I had a great experience with ForwardMe. The team was very responsive and quickly contacted FedEx when there was an issue with my phone number. They followed up with clear emails, provided all the det... See more
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Review summary
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I forwarded a US purchase to Portugal and everything went smoothly without any issues. It arrived within about a week with standard shipping. Great solution to get stuff that doesn't otherwise ship to... See more
I've used Forwardme.com twice now and can I just say wow, their email notifications keep you informed every step of the way! I'm so glad I can rely on Forwardme.com and I'm in the UK. Their pricing is... See more
Company replied
Found the process really easy from start to finish. Ordered myself with the unique delivery address given & could track the parcel from start to finish. I paid for extra bubble wrap, tape and exped... See more
Company replied
Company details
- Courier Service
- Delivery Service
- Freight Forwarding Service
- Package locker
- Shipping and Mailing Service
- Shipping Company
Written by the company
Forwardme.com is a package forwarding service that provides international shipping solutions to over 220 countries worldwide. It allows customers to shop in the USA and have packages forwarded to them at affordable rates. The website also offers a personal shopper service to assist customers with purchases from US stores that require a US billing address. Forwardme.com has been reviewed as a safe and reliable website, and it has a help center to assist customers with getting started and managing their packages.
Contact info
604 Carson Dr, 19701, Bear, United States
- (201) 870-0395
- support@forwardme.com
- forwardme.com
4.4
Excellent
264 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service and team.
February 26, 2025
Reply from Forwardme.com
Dear Hiba,
Thank you for your 5-star review. We appreciate you taking the time to provide feedback on your experience. We are pleased to hear that you found our service and team to be amazing.
We strive to deliver excellent service, and your positive comments are valuable to us. We will share your feedback with the team.
Thank you again for your review.
Better prices and customer service than the competitors!
I had been using a competitor service for several years while living abroad but became disappointed in the speed of service, cost of shipping, and horrible customer service.
I gave Forwardme.com a chance and after three shipments, I am so happy with everything, largely because of the customer service and speed of packing and shipping. The prices are also so much more reasonable and realistic than the competition.
When a delivery went missing, the Forwardme team tracked it down, explained what happened, and ensured an expedited shipping to get back on track. They are incredibly responsive, thoughtful, and kind.
I am also impressed that they've upgraded their packing to include who packed the package, which gives the entire service a very personal flair. Yes, real people are packing your box!
Overall, I'm very impressed and can't wait for my next shipment.
February 5, 2025
Reply from Forwardme.com
Dear Chaviva,
Thank you for your detailed and positive 5-star review. We are delighted to hear that you've had such a significantly improved experience with Forwardme compared to your previous service.
We understand the importance of efficient shipping, competitive pricing, and, most importantly, responsive and thoughtful customer service. We are pleased that our team was able to resolve the issue with your missing delivery and provide you with a satisfactory resolution.
We are also glad you appreciate our efforts to enhance our packing process, including the personal touch of identifying the team member who packed your shipment.
Your feedback regarding our pricing, service speed, and customer care is invaluable and confirms that we are meeting our goals. We are committed to maintaining these high standards and look forward to processing your future shipments.
Thank you for choosing Forwardme!
The adjustment made on my shipping…
The adjustment made on my shipping label to ensure that the package is delivered correctly was great.
February 19, 2025
Reply from Forwardme.com
Hi Simon,
Thank you so much for your kind words and for taking the time to leave us a 4-star review! We're thrilled to hear that the adjustment we made to your shipping label ensured your package was delivered correctly.
We understand how important it is for your shipments to arrive safely and accurately, and we're always happy to go the extra mile to make that happen. It's wonderful to know our efforts were appreciated.
We truly value your feedback and hope to continue providing you with excellent service in the future.
Warmly,
Shipments were not delivered to my…
Shipments were not delivered to my address in EU.
February 12, 2025
Reply from Forwardme.com
Hello Gasper,
Thank you for taking the time to leave your feedback, and we're truly sorry to hear you had a negative experience. We understand your frustration regarding the shipments not being delivered to your EU address.
We want to clarify that the issue stemmed from the items contained in your package. As Forwardme, we adhere to strict international shipping regulations and have clearly defined lists of prohibited and restricted items. Unfortunately, gun parts, which were present in your shipment, fall under this category and cannot be shipped internationally by us, especially to the EU. This information is available on our website in our terms and conditions and our prohibited items list.
When your package arrived at our facility, we immediately informed you of the situation and the reason why we couldn't ship it to your EU address. We understand this was disappointing, and we wanted to help you find a solution.
While we understand this may not have been the outcome you hoped for, we are committed to complying with all shipping regulations to ensure a smooth and legal process for all our customers. We strive to be transparent about our policies, and we regret any inconvenience this may have caused.
We hope this explanation helps clarify the situation. If you have any further questions or concerns, please don't hesitate to contact our customer support team.
Sincerely,
Reply from Forwardme.com
Hello David,
We're very sorry to see your 1-star review and to hear about your concerns regarding the shipping charges for your recent package. We truly value you as a customer, especially considering your 16 previous successful shipments with us, and we're disappointed to learn that this last experience fell short of your expectations.
We understand your concern about the difference between the 4lb weight you initially expected and the 14lb weight you were billed for. This difference is due to what's known as dimensional weight, or DIM weight, which is a standard practice in international air shipping. DIM weight takes into account the package's volume as well as its actual weight. Larger, lighter packages can occupy more space on an aircraft, and therefore, the shipping cost is calculated based on this dimensional weight.
We sent you an email explaining this in detail, confirming that the charges were accurate and in line with our shipping policies. We want to assure you that we did not overcharge you. We understand that this can be confusing, and we wish we could have discussed this further with you.
We've made multiple attempts to reach you via email to address your concerns and clarify the situation, but unfortunately, we haven't received a response. We're still eager to resolve this and provide any further information you may need.
Please feel free to contact our customer support team at your earliest convenience so we can discuss this further and help you understand the DIM weight calculation. We are here to help.
Sincerely,
Friendly ,polite and helpful no matter…
Friendly ,polite and helpful no matter what always good work.
February 7, 2025
Reply from Forwardme.com
Hi Leslie,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you find our team friendly, polite, and helpful. Providing excellent customer service is a top priority for us, and it's so rewarding to know that our efforts are appreciated. We strive to deliver good work consistently, no matter the situation, so your feedback means a lot to us. Thanks for taking the time to share your positive experience – we look forward to continuing to serve you!
Bought a bike
Forwardme made every effort to assist and assure that I received my order in timely manner, thank you.
February 8, 2025
Reply from Forwardme.com
Hi Clive,
Thank you for the great review! We're so glad to hear that Forwardme was able to assist you in receiving your bike in a timely manner. We understand how important it is to get your purchases delivered promptly, and we're always happy to go the extra mile to ensure a smooth and efficient delivery experience. We appreciate you taking the time to share your positive feedback. Enjoy your new bike!
I had multiple packages that came in to…
I had multiple packages that came in to their address. They processed all except one quickly. The last package never showed up in the box. Initially they were responding saying they are looking into it. They stopped responding now. As for the other packages, they forwarded it to me in a proper packaging, the shipment options are plenty and rates are pretty economical. I am a first time user and I highly doubt it I will use their services again because of their poor handling of the last package, which probably is lost.
February 5, 2025
Reply from Forwardme.com
Hi Yedukrishna,
Thank you for your review and for sharing your experience. We're glad to hear that your other packages were processed and shipped smoothly, and that you found our shipment options and rates to your liking.
We're truly sorry to hear about the missing package and that our communication regarding it has fallen short. We understand how frustrating this must be, and we sincerely apologize for the lack of updates.
We value your feedback and want to assure you that we are here to assist you in any way we can. If you'd like to reach out to us again with more details about the missing package, we'd be more than happy to re-investigate and do our best to find a resolution. We're committed to improving our service and ensuring all our customers have a positive experience.
Please don't hesitate to contact us if you'd like to discuss this further.
Warmly,
Highly recommend!
First time using Forwardme and the Personal Shopper service. Am very happy to recommend to others, it was so simple and efficient, and I felt good value too.
November 26, 2024
Unprompted review
Reply from Forwardme.com
Hi Emma,
Thank you so much for the fantastic recommendation! We're absolutely delighted that you had such a positive first experience with Forwardme and our Personal Shopper service. It's wonderful to hear that you found it simple, efficient, and good value. We strive to make the process as seamless as possible, so your feedback is truly encouraging. We really appreciate you sharing your experience and recommending us to others. We look forward to assisting you with your shopping needs again soon!
So I took a chance and used the…
Update: I was contacted by Ayberk from their support team. He was helpful in ensuring I was updated with my personal shopper items. The storage costs were also waived. I have since received my shipment and a full refund for all the items they could not source. In the end, they redeemed themselves. ————————— —————— So I took a chance and used the personal shopper service at Forwardme.com on 12 January and ordered from 3 retailers. 2 of the orders are showing that they have now received and are awaiting shipping. The 3rd order is still not received by them almost a month after it was placed. The problem arises from me reaching out to their support using the email shown on their website to check what is the status of the order. After numerous attempts, there is zero feedback, the chat ai tool on their website has not been helpful either, I guess it’s because of the time difference. I am not sure what’s happening, at the same time my other packages have expired their storage time (15 days) and I will be billed for storage now and I will not ship these separately but it’s impossible to know what the delay is about with zero communication or response. I’ve never experienced this with any forwarder before, I am already regretting my decision to use forwardme.com. By the way Stackry has a free storage period of 45 days, I think NY box is the same 45 days.
February 3, 2025
Unprompted review
Reply from Forwardme.com
Hi Linda,
Thank you for updating your review! We're glad Ayberk and our team resolved your issues, including the personal shopper items, storage costs, and refund. We appreciate your feedback and are happy we could make things right.
Thank you again,
Shipping to Nigeria is awesome via…
Shipping to Nigeria is awesome via FedEx I love it…
January 30, 2025
Reply from Forwardme.com
Hi!
That's fantastic to hear! We're so glad you're having such a great experience shipping to Nigeria via FedEx with us. We love that you love it! Thanks for sharing your positive feedback – it really makes our day. We appreciate you choosing Forwardme for your shipping needs, and we look forward to continuing to provide you with awesome service!
They have misplaced my packages several…
They have misplaced my packages several times. They make me promises that they unfortunately don't keep. their service becomes more and more mediocre.
October 1, 2024
Unprompted review
Reply from Forwardme.com
Dear Samy Sami,
Thank you for sharing your feedback. We sincerely regret the inconvenience you’ve experienced.
We’d like to inform you that for the past six months, we have not been processing shipments to Morocco. Additionally, it seems there might have been a mix-up, as your review could be referring to a different company due to a similarity in names. If that’s the case, we kindly ask you to verify this, as we strive to maintain the quality of service that our customers expect from us.
Should you have any concerns related to our services, please don’t hesitate to reach out to us through our official communication channels. We’d be happy to investigate and assist you further.
We value your experience and are committed to ensuring your satisfaction. Thank you for your understanding and for giving us the opportunity to clarify this matter.
Kind regards,
Forwardme.com
Best Shipping fees i ever seen! And they Are trusted.
They made me trust their company. i tried to order with personal Shopper and this thing is amazing they take care of you, they are trusted and i really like working with them for longterm
Their shipping fees are cheap and i never found cheaper prices like them. And they show you everything and make photos for your orders and send them directly to you.
Thank you forwardme for making me trust you!
January 13, 2025
Unprompted review
Reply from Forwardme.com
Wow, thank you so much for this incredible review! We're absolutely thrilled to hear about your positive experience with Forwardme, especially with our Personal Shopper service. It means the world to us that you trust our company – building that trust is something we work hard at every day. We're delighted that you find our shipping fees the best you've ever seen! We strive to offer competitive pricing and transparent service, so your feedback is truly rewarding. We're also glad you appreciate the photo updates of your orders – we want you to feel confident and informed every step of the way. Thank you for your kind words and for choosing Forwardme. We look forward to a long-term partnership with you!
GOOD SERVICE BUT AT A…
GOOD AND FAST SERVICE BUT AT A VERY STEEP SHIPPING COST. I WAS CHARGES 40USD FOR 0.8 LB FROM USA TO QATAR. THERE ARE LOTS OF LESS COSTLY OPTIONS OUT THERE WHICH I WILL BE USING NEXT TIME.
December 18, 2024
Unprompted review
Reply from Forwardme.com
Dear Maz,
Thank you for sharing your experience with us. We're glad to hear you found our service good and fast! However, we understand your concerns regarding the shipping costs.
We are more than happy to investigate this matter for you and provide further clarification. To do so, we kindly ask that you reach out to us directly with more details about your shipment. Our team is always ready to assist and ensure you have the best possible experience.
Thank you for your feedback, and we hope to serve you again in the future!
service in continuous degradation
I have been using Forwardme's service since 2020. But lately I have had several problems. From considerable delays in finding my packages in my suite and missing some items from my old packages to total loss of packages for more than 4 months. And the worst is the way my claim was handled. No feedback except the same message: give us time? They made me lose a lot of money because of the repeated delays.
November 4, 2024
Unprompted review
Still the Best After 4 Years!
Forwardme continues to be my go-to service even after 4 years since my last feedback. Their reliability and professionalism are unmatched. However, I sincerely hope you bring back the consolidation service it was a game-changer for saving on shipping costs.
Thank you for your continued dedication to quality!
November 29, 2024
Unprompted review
Reply from Forwardme.com
Dear Ibrahim,
Thank you for your wonderful review and for being a loyal customer for over four years! We’re thrilled to hear that Forwardme remains your go-to service and that you appreciate our reliability and professionalism—it means the world to us.
We also want to thank you for your suggestion about bringing back the consolidation service. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our team as we strive to enhance our services.
Your trust and support motivate us to keep delivering the best experience possible. We look forward to serving you again soon!
No worries
This was my first time shipping internationally and I was a bit lost. Forwardme guided me all of the way, and explaining to me the things that I didn’t understand. I was properly guided, and then they handled the hard stuff. Very good service. 5+ stars.
November 11, 2024
Unprompted review
Reply from Forwardme.com
Hi Lyndon,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your first international shipping experience went smoothly and that we could guide you through the process. It’s great to know you felt supported and that we could handle the hard parts for you.
If you ever need assistance again, we’ll be here to help. Thank you for choosing Forwardme!
I received my parcel one day before the…
I received my parcel one day before the estimated delivery date. It seems the package was handled with care. Just one issue—the forwarding company showed me estimated shipment charges less than what I actually paid.
November 11, 2024
Unprompted review
Reply from Forwardme.com
Hi Homer,
Thank you for your feedback! We’re delighted to hear that your parcel arrived earlier than expected and was handled with care. We sincerely apologize for the dilemma between the estimated and actual shipping charges. This is something we take seriously, and we’d love to look into it further for you.
Please don’t hesitate to reach out to our customer support team so we can review your shipment and address any concerns. We’re here to ensure your experience is as smooth and transparent as possible.
Warm regards,
Customer service on top!
Have shipped with them multiple times and I never had a problem. The latest package I shipped were inspected by the customs in our country and their team made sure that I am aware of my package’s whereabouts and how to proceed with it. They also offer a lot of add-ons, their team is wonderful- truly top-tier customer service, and their website is so user-friendly.
November 7, 2024
Unprompted review
Reply from Forwardme.com
Hi Jane,
Thank you for sharing your experience! We’re thrilled to hear that you’ve had consistently smooth shipments with us. It’s especially great to know that our team could assist you during customs inspections and keep you informed every step of the way. Your kind words about our service and user-friendly website mean a lot to us.
We’re here whenever you need us for your next shipment!
Warm regards,
Reliable and fairly easy to use.
October 9, 2024
Unprompted review
Reply from Forwardme.com
Hi Bill,
Thank you for your feedback! We're glad to hear that you find our service reliable and easy to use. If you ever need anything or have any questions, we're here to help.
Looking forward to assisting you again soon!
Warm regards,
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