happy with the book quality and quick shipping. We truly appreciate your support of FOREVER!

Rated 5 out of 5 stars

Easy to import the digital…

Easy to import the digital embellishments for our grandsons graduation book!

March 6, 2026
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Reply from FOREVER

Thank you for your review!

We’re so glad it was easy to import the digital embellishments and create such a special graduation book. Thank you for choosing FOREVER!

Rated 5 out of 5 stars

Shipping was great

Shipping was great. I was expecting the product about 1 week later than when it was received. Very grateful since it was an invitation. The finished product was extremely nice.

February 26, 2026
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Reply from FOREVER

Thank you for your review!

We’re so glad your order arrived earlier than expected and that you were happy with the finished product. Thank you for choosing FOREVER!

Rated 5 out of 5 stars

Funeral slideshow from Forever

I loaded all of my parents pictures to Forever and divided all the pictures into albums for each member of the family several years ago.My brother died last week and it was very easy to load the 300 pictures I had of him into a slideshow for the funeral. Couldn't have done it without my Forever account.

March 14, 2026
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Reply from FOREVER

Thank you for sharing this with us, and we’re very sorry for your loss.

We’re honored that your FOREVER account helped you gather those special memories and create a meaningful slideshow to celebrate your brother’s life. Our thoughts are with you and your family during this difficult time.

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