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hers Reviews 7,253

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of use and user-friendly nature of the service, finding it simple to integrate into their daily routines. Several people have reported positive results with their treatments, including weight loss and improved skin, and value the knowledgeable and helpful providers who listen to their concerns. The convenience of online consultations and timely follow-ups are also frequently mentioned as benefits. However, some people were dissatisfied with various aspects. Issues have been raised regarding product quality, with some experiencing problems or changes in packaging. A number of customers have also faced challenges with customer service, citing slow response times, unhelpful interactions, and difficulties with refunds or account deletion. There are also concerns about medication effectiveness, with some not seeing anticipated results or experiencing side effects, and others feeling their specific medical needs or previous treatment information were not adequately addressed.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express dissatisfaction,... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers reported great results, including... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers report positive experiences, noting that... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the app as intuitive, easy... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express disappointment, citing issues like... See more

Based on these reviews

Rated 4 out of 5 stars

My hair stopped falling out after two bottles however I paid for another last week and just got my shipment…? It went from elegant classy nice bottles for the pill to the cheapest you could possibly f... See more

Company replied

Rated 4 out of 5 stars

The communication is very good and they reply to questions immediately. Instructions are clearly written. The needles are not great. I have had a few break when drawing up the med ( and I am a d... See more

Company replied

Rated 4 out of 5 stars

First shipment arrived as promised. There was a problem with the second shipment but after chatting with customer service they both answered and took care of the problem right away. Would use this com... See more

Company replied

Rated 4 out of 5 stars

My medication came on time and the instructions were easy to follow. However I find it strange I can't log my doses on the app. In the habit section I have Water, Sleep, nutrition, and movement. Why d... See more

Company replied


Company details

  1. Online Pharmacy
  2. Hair Product Store
  3. Mental Health Service
  4. Online Prescription Medication Vendor

About hers

Written by the company

Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.

Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.

We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.

Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.

hers

Written by the company

Hers is a women’s wellness company giving women convenient and affordable access to their everyday health products.
Hers wants to free women from traditional health issues and structures that hold us back from being our best selves. Hers has created a convenient and affordable way for women to challenge her most basic issues – sexual health, acne, aging, and hair loss. Shop hers for effective, prescription health products, take an online assessment, and get connected to a doctor who will prescribe your treatment. The products are promptly mailed to your door. Enjoy the freedom to access birth control, Addyi® for low libido, tretinoin cream for acne and anti-aging, and more from hers.

Hers Company Guarantees

From licensed medical practitioners available on your schedule, to highly affordable health & wellness product offerings, hers guarantees accessible solutions; you can’t have one without the other.

We offer direct, immediate access to physicians and treatment offerings with no minimizing of your concerns and an expedient delivery process. All of our doctors are licensed and board certified. Every prescription is reviewed by your doctor, who you can consult with on our HIPAA-compliant messaging platform 24/7. All products are offered at 50-80% off retail cost. We can ship all orders to a PO box. If your order is lost, stolen or incorrect, we will do our best to replace it. All submitted user photos and information is private and never shared for promotional purposes.

Contact info

3.4

Average

TrustScore 3.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Hers was able to understand my needs…

Hers was able to understand my needs for weightloss. They took care with the medication I needed, and so far, it has worked for me, I've lost over 20 pds, since October. I have follow ups, I can ask questions when I have concerns and a professional will follow up with me in a timely manner. The HERS app is also great to use.

October 13, 2025
Unprompted review
hers logo

Reply from hers

Hey Angela,

Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!

The Hims & Hers Team

Rated 5 out of 5 stars

Appreciate the instructions included

Appreciate the instructions included in the package on how to use my product, and the follow up by Hers asking how I was doing using the product.

April 11, 2026
Unprompted review
hers logo

Reply from hers

Hey Ann,

Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!

The Hims & Hers Team

Rated 5 out of 5 stars

Very easy to get my prescription

Very easy to get my prescription. I didnt feel nervous about awnsering the questions and its very affordable.

March 9, 2026
hers logo

Reply from hers

Hi Olivia,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 5 out of 5 stars

Easy process

Easy process. Haven't had any issues. Whenever I have a question it gets answered. The splash is easy-to-use.

April 11, 2026
Unprompted review
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!

The Hims & Hers Team

Rated 1 out of 5 stars

Be Careful!!!

Be very careful when deciding to go with HERS to achieve your weight loss goals. I signed up yesterday and quickly paid the $39 membership fee and was ultimately denied the preferred medication I was seeking. I am not interested in the oral medication or the brand name medications due to the high costs. I requested the compounded version of tirzepatide but was denied. I requested a refund for the $39 membership fee immediately but was also denied. I find the practice of charging a patient a fee before they even know if they are a candidate to be unethical and unlawful. They set it up in a way that you are so excited to possibly get on a weight loss drug and the sense of urgency that they present the membership fee (like it’s a deal so you better hurry and enter your credit card info) is really a predatory form of manipulation. Being a woman who is in a vulnerable position and really wants to lose weight and then being denied but also losing money for a “membership fee” has left a bad taste in my mouth. I will tell anyone who mentions HERS as a potential source for weight loss to run. This company is unethical and feeding on a desperate patient population. Shame on them.

April 10, 2026
Unprompted review
hers logo

Reply from hers

Hi,

Thank you for providing your honest feedback, and we’re so sorry for the experience you had.

We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.

The Hims & Hers Team

Rated 1 out of 5 stars

I’m not loosing any weight

I’m not loosing any weight

April 11, 2026
hers logo

Reply from hers

Hey Elizabeth,

Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.

We have followed up with you through the messaging portal located in your account and look forward to your response.

The Hims & Hers Team

Rated 1 out of 5 stars

Their ad was very misleading and the…

Their ad was very misleading and the customer service is awful, they will say they are transferring you to their supervisor but leave you waiting on the phone and no one comes back.
Scammy company!

April 11, 2026
Unprompted review
hers logo

Reply from hers

Hi,

Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.

The Hims & Hers Team

Rated 2 out of 5 stars

You're a number ($$) not a customer- try others

😔I was excited to try Hers and realized less than 24hours after signing a membership that I needed to delay my start time. Hers said "no you can't apply the membership money you paid to a later date and no you can't get a refund" even though I told them I wanted to be a customer and just needed to push the start date back.
There are so many programs like this. Find one that cares about you instead of a money-grubbing factory.
Plus other programs are more affordable than this one with the same options and better customer service.
Try Mochi, TrimRx, Nom Med, Plushcare, Ro - the meds you're looking for, and they treat you like a person, an actual customer, not a number. I am not alone in this experience. You can tell when the culture of a company is focused on profit and wellness vs just profit alone.

April 10, 2026
Unprompted review
hers logo

Reply from hers

Hi,

Thank you for providing your honest feedback, and we’re so sorry for the experience you had.

We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.

The Hims & Hers Team

Rated 3 out of 5 stars

Still having some nausea despite Pepsid…

Still having some nausea despite Pepsid and tums.

April 11, 2026
hers logo

Reply from hers

Hi,

Thank you for providing your honest feedback, and we’re so sorry for the experience you had.

We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.

The Hims & Hers Team

Rated 5 out of 5 stars

I’m 10 lbs down after 10 weeks

I’m 10 lbs down

April 10, 2026
Unprompted review
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 5 out of 5 stars

I have observed significant progress…

I have observed significant progress since my last reflection, with noticeable improvements in my hair's fullness and health, including the growth of new baby hairs. I am extremely satisfied and would like to extend my gratitude to the company Hers for their product's efficacy.

April 10, 2026
Unprompted review
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!

The Hims & Hers Team

Rated 5 out of 5 stars

Thank you for caring

I definitely feel so much better. I’m actually more productive. Years ago I was diagnosed with adult attention deficit disorder and perhaps we can discuss a medication for that. I had tried Adderal; it helped a little but maybe you can help.
My mood is positive, no side effects noticed. The two prescriptions I received are working nicely.

April 10, 2026
Unprompted review
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!

The Hims & Hers Team

Rated 4 out of 5 stars

The communication is very good and they…

The communication is very good and they reply to questions immediately. Instructions are clearly written. The needles are not great. I have had a few break when drawing up the med ( and I am a doctor who draws up meds quite frequently) and a few that were difficult/painful to inject that left bruises. My last shipment of meds did not have alcohol wipes enclosed.

April 10, 2026
Unprompted review
hers logo

Reply from hers

Hey,

We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 3 out of 5 stars

it's still too early tell

it's still too early tell, it has only been one month and I continue to shed a lot

March 9, 2026
Unprompted review
hers logo

Reply from hers

Hey,

We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 1 out of 5 stars

Do not get weight loss meds through hers

Do not get meds through hers. Their website very misleading, there’s so much “glp” verbiage and you’re very unlikely to be prescribed a glp. Instead they’ll prescribe “weight loss meds” that have been available for forever, meaning they won’t be very effective. They make you order 4 months worth of meds so if they don’t work you’ve basically lit a pile of money on fire. The chat in the app literally feels like you’re talking to ChatGPT. I am so sorry I ever made an account with them.

February 17, 2026
Unprompted review
hers logo

Reply from hers

Hi,

Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.

The Hims & Hers Team

Rated 2 out of 5 stars

Since February 13th

I've been on this for 2 months and only lost 2 pounds so far. The information I watched before deciding to try Hers said there would be weight loss. I'm a heavy person and was looking forward to actually seeing some progress on the scale but it's been minimal. I'm hoping with this weeks increase in units I'll start seeing something on the scale soon. This is a lot of money for me and I'd really like this to work and help me lose weight.

April 10, 2026
Unprompted review
hers logo

Reply from hers

Hi Sarah,

Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.

We have requested further information so we can locate your account and help you as quickly as possible.

We look forward to hearing back from you soon.

Rated 5 out of 5 stars

Easy to follow

Easy to follow

April 10, 2026
hers logo

Reply from hers

Hey,

Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!

The Hims & Hers Team

Rated 4 out of 5 stars

Meds came as promised

Meds came as promised, easy to use, everything I need. Response time from Dr is good. 1 time I waited 2 days but all others were good. The app has good stuff but could offer more like food tracker or more motivational support but overall I am happy!

April 10, 2026
hers logo

Reply from hers

Hey Ellen,

We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.

The Hims & Hers Team

Rated 1 out of 5 stars

After 2.5 months

After 2.5 months, I have not lost 1 lb. In fact, I have managed to gain about 3 lbs. I have used other GLP-1's in the past and after 1 dose lost 1-2 lbs and within 2.5 months at least 8-10 lbs. I do not believe the semi-glutide they are providing is the same as Ozempic or Wegovy, but the cost is the same.

April 10, 2026
hers logo

Reply from hers

Hey Angel,

Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.

We have followed up with you through the messaging portal located in your account and look forward to your response.

The Hims & Hers Team

Rated 1 out of 5 stars

nothing went wrong

nothing went wrong. I just had to wait to talk to my doctor because I am on a blood pressure pill. She said it was good to start taking it. I started taking it last night.

April 8, 2026
Unprompted review
hers logo

Reply from hers

Hey Mary,

Thanks so much for taking the time to share your experience with us. We greatly appreciate your feedback, and are here to help you in any way we can.

The Hims & Hers Team

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