Funcom Reviews 44

0 support from zendesk, they only send the same CTRL+C / CTRL+V message.
Maybe hire real person's for a support.

Conan Exiles could be a nice game, but it's totally broken and Funcom/Tencent behave really bad.

Here are some of the worst experiences we made:

- Introducing AoW chapter 4, Funcom/Tencent killed the inventory system by a totally unnecessarily change. You cant do precise splitting anymore and its also impossible to transfer some items. In addition they created some mayor bugs: players and thralls are falling through map and foundations and die. Players spawn into building pieces. Official servers are crashing nonstop and players lost their stuff because they could not login anymore. One can just hope karma drops in. These guys are below anything, there is no honor and no profession.

- Due to a chargeback bug thousands of player accounts were banned and accused of an invalid payment transaction. Funcom/Tencent were not able to solve this on time, some players got their account back after 24hrs, but others waited for several days and lost their bases. This the way Funcom/Tencent treat their paying customers.

- The issue about deleted thralls is still not solved. We lost over 100 level 20 thralls while still playing during a 4 day break. The decay system does not work, according the server log no one was online, what a joke.

- By putting the decay timers back to normal Funcom accidentally deleted the thralls from the players. Tons of hours of work are lost again, also all the armors and weapons from the thralls vanished too of course. Meanwhile they made a roll back at the official servers, but it worked only partially. These guys are incapable to do anything in the right way.

- They broke the Siptah DLC for months, the game crashed constantly. Funcom knew about it, but they did nothing to fix it and they still sold the DLC without any notice about the issue.

- They destroyed also the progress from thousands of players by modifying the Nemedian foundations causing all the placed stuff to vanish. Again, the progress of years was lost and renting own servers makes also no sense anymore now, cause you lose your stuff even there! There is only one word INCOMPETENCE!

- Cheaters are a big problem at the official servers, they can't handle them. BattlEye does not really help and Funcom can't figure out who is the real cheater. At some servers you can find "flying bases" all around.

- They run a weaponized banning system. If you want to get a nice location from another player, just report him, that's crazy! They don't even check the situation themself at the server, but outright delete your stuff and you can't defend yourself. We never seen such discriminating behaviour from a game company.

- If you ask their useless Zendesk support, why exactly you got banned, they cant tell it. You just get 0815 answers, but no information what exactly the reason was.

- Funcom don't care if you lose all your stuff and your progress from years, so be warned! If you like to invest time to do nice builds and a lot of decoration, you just may lose it by arbitrariness.

- Some of the Bazaar items are totally useless. There is no information provided within the items at all. You dont get any info about tiers, stats, armor type, values etc... Except of decorating and building stuff, it makes no sense to buy something there.

- Sometimes the Bazaar stuff will be nerfed afterwards. If you realize it, its too late, they already got your money.

- Funcom forum & discord are toxic, if you criticize something you get silenced (there is a bandwagon crew mocking and derailing threads). They blame everyone but themselves and you get answers like "accept it, it's a game". Censorship by deleting unwanted posts also happens.

This is by far the worst game company and support I ever seen. We will spread the word about Funcoms/Tencents behaviour as much as we can and report it in any possible way. Stay away from them and don't give them any money, or you will get the same amount of "love" as we got!

In August 2021 they answered me a ticket from July 2019...

I still couldn't finish this ticket since their support is so weird; they always cleaning the chat history and one time they say so and the other time they say completely different.

I give 1 star because I cant give 0. Terrible company who dont care about their player base at all and refuse to help solve an issue. No real support responses just automated crappy generic responses and still took over a week to respond with an unhelpful response.

Conan Exile is nice , I been playing it for 2 years , I did experience some small bugs but nothing major , is a nice game overall .

Zero support offered, response time 3 months plus then only directing to forums or existing guides, will then close tickets themselves, bad rep for conan, terrible rep for secret world legends (effectively a dead game)

Funcom want your money, they take no pride in their product.

I have enjoyed Conan Exiles for many hours. It is a masterpiece. There is however one huge Achilles heel. All the bugs and crashes. Rather than taking pride in their game and delivering what should be a wonderful, immersive gaming experience their aim, priority and goal is clear. To make as much money as they can for their investors. They are fully aware of the issues felt by countless players, but rather than fix them, they instead focus on creating new content (DLC) that gives them a chance to ring more money out of players.

As with any business, it is a main aim to make money, which is standard practice. However, it is also correct and proper to ensure that the product that has already been sold is fit for purpose. For many players, Conan Exiles is not.

Many games have bugs that detract from their playability, this is normal. However, developers take pride in their product go to great lengths to fix these issues. Funcom have a very different approach, with most of their resources being ploughed into initiatives solely focused on generating more profits and very little emphasis being put on fixing known issues that effect many gamers.

It's a real shame as the crew have done a wonderful job with this game and I am sure they would love to take pride in a fully functional game, but the moneymen who obviously call the shots have made their position clear. Generate revenue, ignore customers. That's greed for you, it has no pride nor principles.

Conan exiles was a brilliant game when it came out all those years ago but funcom have ruined it with their ridiculous updates. I don’t understand the mentality of the person(s) that keep changing the game. Very disappointed

More like Funless-Cons. There are game breaking bugs that have been in CE since day one of console release which was 3 years ago. If you report bugs or glitches on their website forums you will be silenced, have your posts flagged, removed and even get banned simply for pointing out bugs and doing their job for them. They only update the game about once a year and when they do it's to sell more over priced skins, break things, and make the game more of a grind. The last update also completely changed my characters face and hair, so if you like creating and customizing a character that will all just get randomized one day after a update and your character will be unrecognizable. They NEVER fix bugs, crashing issues or freezing. If you watch their live streams you see the devs laughing and joking about empty servers, they don't even care. I HIGHLY recommend no one buy their games, you WILL regret it and end up feeling scammed.

Funcom is a horrible video game publisher......They claim to care about the opinions of their customers, but they don't.....Funcom employees are a bunch of lazy careless slackers who will actively look to silence ANY critics that speak out about how screwed up Funcom is.....I will never buy another product made by Funcom...EVER!

Funcom customer service have no regard to actual situation or circumstance, carpet-ban all long time fans without actually checking if they did anything wrong. CS only replies to requests with generic quotes, no actual understanding of the situation.

I visited a server over 3 months ago to check out the creations of a guy. He invited me to his clan to give me access to his compound. I stayed 30m, then I never went back, never played on that server or with that clan.

This week the clan was banned due to blocking a spawn point, and everyone in the clan was banned account-wide for their mistake without notification of a chance to correct their mistake. Since I was invited, I was also banned account-wide from all Conan servers for a mistake that clan made on a server I have never actually played on.

I tried to explain the situation to Funcom CS, but my explanation only met with generic quotes without any regard to the actual situation. I tried to appeal twice without any success.

First off I ignored all warnings of Funcom/Conan Ex. Bought Conan 4 months in Im retired i play 8am to 8pm everyday tell 2day. My saved game is gone and im back a creation screen.Had close to 15k hrs. Im done with funcom

This company is the worst, lazy cut and paste dungeons fighting the same bosses, using the same skins over and over and over again. Just awful. So I post a complaint on there forums and they deleted it within 10 mins. No profanity was used but they said it was offensive language. They don’t listen to there player base there games are super buggy, my gosh I could write a novel on the problems with there game Conan exiles but all I can say if you played it you know what I’m talking about, and if you haven’t please save yourself the time and don’t

First of all the most important information, DO NOT BUY "Conan Exiles" from Funcom. This game is really horrible to play and it's more than a cheek to pay for such a bad game.

Here are a few reasons to abstain from buying it:

- Official Servers with very poor performance
- Worst customer support ever
- You can find more bugs in this game than in a bait store :(
- Only one thing is definitely clear for this game: You never know what happens next because of the tremendous amount of bugs!

Short description to all of the points to get a few more insights:

-Performance-
The performance of the official servers is really bad. Most of them have only 40 slots which is not very much compared to some private servers with more than 100 slots. But additionally the servers perform extremly slow if more than 20-25 players are logged in at the same time. It's very annoying while playing the game if you are always put back 5 meters while crossing the map. You can' even build correctly, sometimes it takes up to 10-15 seconds to place a single part in this world.

-Customer support-
There's no real customer support for reporting cheaters on official servers. You can only do this via private message within the official forum. But who thought it's easy to contact them didn't thought about how Funcom thinks about the work which has to be done for the different reports. They clearly want to avoid it, there's no other reason for rules like "you can't send the requested and required information if you didn't read at least 30 (!!!) different private messages in the forum". Sorry funcom guys, but you're software developers! There are other possibilities to avoid spam robots for sure, so for me it means only one thing: You don't even care about your customers!

-Bugs-
It's not only a funny sentence here but it's also the truth. You can definitely find a tremendous amount of bugs in this game. And the worst of all is, that I as a player have the feeling that they don't want to work on them. There are bugs which are existing since months now, but instead of fixing the existing stuff and mechanics which are not working they're only creating new stuff which you can buy as a DLC then. It really seems that they know that the game can no longer be saved, most of the bugs are the very basics and they're either not able or not willed to fix them.

In conclusion, as I said: Don't buy "Conan Exiles" and whenever possible also avoid buying other games from Funcom. They don't care about their customers, they just want their money and deliver not more than a game which can't even be called a "Beta" version.

Horrible customer service ..
Allways bin like that sadly ...Can’t admit fault ..Gm’s/customer service has little knowledge

I just want to warn everyone who playing with Conan Exiles because there are some hidden rules that funcom ad-hoc applied and you can get a BAN.

This game is a very big disappointment. Now I do not want to waste a word for the fact that Funcom has the worst user support in history. I guess everyone knows that whoever tries to contact them and If they release a fix, it will usually create more bugs than it solves.
Funcom advertised and promoted this game : "build a home and kingdom" so they encourage you to build as much as you want but when you do, they suddenly just wipe out all of your buildings and ban you from official servers without any warring. I am just highlighting that I didn't block anything, I didn't wall around any obelisk or any important areas in the map and other players could use my maprooms, roads, etc. I just wanted to warn every player who is as enthusiastic as I am to build things before they face the same experiences as I had. It does not matter how big my base was because I don't think they should ban someone for something that the game allows you to do.

FUNCOM: "it was determined that excessive amounts of structures and placeables were being used to intentionally have a negative impact on the server’s performance. Even though freedom of expression through building is encouraged via the sandbox and building system of the game, deliberate use and abuse of known exploits to not only negatively impact the rest of the players in the server, but the server itself, is not something we can let go."

If some placebles or other building pieces could become exploits, then I think they should have fixed or limited or at least mentioned it in the rules, moreover they mentioned "known" exploits but they are just known to them not to the players, because I did not find a word regarding any of it on the official website. Therefore, I was not aware that I was using known exploits. It's a bit ridiculous if some of the placebles or other building pieces could become exploits in such a kind of game which is about building things. The game is a waste of time, waste of money - Just a waste, and a huge letdown to Conan fans. If you are looking for such a kind of building survival game then believe me, it would be better if you avoid this one.