Fortress Security Reviews 65

Excellent service from Andy and the team. Prompt, polite and tidy

I had the old mechanical up and over garage door, Fortress Doors, where cheaper supplying the same materials as their rivals. Fortress measured up and fitted the electric garage door surprisingly quickly. I had my door fitted on 30 September 2023, and I have had no issues todate.

Excellent customer service and timely response for technical support. Equipment has been reliable as well. Would recommend to anyone seeking security system for their home or business.

Fortress dropped the ball, we had a storm come through and our key pad stopped working. We called Fortress and they scheduled a tech to come over on the weekend. But he never came or called. We called Fortress a day later and they said they stopped the tech from coming because they saw a balance due. They said they sent a email but I didn't get that either. Not a good company after all. Don't use them :-(

I’ve been a customer of Fortress Security 3xs - they installed my 1st home alarm @19 yrs ago when they first started, then in my 2nd house @10 yrs ago, and again today upgraded my system. They use the best state of the art equipment & their customer service and installers provide excellent customer service. I Highly recommend Fortress Security since it’s a great company that truly cares and listens to their customer’s needs.

We used them for almost 4 year and had to cancel due to moving out of state. They were wonderful the whole time and when we needed to cancel Mark went above and beyond to help us out.

Very poor, bad management and directors are 🔔”s

A few months back I contacted customer service to have a sensor replaced and said that a replacement would be sent to me. It was never replaced that is a disappointment because I do like this system but if they don’t care to replace faulty sensor then I will not have to replace the system with a different brand. I have even had this 6 months before the sensor went bad.

Fortress have been the preferred gate contractor for Capulet square.. simply because we compared price and service with eagle automation, pearly gates, anchor gates and aac( way more expensive ) and found fortress to be the best value and have the most diligent staff. In 2018 they did the safety compliance ( new DFS rules ) upgrades on all four gates ..with four new safety edges . Three hinge guards and a closer and a ram repair for three and a half k and since then the gates have been exceptionally reliable. Other companies will use health and safety fears as an excuse to price gouge but fortress never have. They came in way less expensive than six others invited to quote in 2015 for a new pedestrian gate install and did fine work.

MY EXPERIENCE WITH FORTRESS HAS BEEN HORRIBLE BY FAR! I HOPE THE OWNER READS THIS SO THAT HE CAN KNOW WHAT KIND OF CUSTOMER SERVICE HIS COMPANY IS PROVIDING. EVERYTHING IS FINE AND DANDY UP UNTIL THE POINT YOU NEED TECH SUPPORT. MY ALARM HAS BEEN GLITCHING LATELY FOR THE PAST WEEK AND A HALF. EVERYTIME I SET MY ALARM FOR THE DAY, I RECEIVE A MOTION 5 DETECTION (WHATEVER THAT MEANS) INSTEAD OF AN ARMED NOTIFICATION. I IMMEDIATLEY START RECEIVING CALLS FROM THE ALARM COMPANY ASKING IF "EVERYTHING IS OKAY?" THEY CONTINUE TO CALL ME EVERY 10 MINUTES OR SO TO TELL ME THEY ARE RECEIVING MOTION 5 ALERTS. I HAVE TO ASK THEM TO IGNORE THE ALERTS FOR THE EVENING JUST SO I DON'T RECEIVE THE FALSE ALARMS. I THEN ASKED THEM TO PLEASE SEND A TECHNICIAN. THEY SAID I WOULD HAVE TO PAY $30 TRIP/WARRANTY/REPLACED EQUIPMENT COST? WTH! REALLY? YESTERDAY THE SAME EXACT THING HAPPENDED AND I ASKED THEM NOT TO CALL ME FOR THIS MOTION ALERT. THEY SAID OK, BUT CALLED FIVE MINUTES LATER AGAIN! THIS TIME TO NOTIFY ME OF GLASS BREAKAGE ALERT! I SAID SEND SOMEONE RIGHT AWAY! I HAD JUST LEFT MY OFFICE ABOUT 15 MINUTES PRIOR. IT DIDN'T MAKE SENSE TO ME. IT WAS STILL DAYLIGHT OUTSIDE. IT TURNED OUT TO BE ANOTHER FALSE ALARM! SO NOW I HAVE TWO MOTIONS SETTING THEMSELVES OFF AND THEY REFUSE TO FIX IT WITHOUT A CHARGE. MARK THE "SALES MANAGER" STATED THAT HE WOULD NOT WAIVE ANY FEES AND THAT I WAS ALREADY GETTING A GOOD RATE. HE WAS VERY RUDE AND IS PART OF THE REASON THAT I'M LOOKING ELSE WHERE FOR SERVICE. MARK, IF THAT IS YOUR JUSTIFICATION FOR CHARGING ME $30 FOR SOMETHING THAT IS CLEARLY WRONG ON YOUR END, YOU SHOULD FIND A CAREER THAT DOESN'T INVOLVE CUSTOMER RELATIONS! THE OTHER REASON, I'M PAYING FOR A SERVICE THAT CONTAINS FAULTY EQUIPMENT OR SOFTWARE ISSUES WHICH IS IN BREACH OF THEIR CONTRACT. I WOULD THINK THAT SMALLER COMPANIES SUCH AS THIS WOULD EXCEL IN CUSTOMER SERVICE SINCE THEY REALLY CAN'T AFFORD TO LOSE ANY! ADT IS SUCH AN AWSOME COMPANY FOR 10 YEARS PRIOR TO THIS WITH NO ISSUES AT ALL. THE ONLY REASON THAT I SWITCHED IS BECAUSE THEY PRICE MATCHED WHAT I WAS ALREADY PAYING AND THEY UPGRADED MY EQUIPMENT WHICH ENDED UP BEING A JOKE!

The follow up was AWESOME. NOT your typical service provider these days! Installed system @ our business then complete walk through and review of what we just received. Loved the personal touch and concern of all involved. All involved w/ Install went above and beyond. Thanks Fortress!

Well I can honestly say Fortess went over and above what they should have and even came back the next day to change something. Excellent service and I would recommend to anyone!

This is the absolute worst company to use!! We unfortunately had to use this company for our "smart home" features when we built. They came out, set it up and left didnt show us how to do anything, we hooked up att shortly after, the ethernet cable had to plug in the back of the wifi thing from att and now nothing works!!!!!!!!!!!!! I have called multiple times, spoken to multiple people i even called our builder, NOBODY will help us because it VOIDED warranty once somone else touched the wires. So if you have kids and they unplug it, your screwed. They wont even provide support over the phone they want labor of $95 an hour!!!!!! This company is a joke!!!!!!!!!!!!!

Poor support,. sales people are ineffective. Company do not stand by their system.

Had a rush job on, and called Fortress Security,at 08.00 and by 09.30 the job was done ! brilliant service, great staff
well done Fortress Security !

Love the service and the state of the art cameras!

Excellent and durable products. Easy to work with and navigate through. Jerrod Smith was excellent to work with and provided detailed information.

Fortress Security has been very responsive to our needs and helped us address weaknesses in our system without overselling components we didn't need. The TotalConnect2 system is a very nice interface for keeping track of the system. The loss-of-power notification was of use to us in the second week.

A+++ customer service