formovie.com Reviews 15

Bought Formovie Theater. Actually a pretty good short range projector ... when it works! Customer Service is appaling! Robotic replies and blank out refusing to help out. Even I found a Swiss-based technician who opened the chasis and managed to dtect the issue. Still point blank refusal to help - despite we managed, though the electronics installation is all Chinese and not made for repairs.
We are back in operation but I am definitely not a repeat customer of any Formovie product.

I have never received the projector I purchased. No shipping updates either from seller or from the courier.
Their support was not helpful at all and just stopped replying to my emails.
I’m trying to get a refund from my bank now, but I’m not sure if it would be possible.
Avoid this company if you’re not willing to risk your money being completely wasted on a product that you never receive

They are trying to make the refund process as difficult as possible. On top of that, they are attempting to bypass the 14-day withdrawal period mandated by German consumer law by repeatedly asking unnecessary questions via multiple emails—such as what the issue is, where the problem lies, and even requesting the serial number. All of this is clearly intended to delay and complicate the refund process.

I will report this matter to the German Consumer Protection Authority.

Formovie knows how to market their product to sound great....but the reality is not as good.

Postivies: portable. Can run for a wholesome connected by USB c powerbank
Good colours when dark.can still watch during the day but washed out ( normal)
Good speakers
Not loud when operating

Negative
Most of the system in Chinese. Need to buy a Firestick to stream anything g in English so add $80-120 to price.
Small grid pattern constant on screen. Formovie told me that's normal but it isn't. Really annoying especially on lighter colours.
Keystone hit and miss
Defo not 1000 lumens!
Is OK if you don't expect too much but I've had $200 projectors that were almost as good so price hike not worth it for the news.

Do not buy a Formovie S5 projector.

Many of them develop a fault with a haze around white text / objects against dark backgrounds.

Formovie advise that this should disappear with time but it is now worse and missed the 90 day free return window.

I have to return this at my own cost and also they won't guarantee no import duty / tax / handling which was £130.

Not acceptable... Avoid this company.

I purchased the Episode One and great experience for the price with Google Tv and Netflix. I didn't have issues yet but the shipping was fast.

This is the email I sent to them, they have not replied…

You have had the unit for a very long time.
There has been no updates on the progress of the repair.
I was not told that it was due to be returned.
I am out of the country, dealing with my mother’s stroke.
I have been trying to arrange for someone to pick up the projector when it arrives.
I was not warned that additional tax would be due.
I have now received a message asking for £424.63 tax fees!
This is ridiculous!
I’ve already paid for the projector and do not wish to pay any more money.

Please suggest a solution as soon as possible, as I do not intend on paying the tax charge that I was not warned about for a repair on a faulty unit!

Edit Oct 2024 : For Movie finally agrees to send a new projector. So I am raising a bit the score. If Formovie wants to developp their business, they need to have offices in Europe/USA.

Avoid this company, they do not have a proper support in EU or USA. Your projector will be sent back to China and you will wait for months. They do not respect local laws on customer's protection.

Awful company with non existing customer service that want to take your money and don't care about you.

I live in Sweden bought a Formovie Theater from a store in Holland.

It was shipped the 17:th of Mars this year (2023) delivered and setup just fine.

The Formovie Theater itself is actually very good. That is not the problem.

I was experiencing a louder fan noice than acceptable making watching at low volumes annoying.

First i contacted the Formovie global tech support that made me send clip where the projector was running and they actually confirmed the (to loud) noice but redirected me to the seller.

I contacted the seller who redirected me at the Formovie EU after sales (never heard of them prior).

Been contacting them via mail, the home page and more and never got anything but automated responses or a Facebook comment of "we will contact you", which never happened ofcourse.

I did talk to another Swedish guy who had similar issues. He actually at least got into contact with after sales that held his machine several months without responding. When finally responding they said they had to send his machine to China to repair it. It has been 4 months and he still have not even heard from them.

I have no idea why you put that much work into building a really good machine and then absolutely scr*w over your costumers.

I will never buy from Formovie again.