Fosters Family Funeral Directors Reviews 1,508

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, compassion, and professionalism, highlighting how these qualities made difficult times more manageable. The service provided is frequently described as seamless, efficient, and respectful, with many appreciating the personalized approach and the ease of the overall process. People often mention the excellent customer service, noting that the staff goes above and beyond to offer support, guidance, and clear communication at every step. Reviewers also appreciate the respectful way their loved ones are cared for, and the ability to tailor arrangements to their specific needs, which contributes to a smooth and stress-free user experience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their exceptional care, compassion, and professionalism... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the thoughtful, organized,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the compassionate,... See more

User experience

Clients share positive opinions on user experience, highlighting a seamless process from start to finish.... See more

Customer communications

Users describe positive interactions with contact. Customers consistently report that from their first... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fosters in Kilmarnock dealt with my dads funeral in 2023, then they dealt with my mums in April 2026. Fosters treat you with kindness and compassion. I dealt with both Lauren and Connie who were... See more

Rated 5 out of 5 stars

My mum and step dad unfortunately had to pre arrange my step dad’s funeral after a terminal cancer diagnosis in 2025. They used Fosters in Livingston and thats where we met the lovely Isla. From the... See more

Rated 5 out of 5 stars

Jess, and her team in your Perth branch were so supportive as we planned our Dad's final goodbye. The kindness, empathy and professionalism shown to us by Jess and her team made the most difficult, h... See more

Rated 5 out of 5 stars

From the moment of walking through the door not knowing how to arrange a funeral we were met by the lovely lynne who talked us thro everything, we were put at ease knowing my dad was in safe hands. Th... See more


Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral Home
  4. Funeral Insurance Company
  5. Non-Bank Financial Service

Written by the company

Fosters Family Funeral Directors has served the community for nearly two decades and is now an award-winning funeral director with funeral homes throughout Scotland. Above all, we pride ourselves on the quality of personal and professional service we provide to you and your loved one as you bid farewell. We know that thinking about you or a loved one’s funeral can be daunting, so we will guide and support you every step of the way.

We Charge Less So You Can Do More

Written by the company

We choose to charge less than other funeral directors so that you can do even more for your loved one when saying goodbye.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service - Fosters Dunfermline

On visiting Lynne in Dunfermline any funeral arrangement anxieties we had were taken away. We were made to feel at ease and guided through every step of the process. The Dunfermline funeral home is comfortable and bright which helps make the difficult tasks a bit easier. Lynne, in the weeks leading up to mums funeral and Lynne and the Fosters team on the day were exceptional in their support and guidance ensuring our wishes were carried out exactly - checking in at various points before, during and after the funeral. The co-ordination with one point of contact made things easier with Lynne making initial contact with our choice of hotel, minister and piper on our behalf.

I would say do not hesitate in contacting Lynne in Dunfermline or in using Fosters as a whole.

February 21, 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful kind and caring

They were very helpful kind and caring
With nothing too much bother for Lesley and Georgia they explained everything and answered any questions I had. They made sure everything was as I wanted and on the day the cars and the staff were very caring and professional and the celebrant was very good and delivered a lovely service

February 28, 2025
Rated 5 out of 5 stars

A brilliant service

At a very difficult time staff were helpful and respectful, good advice was offered all the way through arranging the funeral, on the day every event ran like clockwork, cars were immaculate, no hesitation in recommending this company, 10 out of 10

February 27, 2025
Rated 1 out of 5 stars

Disgusting Service towards Family members that are not paying the bill

My dad prearranged his funeral with Fosters (NewtonMearns Branch). Treatment off Undertakers was disgusting, never spoke to us at all before,during or after funeral, never offered condolences, person dealing Marie or Maria was meant to call me but never recieved a call. Can't say they didn't know I was his Daughter as I am his only child and, myself and my family were in the front row and it was obvious that we were his family by how upset we were, plus the fact they asked my son to help carry his coffin so they knew were his family but chose not to speak to us or treat us as his family. This funeral was the most disgusting and dreadful funeral I have ever attended because of the way were were treated so disrespectfully by this undertaker. Apart from that the funeral was a nice set up. The humorous used was lovely and was the only person there that came and spoke to us. I contacted Fosters after to find out about collecting his ashes. The woman on the front desk that answered was wonderful and invited me to come in to collect a share of my dad, she treated us better than the staff attending the funeral and was very welcoming and spoke to me and my daughter for a good hour about my dad and his life. After my experience with this undertakers I would not recommend using them.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

Excellent communication; welcoming, respectful atmosphere; invaluable guidance during a very difficult time.

Can't thank them enough, and thoroughly recommend.

February 24, 2025
Rated 5 out of 5 stars

This is the second time i have used…

This is the second time i have used Fosters, first time 7 years ago for my brother and recently for my husband who passed away on the 9th of january 2025,my husband and myself said when either of us passed we would use Fosters as we were very impressed with there care and attention they gave to my brother and us as a family. and they did not let me down when my husband passed they are very caring and attentive and kept us informed every step of the way even on the day of the funeral they never left our side and did my husband and the family proud. Thank you so much to fosters from all the family and friends.Mrs Anne Chalmers.

January 9, 2025
Rated 5 out of 5 stars

The were compassionate

The were compassionate, respectful and friendly from start to finish nothing was to much trouble. My husband was treated with dignity which I really appreciated

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and sensitive

Caroline at Fosters was extremely professional and sensitive at a difficult time for our family after the loss of mum/wife. Our family had no previous experience of dealing with a family bereavement.
She explained all the processes clearly and concisely and allowed us time to take in our options without pressure.
Caroline kept us updated with all the information required.
I would certainly use Fosters again and would readily recommend.

February 21, 2025
Rated 5 out of 5 stars

Thoughtful and caring

Jess, Martin and our celebrant Alasdair Gammack helped us make a beautiful, intimate and gentle celebration of my mum's life which felt just right. The flowers were beautiful and the service is a memory that we will always treasure. It felt clear that everyone at Perth Fosters really cared about their work and the people they were looking after.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't have done this without fosters…

Couldn't have done this without fosters from first phone call to picking up the ashes for all the staff they do such a wonderful job
There job never ends they even just sit and listen
It was a long 6 weeks as it was over Christmas and New year and post mortem
They talked me through everything
And also pick celebrate who was Elaine
Thank you so much for everything

February 18, 2025
Rated 5 out of 5 stars

Fosters made the process of saying…

Fosters made the process of saying goodbye to my mum seamless. Their kindness and patience were second to none. Caroline was so helpful, respectful and kept us all informed. She was available when we had any questions and organised the celebrant and contacted the local hotel on our behalf to organise the reception. The service was lovely and all those attended commented on how well organised everything was. Elaine the celebrant should also be praised for her service too. Highly recommend Fosters of Burnside

February 17, 2025
Rated 5 out of 5 stars

Fantastic support and service

Would personally recommend jacki from the Motherwell branch, she’s an absolute gem and very down to earth and didn’t make the process feel too cold or robotic, and helped me with a few issues during the organisation, and after the service was done

February 13, 2025
Rated 5 out of 5 stars

Fantastic service yet again!

We’ve now used Fosters a couple of times for family funerals, and each time they are great. The team at the Edinburgh branch are always friendly, treat you with sympathy and the utmost respect. On this occasion we worked with Emma to arrange my mother’s funeral and I couldn’t fault her at all. She helped us with everything that we needed and explained all of the options available. She worked with us to plan a beautiful funeral that was delivered perfectly. I honestly couldn’t thank Emma and the Foster’s team more and would recommend them to anyone.

January 16, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look