Fortunewheelz Reviews 

2,598
•
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 4 out of 5 stars

Their games are fun, customer service is great and redeeming your wins are fast.if things keep going this way for me I will definitely tell a bunch of other people to join.

Company replied

Rated 5 out of 5 stars

I have been playing at Fortune Wheelz for several months.. I have had great success and appreciate the customer service.. I was disappointed recently when my play level was demoted.. I was so close to... See more

Company replied

Rated 5 out of 5 stars

Been playing for about a year loved it Big selection of games payouts are fast Would love to be able to continue playing on this site but Oklahoma laws are stupid.

Company replied

Rated 3 out of 5 stars

Very disappointed that I bought two coin packages and wasn’t given any play time whatsoever. Today I bought a package which included $75 coins. I played minimum bet, average .25 and I never even go... See more

Company replied

Company details

  1. Gaming service Provider

Written by the company

Fortune Wheelz Social Gaming Platform is a play-for-fun website. Get awesome prizes - shine brighter than other players in our games!


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(2,598)

1,588 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this platform. I won a $25 prize that was advertised as redeemable, but before I could claim it, I was told I first had to make a deposit. Although I didn't agree with that requirement, I went ahead and deposited money, completed the identity verification process, and submitted my redemption request.

The $25 was then removed from my Fortune Wheels account and transferred to a third-party redemption service. After waiting over a day, my redemption request was denied without a clear explanation. To make matters worse, my account was then locked for no apparent reason, leaving me unable to access it or get meaningful support.

Another concern is that the platform regularly sends promotional emails encouraging users to sign up for other social casinos, which only added to my concerns about how the platform operates.

Based on my experience, the redemption process was misleading, communication was poor, and customer support failed to provide any reasonable explanation for the denial or account lock. I cannot recommend this platform to anyone looking for a fair and transparent experience.

August 6, 2026
Unprompted review
Fortunewheelz logo

Reply from Fortunewheelz

Hello,

We're sorry to hear how disappointing this experience has been. The platform is free to enjoy, and making a purchase is always optional.

If your redemption request or account was affected by our verification process or the Award Rules, our Support Team would be happy to review your case and explain what happened.

Thank you for taking the time to share your feedback.

Rated 1 out of 5 stars

Trash

Trash

Don’t waste ur money

August 6, 2026
Unprompted review
Fortunewheelz logo

Reply from Fortunewheelz

Hi,

We're sorry to hear the platform didn't meet your expectations. If there's anything specific that led to your experience, our Support Team would be happy to review it and answer any questions you may have.

We appreciate your feedback.

Rated 4 out of 5 stars

Pretty good app

Pretty good app, I put 20 in and cashed out 164

August 2, 2026
Unprompted review
Fortunewheelz logo

Reply from Fortunewheelz

Hello!

Thanks for sharing your experience with us. We're happy to hear you've been enjoying the platform, and we appreciate you taking the time to leave a review.

We truly appreciate your feedback.

Rated 1 out of 5 stars

Easily the worst betting site I’ve ever…

Easily the worst betting site I’ve ever played on out of 60$ I won maybe 10$😂

August 3, 2026
Unprompted review
Fortunewheelz logo

Reply from Fortunewheelz

Hi,

We're sorry the platform didn't deliver the experience you were hoping for. Every play round is random and independent, so results can vary from one session to another and previous outcomes don't affect future ones.

We appreciate you taking the time to share your feedback.

Thank you for your review.

Rated 5 out of 5 stars

I love fortune wheelz

I love fortune wheelz! They have great games and great customer service. Redemptions have gotten a lot smoother and faster. Great platform

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Game froze in the middle of bonus…

Game froze in the middle of bonus spins. Was locked out the game I was playing on. Support shows no record. Technical support fixed the issue loaded for one spin. Session error been showing for weeks now. With support excuse is cache and other nonsense. Tried 3 different devices same issue. Not worth the hassle after all the stuff that it takes to get verified. Would give it a zero if I could.

July 16, 2026
Unprompted review
Fortunewheelz logo

Reply from Fortunewheelz

Hello,

We're sorry to hear about the technical issues and the frustration they caused. That isn't the experience we want for our users, and we'd like our Support Team to review the game session and your previous support interactions to better understand what happened.

We appreciate you taking the time to share your feedback.

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