Reply from For Traders

Mar 18, 2026

Thank you for your message, and we’re sorry for the delay.

In most cases, account credentials are sent automatically shortly after the payment is confirmed. However, depending on the payment method or network confirmation times, there may occasionally be slight delays.

Please rest assured that we will check your payment status. To help us resolve this as quickly as possible, we kindly ask you to contact our customer support team via live chat and provide your Invoice ID and Transaction Hash.

Our team will verify your payment and ensure your account credentials are sent to you as soon as possible.

For Traders team

Reply from For Traders

Mar 20, 2026

Dear Trader,

Thank you for your feedback and for sharing your experience.

We want to acknowledge your performance and confirm that your reward of $2,345 was processed in full and without issue. This reflects our commitment to honoring all eligible profits.

Regarding the termination of your master account, we understand your frustration. Please note that such decisions are made by our Risk Department based on a combination of internal monitoring systems and manual reviews. These assessments consider multiple factors beyond explicit rule breaches, including broader risk patterns and alignment with our internal framework.

While we strive to be transparent, we are unable to disclose specific details about our internal risk criteria, as this would compromise the integrity of our systems.

We want to emphasize that profitability is never a reason for termination. We value successful traders, but we must also ensure consistency with our risk standards.

We appreciate your feedback and wish you continued success in your trading.

Kind regards,
For Traders Team

Reply from For Traders

Mar 18, 2026

We’re sorry to hear about your experience and understand how frustrating this situation must feel after completing the challenge.

However, we would like to clarify that account reviews are a standard part of our evaluation process, especially before issuing a funded account. These reviews are not based on profitability alone, but on a variety of factors related to trading behavior and risk management consistency.

Passing a challenge without any losing trades can sometimes trigger a review, as it may indicate trading patterns that require additional verification under our risk framework. This does not mean that trading well is a problem, but rather that certain results may need closer examination to ensure compliance with our rules.

Account actions, including breaches, are never applied without reason. They are always based on data and internal review processes, not on a trader’s success.

If you believe there has been any misunderstanding, we strongly encourage you to contact our customer support via live chat so your case can be reviewed in detail and fully explained.

For Traders team

Reply from For Traders

Mar 19, 2026

Thank you for sharing your experience.

We’re sorry to hear about the difficulties you encountered, however, we would like to clarify that we do not manipulate platform performance or trading conditions in any way.

MT5 is a third-party platform, and performance such as chart loading speed or responsiveness can be influenced by several factors, including server load, connection routing, device performance, or temporary technical issues. Even when using the same platform, different accounts may be connected to different servers or environments, which can result in varying performance.

We want to emphasize that trading conditions, including execution and data feed, are not adjusted based on a trader’s progress or profitability. All accounts operate under the same infrastructure and rules, and there is no mechanism or incentive for us to interfere with individual account performance.

If you experienced persistent lag on a specific account, we encourage you to reach out to our support team with details such as timestamps, account number, and any screenshots or recordings. This allows our technical team to investigate and assist more effectively.

We appreciate your feedback and remain committed to providing a fair and transparent trading environment.

Best regards,
For Traders Team

Reply from For Traders

Mar 19, 2026

Thank you for sharing your feedback.

We understand that this situation is frustrating, especially after achieving strong trading results. However, we would like to clarify that payout reviews are not based solely on profitability or rule adherence such as drawdown limits.

All accounts that reach the payout stage undergo a comprehensive verification process, which includes analysis of trading behavior, execution patterns, and overall compliance with our Terms and Conditions. In your case, this review identified patterns that were not consistent with permitted trading practices under our rules.

Please note that our assessments are not based on assumptions, but on detailed internal data and multiple indicators. While we understand your disagreement, we do not take such decisions lightly, and they are made only after thorough evaluation.

For security and integrity reasons, we are unable to disclose specific technical details of our findings publicly.

We strongly reject the claim that payouts are denied arbitrarily. Thousands of traders successfully receive rewards, and all cases are handled consistently under the same policies.

Thank you for your understanding.

Best regards,
For Traders Team

Reply from For Traders

Mar 19, 2026

Thank you for your feedback.

We understand your frustration and would like to clarify how the maximum drawdown works, as this is a common point of confusion.

The maximum drawdown is based on the overall equity of the account, not just closed trades or daily results. This means that both closed losses and any floating (open) drawdown are taken into account. If at any moment your equity reaches or exceeds the defined maximum loss threshold, the account is considered breached—regardless of how many days it took to reach that level.

Even if your intention was to risk 1% per trade, factors such as spread, commissions, slippage, or multiple positions can contribute to the total drawdown exceeding the allowed limit.

Regarding the account price or discount used, this has no impact on how the rules are applied. All accounts are subject to the same risk parameters and conditions.

If you would like, you can contact our support team for more info.

We appreciate your feedback and remain committed to transparency and fair rule enforcement.

Best regards,
For Traders Team

Reply from For Traders

Mar 18, 2026

Please note that stable execution depends on several factors, including internet connection quality, server load, and platform configuration. Our servers are continuously monitored to ensure optimal performance, and widespread issues are not typical.

If you are experiencing lag, freezing, or loading problems, we strongly recommend reaching out to our customer support team via live chat. They can help you troubleshoot the issue, check server status, and guide you through steps to improve platform performance.

We take feedback like this seriously and are always working to provide the best possible trading environment.

For Traders team

Reply from For Traders

Mar 18, 2026

We’re sorry to hear about your experience, but we’d like to clarify a few important points.

Account suspension in this case is related to our inactivity rule, which is clearly stated in our terms and conditions. These rules are in place to ensure fair and consistent use of our services for all traders.

We understand that this may be frustrating, but there is no intention to mislead or disadvantage our clients. Transparency is very important to us, and all account conditions are communicated in advance.

If you believe there has been any misunderstanding or would like your specific case reviewed, we strongly encourage you to contact our customer support team via live chat. They are available to assist you and provide clarification or next steps.

For Traders team

Reply from For Traders

Mar 19, 2026

Thank you for your detailed feedback.

We’re sorry to hear about the issues you experienced, especially during active trades. We understand how critical platform stability is when managing positions and risk.

At the same time, we would like to clarify that both MT5 and TradeLocker are third-party platforms, and their performance can occasionally be affected by factors such as server routing, liquidity conditions (particularly on crypto instruments), or temporary technical disruptions. These situations can sometimes be localized and not always reflected as a global outage across all users.

Following your report, our IT team reviewed the relevant periods and did not detect any system-wide failure on our servers. However, this does not invalidate your experience—it may indicate a more isolated or environment-specific issue, which can be influenced by connection stability, data routing, or platform-side limitations.

We also appreciate your acknowledgment of our support team, and we will be sure to pass your kind words to Juan.

For future cases, we always recommend immediately reporting such incidents with timestamps, trade IDs, and any recordings, as this allows for deeper technical investigation and, where applicable, escalation to platform providers.

We take feedback like yours seriously and continuously work on improving infrastructure and overall trading conditions.

Best regards,
For Traders Team