Form&Thread Reviews 147

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

What a fantastic little company this is. I've bought quite a few things and the quality of their products is of a very high standard. Excellent customer care and a great product. What else do you ne... See more

Rated 2 out of 5 stars

The items were dispatched really slowly. I ordered a pair of trousers and a jacket to wear as a suit, and both were the same material and colour but they were slightly different in colour.... See more

Company replied

Rated 2 out of 5 stars

FormandThread, can I please have my refund as I’ve been waiting since the 13th March. Yes delivery and goods are great but you are letting yourself down with long waiting times for a refund (I am over... See more

Company replied

Rated 5 out of 5 stars

Perfect for simple staples and some standout pieces, I always get compliments on my overshirts and just love that I’ve found an indy brand that makes well-produced items from good quality materials at... See more

Company details

  1. Clothing Store
  2. e-Commerce Service
  3. Fashion Designer
  4. Men's Clothing Store

Written by the company

Shop Form&Thread for premium menswear clothing. Mindfully sourced from ethical factories using the finest materials. Transparently priced, slow fashion for men. Worldwide shipping. Free Worldwide returns.


Contact info

4.0

Great

TrustScore 4 out of 5

147 reviews

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Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

A wardrobe favourite

Form and Thread is a go to for long and short sleeved T shirts. The raglan T's are properly comfy, artfully tailored and made from top quality materials. Easily dressed up with a jacket or just worn casually. Their shirts are great too. A light layer for summer evenings or a great spring jacket. Without doubt a wardrobe favourite.

April 28, 2022
Unprompted review
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Reply from Form&Thread

Thanks for the super review Sam! You've hit the nail on the head there as to what the Raglan Tee strives to be. It's great to hear that we have become a wardrobe favourite too! - Theo

Rated 5 out of 5 stars

I love this brand

I love this brand. The clothes are great pieces: good quality, well sourced and of course look great. The colours in particular are really well chosen. Everything I buy becomes a staple of my wardrobe.

April 28, 2022
Unprompted review
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Reply from Form&Thread

Thank you so much for the review Ned, we really appreciate your continued support! We regularly update our product lines with new colours, so keep your eyes peeled, you could have some more wardrobe staples soon enough! :) - Theo

Rated 5 out of 5 stars

An amazing find

Amazing quality, well designed garments at a refreshingly transparent and liveable price.

April 28, 2022
Unprompted review
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Reply from Form&Thread

Thanks for the review MJ! One of our core values is to produce transparent, fairly priced garments so it's great to hear you appreciate this :). Thanks so much, Theo

Rated 5 out of 5 stars

Great company, great garments!!

Great company - love their shirts in particular. Really well made, great fit and last for ages. Can't recommend enough as an investment piece. Much better than any 'fast fashion' garments out there.

April 28, 2022
Unprompted review
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Reply from Form&Thread

Thank you for the lovely review Ian! Our products are definitely made to last so it's great you have experienced this! - Theo

Rated 5 out of 5 stars

Clothes fit me without fail

Clothes fit me without fail! Well priced and love them - would definitely recommend

April 28, 2022
Unprompted review
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Reply from Form&Thread

Hey Lucas! Thanks so much for the review, amazing to hear you love our clothing and fit as much as we go :) - Holly

Rated 5 out of 5 stars

Excellent clothes

Excellent clothes! Made to last last, fine materials and elegant design. I have been shopping here for 4 years and own most items. Can't recommend this brand enough!

April 28, 2022
Unprompted review
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Reply from Form&Thread

Thanks for the glowing review, Jonathan! We love having you shop with us and I do hope to see you in-store again soon! - Holly :)

Rated 5 out of 5 stars

Quality menswear staples

Form & Thread sell a wide range of quality menswear staples at prices lower than many other premium brands (but obviously higher than standard high street brands).

April 28, 2022
Unprompted review
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Reply from Form&Thread

Thank you for the fantastic review Simon! We love to provide our customers with premium quality garments, without the premium price tag! :) - Theo

Rated 5 out of 5 stars

Great products at affordable prices

Great products at affordable prices. Missed out on the Navy Blazer size Large. Please let me know when back in stock
Cheers

April 28, 2022
Unprompted review
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Reply from Form&Thread

Thank you for the great review Martin! I'm sorry to hear you missed out on the Blazer this time round, they were very popular! We are expecting a restock in June, keep an eye on our newsletter for pre-order news! :) - Theo

Rated 5 out of 5 stars

I cannot speak highly enough about Form…

I cannot speak highly enough about Form & Thread as a brand or specifically Holly in their sales team. Holly was professional, exceptionally friendly and incredibly well informed regarding the products available from F&T. The level of customer service was outstanding and Holly is a phenomenal asset to the wonderful brand of Form & Thread.
I can't wait to be back shopping again!
All the best,
Matt

April 22, 2022
Unprompted review
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Reply from Form&Thread

Thank you for taking the time to leave such a wonderful review Matt! Your continued support is hugely appreciated and it has been a pleasure speaking with you! Look forward to having you shop with us again soon :). Best wishes, Holly

Rated 5 out of 5 stars

Just what I've been looking for…

Just what I've been looking for forever: perfectly tailored and stylish, but very casual and understated clothing. Very nice material, too. In addition, customer service was superb: I received excellent instructions on sizing. Because the packaging got damaged on the way, one of the items I ordered was lost, but a replacement was sent immediately and it arrived quickly. I'll be ordering again.

April 13, 2022
Unprompted review
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Reply from Form&Thread

Thanks for the wonderful review, Vladimir!

Great to hear your thoughts on our brand and we are so happy you found us! Brilliant news that your replacement arrived quickly. We look forward to you shopping with us again and we are always available for sizing advice :).

Best wishes,
Holly

Rated 5 out of 5 stars

Some of the best customer service I've…

Some of the best customer service I've experienced! Holly was super helpful and available throughout my experience ordering with them. Stylish and well-made clothing. Will certainly order from them again!

April 6, 2022
Unprompted review
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Reply from Form&Thread

Hi Luke,

Thanks so much for leaving such a wonderful review! It was a pleasure speaking with you and we look forward to having you shop with us again!

Best wishes,
Holly

Rated 5 out of 5 stars

Absolutely brilliant Gallery jacket

Absolutely brilliant Gallery jacket, with super fast delivery and customer service. I ordered my jacket at 2200 hours on 2203222, and it was in my house by midday on 24032022. Thanks to Holly at Form & Thread, really impressed with your products and I will be coming back!

March 24, 2022
Unprompted review
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Reply from Form&Thread

Thanks for the brilliant review Patrick! We do our best to achieve super fast dispatch and delivery times so it's great to hear your jacket arrived quickly! We look forward to having you shop with us again in the future! :) - Theo

Rated 5 out of 5 stars

Amazing mens clothing.

Amazing mens clothing.
Simple, clean lines, quality fabric, and true to size.

March 18, 2022
Unprompted review
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Reply from Form&Thread

Hi Rodney,

Great to hear from you again! Thanks so much for leaving a wonderful review :)

Best wishes,
Holly

Rated 5 out of 5 stars

Big fan of F&T

Big fan of F&T. Great design and some of the fabrics are gorgeous. The Raglan Tee fabric is a beautiful jersey which seems to get better over time and the Canvas Atelier has become my year-round dry-weather jacket. Superb!

March 14, 2022
Unprompted review
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Reply from Form&Thread

Hi Brendon! Sounds like you have some lovely pieces of ours! Great to hear you love your Canvas Atelier as much as we do! Thanks for leaving us a review :) - Holly

Rated 5 out of 5 stars

A great customer service experience

A great customer service experience. Holly was very quick to respond and incredibly helpful. Thnak you so much for all your help.

March 12, 2022
Unprompted review
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Reply from Form&Thread

Hi Chris, thank's so much for leaving such a lovely review! I am so happy I was able to help and look forward to you shopping with us again! Best wishes, Holly :)

Rated 5 out of 5 stars

I found Holly at the Kings Cross store…

I found Holly at the Kings Cross store to be extremely helpful. She was personable yet professional and showed a detailed awareness of Form and Thread merchandise and availability. Great service

March 2, 2022
Unprompted review
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Reply from Form&Thread

Hi Anthony, thank you for taking the time to leave such a wonderful review, it really does mean a lot. We are always happy to help as best we can in-store, and provide our customers with the best experience possible. I hope to see you in our store again sometime in the future! - Holly :)

Rated 5 out of 5 stars

The best E-commerce exchange experience I have ever received.

I live in New Zealand and recently purchased two jackets from Form & Thread. One was perfect and I wear it almost every day, the second however was a cut I just didn't suit. I contacted F&T and they have provided some of the best returns services I have ever received. No questions were asked, I was issued with a DHL return receipt. Even with a few Covid hiccups, Holly at their returns office made my experience seamless & she even spent the time providing recommendations for appropriate substitutions. I buy heaps of stuff online and can never be bothered writing reviews but when you get customer service that genuinely makes you feel cared for and happy — it's well worth sharing. Thanks Holly & all the team at F&T. You produce exceptional product & customer service. I'd rate 6 stars if I could.

February 13, 2022
Unprompted review
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Reply from Form&Thread

Wow, Zak, what an incredible review! Thank you so much for taking the time to write this, it really helps us a lot. I am so happy you were pleased with the service you received, we try to make returns as simple and efficient as possible for our customers, as we know top-notch customer service can be the difference in a brilliant vs terrible experience with a brand. We are not satisfied with just providing the best possible product for our customers, but strive to provide the best overall shopping experience as well. Thank you again for the wonderful review, Zak, it means a lot. - Theo :)

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