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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, effectiveness, and ability to deliver desired results, especially for hair styling. Many appreciate the premium ingredients, unique scents, and the positive impact on their hair's health and appearance. The customer service also receives frequent commendation for being excellent, responsive, and helpful in resolving issues. However, some customers experienced issues with their orders, including delayed or lost packages. A few people also reported problems with product quality, such as a broken zipper on a Dopp kit or a product container being clogged.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and performance. Many customers praise the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the exceptional... See more

Quality

Customers had positive experiences with quality, consistently praising the high-quality hair products that... See more

Order

Consumers find order experiences to be ambiguous. While some customers report positive experiences, such as... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Forte Series has completely transformed my daily routine. Every product I’ve tried- from perfumes, face masks, to the hair products- has exceeded expectations. Solid performance, premium ingredients a... See more

Rated 5 out of 5 stars

I have been using Forte’s molding paste for about a year and it’s honestly the closest thing to perfection for what i want for my hair. I was looking for a product that gave my hair good hold for a me... See more

Rated 5 out of 5 stars

I ordered two fragrances from Forte — the quality, packaging, and presentation are really impressive. Even though the scents weren’t quite for me, the customer service was excellent. They were kind, q... See more

Rated 5 out of 5 stars

The customer service first off all is amazing. I have not often had such a great experience with any webshop before. They reply very quickly with all the information I asked for. I purchased the Volum... See more


Company details

  1. Health and Beauty Shop

Written by the company

Forte is for the guy who wants to look good without looking like he put in a ton of effort. It's for the guy who knows you don't always get a second chance at a first impression - whether it's in work, dating, or life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

209 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolute Best Customer Service

I have read many reviews on them and I agree 100% when it comes to the customer service- The foundation of their very business is very strong and I hope you guys stay the same forever but on a much larger scale.
In my case, I had just ordered when I realized the shipment is going to my billing address which is different from where I am living atm. I forgot to make the changes and contacted Forte Series Customer Care ASAP! They replied in a few hours, By the next day, they had updated my shipment address. The best customer service experience I have ever had with any company, Period!
I love their hair vitamins, argan oil and sea salt spray. Clay was amazing but not good for my hair type- should have seen the video on AC’s IG beforehand, Ordered hair cream this time. I absolutely love their products.
Have been watching Alex Costa Youtube for a long time when I was in India, now that I’m in US, I absolutely love their products.
AND a quick shout-out to Marie, who assisted me with shipping address situation for the customer service.
I never write reviews but you guys deserve the recognition.

April 14, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

I was amazed by the efficiency in assisting their customers and obviously I am really satisfied with the products purchased in their online store.
Just so many compliments,
Bravi 💪

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Forte’s Customer Care service

This company doesn’t just make great products but they also have a really great customer care service. My order was delivered but not to my home so I figured maybe it was stolen as I was at work when it was delivered, I let Forte now what happen and they were very kind and wanted me to keep them updated while I waited to get video from the HOA. They said if It was missing they would take care of it so the next day I came home from lunch and the package was brought back. Forte contacted me to ask if anything had changed on the missing package status and it just showed that they truly care about their customers. Love this team!

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable Customer Experience

Ordered from Apricus skincare and had to cancel because I live in Europe. They recommended a store in the EU and kept in contact with me to ensure my refund was complete. I wish every company treated the customers the same way. Based on my experience, I see this company becoming extremely successful. Stellar customer service 👌.

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

It is really nurturing for the skin

It is really nurturing for the skin, I have never tried something like this before but let me tell you I don’t regret it , and really recommend for anyone who wants to clear your eye bags just by the first use you see result on the next day it’s really a good product !

February 23, 2024
Rated 5 out of 5 stars

Great tinted moisturizer

The process of ordering is straightforward, and I either get it shipped through my Amazon Prime account or delivered within three to four business days. I've been using the product for several months now without any irritation on my face and it does what is promised. It temporarily hides blemishes and enhances my appearance.

February 23, 2024
Rated 5 out of 5 stars

Best possible

These guys are absolutely brilliant, gave me very detailed and informational emails when I had a query, very polite, very friendly, their products are the highest quality and they make sure to get the best for every hair type.

Great people, amazing products, higher price for quality ingredients, absolutely recommend the purchase. 👍

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

thank you


thank you for sending me the ( hair Styling Cream) i'm very happy from Your product 🥳

January 21, 2024
Forte Series logo

Reply from Forte Series

Dear Fardin,

I am sorry you did not get the result you were looking for. That is not a problem. I emailed you to the email address you provided in your order. This is to understand the cream you are looking for and send you the correct product.

On the other hand, I added some questions to understand the hair styling you want to achieve and what could go wrong with applying the product you chose by mistake. The results of the product will not only depend on the application method but also on the hair type and the texture of the hair.

Please don't hesitate to contact me (department manager) directly with any questions.

- Maude Carbonell
CS Lead

Rated 4 out of 5 stars

Amazing

The hair products I bought have changed my hair for the better since up until now I used cheap drugstore shampoos, what makes this different is this Brand is specifically made for men and it's not a big brand nor too expensive

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

I love this brand

I love this brand. I started watching Alex Costa’s channel in 2021 and have gained a new found knowledge for fashion and styling. I love the products offered from Forte they are great quality products at a affordable prices. I have been using the products for years now and love them. Great company!

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

My novel with Forte began 4 years ago

My novel with Forte began 4 years ago, now the status is serious relationship😉. Speaking of serious, I honestly want to recommend of their products, give it a real try and why? First of all, It's a brand formed for men only, it's alone deserve our appreciation. No need to compromise on women's products or Pharm ones. Second, the products are amazing, smell incredible and used for any hair type guys! They thought on all details which for me signs about the passion behind the work. Small brand but continues work, there is something to expect for so keep tuned. Forte is my hair forte!

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

Get there products on time

We need to get our products in time never had to wait so long on an online product if that could get fix I would like your guys products

January 25, 2024
Forte Series logo

Reply from Forte Series

Dear Jesus,

I am sorry for the inconvenience you had with the shipping times, as our customer agents Bryan and Maricar informed you via email. We had an atypical situation with the Argan Oil generating a delay in your shipment. I'm not sure what happened that caused the communication to not reach you but it’s our responsibility to make this right!

We pride ourselves on having around-the-clock customer support and am disappointed that this wasn't a great experience for you and will take this as a learning experience for us to improve. Thanks for your business and feedback.

Please don't hesitate to contact me (department manager) directly with any questions.

- Maude
CS Lead

Rated 5 out of 5 stars

Great Products

Great products, effective results, and the smell amazing! I love that both products I’ve purchased have left my hair healthier thanks to the natural ingredients. I’m a huge fan!

January 24, 2024
Unprompted review

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