Forthglade Reviews 17,451

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 6,234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the food, noting that their pets thrive on it and enjoy meal times. The ordering process is frequently described as easy, and the delivery service is often highlighted for its speed and reliability. However, some customers also noted issues with delivery, including delays and problems with couriers. A few people experienced issues with damaged packaging or incomplete orders, and some mentioned difficulties reaching customer service by phone.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers express delight, stating their dogs love the... See more

Quality

Clients share positive opinions on quality, with many praising the excellent quality of the food and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick delivery times,... See more

Order

Consumers generally express satisfaction with the ordering process, often highlighting its ease and the quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been buying your food for well over a year now I have to say the quality is amazing and my dog Nella finishes every last bite She’s always had problems with her gut and I’ve tried everything an... See more

Company replied

Rated 5 out of 5 stars

Forthglade customer services is first class. My first order was meant to have been delivered by Evri and we all know what they are like!! After a week of failed deliveries and then claiming it was... See more

Company replied

Rated 5 out of 5 stars

The treats and chews really get his attention and gets him to focus on what is asked of him to get the reward. The lavender chews have a good effect of calming him first thing in the morning and ju... See more

Company replied

Rated 5 out of 5 stars

The food is of excellent quality. I needed my subscription order to arrive before I went away for my dogs and indeed it did. They kindly sent the food by Express Delivery. I have two dogs so need a l... See more

Company replied


Company details

  1. Pet Store
  2. Feed Manufacturer
  3. Animal Feed Store
  4. Food Producer
  5. Natural Foods Store
  6. Pet Supply Store

About Forthglade

Written by the company

SHOP ALL DOG FOOD SHOP WET FOOD SHOP DRY FOOD SHOP TREATS Forthglade - Dog's Dinners From Devon

Ignite your dog's tastebuds with our natural range of high-quality dog food. Founded in 1971, Forthglade is now a highly reputable brand and leader in the natural pet food market.

We’re passionate about nourishing the relationship between dogs and their owners, and make food that we believe supports this mission. Our simple and wholesome food is also tail-waggingly tasty and free from junk, fillers and artifical flavours, colours and preservatives.

Our ranges include grain free and wholegrain wet food, cold pressed and lightly baked natural dry, dental sticks and natural dog treats. Our recipes are available across puppy, adult and senior, to support your dog throughout every stage of life.

Each of our wet food, dry food, dental & treat recipes are made using natural ingredients. We offer complementary and complete recipes to give you maximum control to tailor mealtimes suited to your dogs needs and preferences.

We're passionate about giving back and we've donated over 360,000 dinners to dogs in needs through our Happy Paws initiative. We're also partnered with the National Trust to help improve access for dogs and their owners at the places the Trust cares for.

Need Help?

We're sure that our food will get tails wagging but if you need to reach out, our friendly customer care team are on hand/paw with any questions you may have. Follow the link below to fill out a contact form, and a member of the team will get back to you as soon as possible.

CONTACT US

Written by the company

Free delivery on all orders over £40
Get free delivery on all orders over £40!
Your Dog Magazine award winners
Best Wet Food 2026! For the sixth consecutive year, Forthglade has been awarded the Best Wet Food accolade in the 2026 Your Dog Awards.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17K reviews

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Rated 5 out of 5 stars

Excellent quality and service

The subscription service is a huge benefit and ensures we do not run out of food. Our dog has acute sensitivities to everything except turkey so popping to the supermarket isn't an option. Your brand is the only one she can eat. The quality of the food is clear and she never leaves even a trace in her bowl. Thank you for an excellent service.

April 22, 2026
Rated 1 out of 5 stars

Still not even received everything I paid for.

Cant phone up and speak to anyone as they've now shut the phone lines. However I did before they closed them and explained i was missing most of a very big order... they then sent more of the order, but not all, I submitted an online enquiry for the rest... then half of what was still missing came... still waiting for the rest.
Yes they took the money weeks and weeks ago, no apologies, no goodwill, and not even the order.
Still waiting.

Update- despite the response saying someone would be in touch Monday, they haven't. Tried phoning again- still not had my missing items.

April 22, 2026
Forthglade logo

Reply from Forthglade

Hi, we’re very sorry to hear about your experience and completely understand your frustration, especially after repeatedly contacting us regarding missing items from your order and still being left waiting. This is absolutely not the experience we want for our customers.
We’re sorry that your order arrived incomplete, and that despite replacement items being sent, you are still waiting for the remainder of your order weeks later. We also apologise for the difficulties contacting us whilst our phone lines were temporarily closed.
One of the team will be in touch with you tomorrow to investigate this fully and get this resolved for you as quickly as possible.

Warm wishes,
The Forthglade Team

Rated 1 out of 5 stars

Too many emails, wont use again due to Evri

From the time you signup you just constantly get email, even after unsubscribing to everything i still got email. Also they use Evri for smaller parcels, which I hate. Wont be using them again.

April 29, 2026
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Reply from Forthglade

Hi, we’re very sorry to hear about your experience and disappointed to hear that you continued receiving emails after unsubscribing. This is not the experience we want for our customers.
We’re also sorry to hear that your order was delivered via Evri when this is not your preferred courier. We completely understand that delivery experiences are an important part of choosing who to order from.
Again, we’re very sorry for the frustration and disappointment caused, and we thank you for taking the time to leave your feedback.

Warm wishes,
The Forthglade Team

Rated 5 out of 5 stars

Beagle approves!!

Great value when on offer.
Easy to serve, no fiddly pouches. I mix it with a little dried food plus tinned butternut squash and sliced apple (minus core and pips).

April 29, 2026
Rated 4 out of 5 stars

Great delivery service

Great delivery service. Packages sealed and no leakages.
Unfortunately, what does put me off Is the smell? The dog food does not smell very good. I’m not even sure my dogs like it. I mix it with the other food which they do like, but they still seem to leave a bit. i’m not sure I would order it again.

April 29, 2026
Forthglade logo

Reply from Forthglade

Thank you for sharing your delivery experience. We're sorry to hear the dog food's smell and your dogs' reaction were not ideal. We value your feedback and will look into this. Thank you for your time.

Helpful info, FAQs, our Customer Care contacts and product details are at forthglade.com.

Warm wishes,
The Forthglade Team

Rated 5 out of 5 stars

Lillys treats

Lilly always looks forward to her parcel of Forthglade goodies.
Not only are they gentle on her sensitive tummy, but they are tail waggingly tasty too

April 27, 2026
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Reply from Forthglade

We're happy Lilly enjoys her Forthglade goodies! It's wonderful to know our food is gentle on her tummy and tasty, too. Thank you for your positive feedback!

Helpful info, FAQs, our Customer Care contacts and product details are at forthglade.com.

Warm wishes,
The Forthglade Team

Rated 2 out of 5 stars

I placed an order and paid an extra…

I placed an order and paid an extra cost for next day delivery, but I have not received the order. I have tried to contact them, but their phones are not in use. I come to a point where it says to complete the form below, but when I have tried to do that, it only comes up with my email, but nothing for me to type in my queries. Im going away and needed the dog food to take to our dog minder. I'll now go to buy it at a shop

May 7, 2026
Unprompted review
Forthglade logo

Reply from Forthglade

Hi, we’re very sorry to hear that you’ve not received your order, especially after paying extra for next day delivery, and we completely understand how frustrating this must be with you going away and needing the food for your dog minder.

We’re also sorry to hear about the issues you’ve experienced trying to contact us and with the contact form not allowing you to enter your query — we will look into this as a priority, as this is clearly not the experience we want for our customers.

Please bear with us and one of the team will be in touch as soon as possible to investigate this fully and get this resolved for you.

Warm wishes,
The Forthglade Team

Rated 5 out of 5 stars

Kiko's favourite food arrived in good…

Kiko's favourite food arrived in good time. Always excellent service from Forthglade.

April 21, 2026
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Reply from Forthglade

We're happy to hear that Kiko's favorite food arrived promptly and that you consistently receive excellent service from us! We appreciate your positive feedback!

Warm wishes,
The Forthglade Team

Rated 5 out of 5 stars

Quality product at a good price with a…

Quality product at a good price with a print delivery. 1st class all round.

April 21, 2026
Forthglade logo

Reply from Forthglade

We're happy to hear that you received a quality product at a good price with prompt delivery. Thank you for your positive feedback; we appreciate it.

Helpful info, FAQs, our Customer Care contacts and product details are at forthglade.com.

Warm wishes,
The Forthglade Team

Rated 5 out of 5 stars

Forthglade customer services is first…

Forthglade customer services is first class.
My first order was meant to have been delivered by Evri and we all know what they are like!!
After a week of failed deliveries and then claiming it was delivered, when it clearly wasn't , Forthglade customer services placed another order with a different courier and my Archie's food was here in 24 hours. First class service, thank you

April 22, 2026
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Reply from Forthglade

We appreciate you taking the time to share your experience. We're happy to hear that our customer service team could resolve the delivery issues and ensure Archie received his food promptly. It's great to know we could provide a first-class service for you!

Helpful info, FAQs, our Customer Care contacts and product details are at forthglade.com.

Warm wishes,
The Forthglade Team

Rated 5 out of 5 stars

Wettray dog food

Always top quality, my dogs love all varieties

April 28, 2026
Forthglade logo

Reply from Forthglade

We're so happy to hear that your dogs love all the varieties and that you consider our products top quality. Thank you for your feedback!

Helpful info, FAQs, our Customer Care contacts and product details are at forthglade.com.

Warm wishes,
The Forthglade Team

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