I got a better deal by asking … that’s always nice. Truth is I’ve felt safe with your services so I’m happy
Company replied
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1. Since it was impossible to enter less than one star, I had to press one star to procede. 2. It seems as your current processing of invoices, at least to micro producers/customers has totally colla... See more
Company replied
Hello there, I am facing difficulties in receiving my invoice or logging in to fortum with my bank id. Kindly help me with this matter. Thank you
Company replied
Trying to setup efaktura for months, after numerous calls I keep having unpaid fakturas and keep getting inkassokrav! This is ridiculous, I am changing company today! For all my accounts there, which... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Written by the company
Fortums vision är att vara föregångare inom ren energi och förbättra livet idag och för framtiden.
Contact info
Rättarvägen 3, 169 68, Solna, Sweden
- 020-46 00 00
- kundservice@fortum.com
- fortum.com/se
2.7
Poor
841 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got a better deal by asking … that’s…
I got a better deal by asking … that’s always nice. Truth is I’ve felt safe with your services so I’m happy
September 14, 2026
Unprompted review
Reply from Fortum Sverige
Hi!
Thank you so much for your great review! We’re really happy to hear that everything is working well and that you’re satisfied with our service.
Best regards,
Fortum
Good service.
Good service. Easy to understand information from Fortum.
September 7, 2026
Unprompted review
Reply from Fortum Sverige
Hi,
Thank you for your kind review! We’re happy to hear that you found the information from Fortum clear and easy to understand. We really appreciate your feedback!
Best regards,
Fortum
Do not die with Fortum
Fortum is the only supplier that could not help me postpone payment. My aunt just died.
July 27, 2026
Unprompted review
Reply from Fortum Sverige
Hello,
We are truly sorry for your loss and regret that you did not receive the support you needed during such a difficult time. Please contact our Customer Service, and we will review your case.
Kind regards,
Fortum
Why in English and not Swedish, enkel teknisk fråga kunde inte besvaras
Why in English and not Swedish? Kundservice kunde inte besvara en enkel teknisk fråga
July 21, 2026
Unprompted review
Reply from Fortum Sverige
Hej,
Tack för din feedback. Vi beklagar att du inte fick den hjälp du förväntade dig vid kontakten med oss. Vi vill gärna titta närmare på det du beskriver och hjälpa dig vidare. Kontakta gärna vår kundservice igen så ser vi över ditt ärende tillsammans.
Med vänlig hälsning,
Fortum
A professional customer service.
July 16, 2026
Unprompted review
Reply from Fortum Sverige
Hello,
Thank you for your kind review!
Kind regards,
Fortum
Very active and agent explained…
Very active and agent explained everything the experience was smooth thank you...
July 1, 2026
Unprompted review
Reply from Fortum Sverige
Hi,
Thank you for your kind review! We're happy to hear you had a smooth experience and that our agent could help.
Best regards,
Fortum
Unprofessional customer service…
Unprofessional customer service experience. They contacted me regarding electricity pricing/contract details. When I asked them to share their contact information so I could review the prices and get back to them later, they abruptly ended the call.
June 17, 2026
Unprompted review
Reply from Fortum Sverige
Hi,
Thank you for your feedback, and we’re sorry that the call was experienced this way.
It appears there may have been a technical interruption rather than the call being actively ended by us. We kindly ask you to contact us again so we can assist you further with your questions regarding contracts and pricing.
Please feel free to reach out, and we will be happy to help you further. Best regards!
Fortum
Good and clear information from a nice…
Good and clear information from a nice salesperson. Easy to understand the agreement and that Fortum will fix everything with my previous electricity supplier.
June 9, 2026
Unprompted review
Reply from Fortum Sverige
Hi,
Thank you for your review! We're happy to hear that the information was clear and that the switch to Fortum felt easy and smooth.
Welcome to Fortum!
Best regards,
Fortum
Easy handling
Easy handling, polite and nice personnel that gives clear information
June 1, 2026
Unprompted review
Reply from Fortum Sverige
Hil
Thank you very much for your kind review! We are delighted to hear that you are satisfied with the service and support you received from our customer service team.
You are always welcome to contact us again if there is anything we can help you with in the future.
Kind regards Fortum
Nice customer service
Nice customer service, very informative and solution-oriented, understood the issue quickly and thus gave more information without me having to ask. Fast and good solution to my "problem".
June 2, 2026
Unprompted review
Reply from Fortum Sverige
Hello,
Thank you very much for your kind review! We are delighted to hear that you are satisfied with the service and support you received from our customer service team.
You are always welcome to contact us again if there is anything we can help you with in the future. Kind regards,
Fortum
Impossible to get in contact with…
Impossible to get in contact with someone who could advice me or solve my issue
May 29, 2026
Unprompted review
Reply from Fortum Sverige
Hello Håkan,
We apologize for how your case has been handled, and we would of course like to help you further.
Please feel free to email us at kundservice@fortum.com if you would like us to take a closer look at this matter.
Kind regards,
Fortum Customer Service
The customer service was excellent
The customer service was excellent; I felt comfortable subscribing with them, in addition to the reasonable offers and prices, and other services in terms of security and protection.
January 1, 2026
Unprompted review
Reply from Fortum Sverige
Hi Osama,
We are so happy to read that you are pleased with Fortum and our customer service. Our goal is always for all our customers to be satisfied.
Kind regards,
Fortum Customer Service
As I know I have not ordered any…
As I know I have not ordered any electricity directly from Fortum.
I have made a deal with Elbyte.se
May 15, 2026
Unprompted review
Reply from Fortum Sverige
Hello Per!
We apologize for the way your case has turned out and of course we will help you further. Please email us at kundservice@fortum.com and we will make sure to sort out your case!
Kind regards,
Fortum Customer Service
STAY AWAY
STAY AWAY! Or prepare for spam calls.
Since i left because another company gave me better price they have called me 5 times atleast to ask the same question.
"Why did you leave? Did you get a better price or did we do something?"
First time I told the truth and told them why, second time i found it strange and told the caller that they had already asked that. But still told them why.
Third time I got more frustrated and just told them off and said they already asked me. 4th time I asked them to stop calling me and they said they would get me out of their system.
Today the 5th time I got angry I told them again that it was the 5th time I told them I had already asked them to stop. Their excuse was first that all companies do it (I don't care I asked them to stop so they should stop. And since I have left another company before and still did not get harassed by them after, I doubt it.), then they said they have different offices so they don't know the others have called. Again I don't care why they call me several times i asked them to stop atleast 3 times and they do not stop.
If they answer this post with a "please contact our support to solve the issue" that is still not a reasonable way to solve their issue. I have asked them to stop already why do I have to make contact again to make them stop.
April 16, 2026
Unprompted review
Reply from Fortum Sverige
Hi David,
We apologize for how your situation has occurred and how you were treated. We would like to get in touch with you to look into this further. Please feel free to email us your details at kundservice@fortum.com so we can assist you with this matter.
Best regards,
Fortum Customer Service
Avoid like the plague
I cancelled my plan after getting peer pressured by their stupid spokeperson outside hemköp and they STILL call me asking me why i cancelled 8 in the morning and evening. Stay AWAY from these rats
March 26, 2026
Unprompted review
Reply from Fortum Sverige
Hello Linnet,
We are sorry to hear that you are dissatisfied with us at Fortum. Please email us at kundservice@fortum.com
and we will make sure to resolve your case.
Kind regards,
Fortum Customer Service
Full understanding and handling of…
Full understanding and handling of problems not created by me.
March 5, 2026
Unprompted review
Reply from Fortum Sverige
Hi Hubert,
We’re very happy to hear that you’re satisfied with Fortum and our customer service. Our goal is always for all our customers to be satisfied.
Kind regards,
Fortum Customer Service
Fortum offers me very good services
Fortum offers me very good services and alternatives.
When contacting Customer Service they helped me quickly and with helpful advises.
March 4, 2026
Unprompted review
Reply from Fortum Sverige
Hej Rolf,
Vad glada vi blir av att läsa att du är nöjd med Fortum och vår kundtjänst. Vårt mål är alltid att alla våra kunder ska vara nöjda.
Med vänliga hälsningar,
Fortum Kundservice
Good service
Good service, short waiting time, good skills in the english language
March 2, 2026
Unprompted review
Reply from Fortum Sverige
Hi Paul,
We’re very happy to hear that you’re satisfied with Fortum and our customer service. Our goal is always for all our customers to be satisfied.
Kind regards,
Fortum Customer Service
Invoice receipt problem
Hello there,
I am facing difficulties in receiving my invoice or logging in to fortum with my bank id.
Kindly help me with this matter. Thank you
February 23, 2026
Unprompted review
Reply from Fortum Sverige
Hello,
Please contact us through email or phone for us to be able to help you with this matter.
Email: kundservice@fortum.com
Phone: 020 46 00 00
Kind regards,
Fortum Customer Service
Reply from Fortum Sverige
Hello Cecilia,
We’re very happy to hear that you are satisfied with Fortum and our customer service. Our goal is always to ensure that all our customers are happy.
Kind regards,
Fortum Customer Service
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