Fosters Family Funeral Directors Reviews 1,508

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, compassion, and professionalism, highlighting how these qualities made difficult times more manageable. The service provided is frequently described as seamless, efficient, and respectful, with many appreciating the personalized approach and the ease of the overall process. People often mention the excellent customer service, noting that the staff goes above and beyond to offer support, guidance, and clear communication at every step. Reviewers also appreciate the respectful way their loved ones are cared for, and the ability to tailor arrangements to their specific needs, which contributes to a smooth and stress-free user experience.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their exceptional care, compassion, and professionalism... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the thoughtful, organized,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the compassionate,... See more

User experience

Clients share positive opinions on user experience, highlighting a seamless process from start to finish.... See more

Customer communications

Users describe positive interactions with contact. Customers consistently report that from their first... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fosters in Kilmarnock dealt with my dads funeral in 2023, then they dealt with my mums in April 2026. Fosters treat you with kindness and compassion. I dealt with both Lauren and Connie who were... See more

Rated 5 out of 5 stars

My mum and step dad unfortunately had to pre arrange my step dad’s funeral after a terminal cancer diagnosis in 2025. They used Fosters in Livingston and thats where we met the lovely Isla. From the... See more

Rated 5 out of 5 stars

Jess, and her team in your Perth branch were so supportive as we planned our Dad's final goodbye. The kindness, empathy and professionalism shown to us by Jess and her team made the most difficult, h... See more

Rated 5 out of 5 stars

From the moment of walking through the door not knowing how to arrange a funeral we were met by the lovely lynne who talked us thro everything, we were put at ease knowing my dad was in safe hands. Th... See more


Company details

  1. Funeral Director
  2. Cremation Service
  3. Funeral Home
  4. Funeral Insurance Company
  5. Non-Bank Financial Service

Written by the company

Fosters Family Funeral Directors has served the community for nearly two decades and is now an award-winning funeral director with funeral homes throughout Scotland. Above all, we pride ourselves on the quality of personal and professional service we provide to you and your loved one as you bid farewell. We know that thinking about you or a loved one’s funeral can be daunting, so we will guide and support you every step of the way.

We Charge Less So You Can Do More

Written by the company

We choose to charge less than other funeral directors so that you can do even more for your loved one when saying goodbye.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

1st class service

2nd time we have used Fosters and both times all staff we have dealt with have gone above and beyond to help and keep us well advised at all stages of funeral planning. Special thank you must go to Angela in the Stirling Branch

April 25, 2025
Rated 5 out of 5 stars

Compassionate, professional support during a difficult time

We cannot thank the team enough for their support during such a difficult time. Marie was exceptionally kind, patient, and understanding, and truly went above and beyond in every aspect. Her compassion made all the difference, nothing was too much trouble.

Jim, the funeral director, was dignified and reassuring, guiding us with calm professionalism throughout the day. His presence brought real comfort.

We would also like to thank Maurice King, our celebrant, who captured our mum perfectly with warmth and sincerity.

Everyone we dealt with was an asset to the company, the entire experience could not have gone any better. Thank you for helping us give our mum the send-off she deserved.

May 2, 2025
Rated 5 out of 5 stars

From start to finish Sarah gave us so…

From start to finish Sarah gave us so much help and support and the man who was there on the day was also so supportive. The whole processs was very professional but had the personal touch they wanted to make sure everything was right for us.

May 2, 2025
Rated 5 out of 5 stars

I/we as a family would like to thank…

I/we as a family would like to thank Fosters Funeral Directors, and in particular May Nisbet who was excellent in her desire to seemlessly present all the things that had to be done, and for their professionalism in carrying out the funeral of our daughter Lynne, and arranging the viewing of her, which gave us great comfort at a truly difficult time time,
Parlour service, and Celebrant in Norma Gray was just so good for us and can’t be faulted,
The cemetery at graveside with David was all carried out with class. Thank you all so much. Tom

April 28, 2025
Rated 5 out of 5 stars

Caring and compassionate

This was my first time organising a funeral and as my family had used them before I had no hesitation in using Fosters for my dad’s funeral. I found the staff in the Burnside branch very helpful in guiding me through what was on offer to give my dad the best send off we could.

April 24, 2025
Rated 5 out of 5 stars

The level of service and compassion…

The level of service and compassion shown was excellent from meeting Sam to the day of my husbands funeral I couldn’t have asked for a more fitting send off would definitely recommend fosters

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fosters

The staff were helpful and talked us through each stage of my Husbands funeral.
We decided to view my husband again . We were comforted by Foster’s staff preparation for the viewing and the trouble taken to make the experience as comfortable as possible.Fosters were recommended to us and we were not disappointed .Courteous and compassionate staff who have a professional approach to their role

April 22, 2025
Rated 5 out of 5 stars

Thank you to everyone at Fosters for…

Thank you to everyone at Fosters for making a very difficult day into a celebration for the life of our dearly loved husband and father. Jess helped us with every aspect of the service and her compassionate , calm and respectful manner gave us all great comfort and reassurance. No question was too small and nothing was too much trouble. The service went very smoothly and was just as we wanted.

April 15, 2025
Rated 5 out of 5 stars

Caring and thoughtful

From the moment I walked through the door Lorna made me feel at ease, she helped me every step of the way and was very thoughtful with the way she helped. Can't fault anything with fosters.

April 9, 2025
Rated 5 out of 5 stars

Angela was fantastic

Angela was fantastic. She was compassionate and patient when we were unsure of what we wanted pointing us in the right direction ( having never arranged a funeral before) cannot that her enough for her support throughout the full process.

April 7, 2025
Rated 5 out of 5 stars

Right from the start when they came to…

Right from the start when they came to our his to take my hubby away after he passed at home they were so professional talking me through everything from start to finish so much empathy to all our needs. Carole was amazing at Kilmarnock I will be forever grateful for her knowledge her care and compassion. Also to the day of funeral I was always informed what was happening Jim and his colleagues were amazing well done to you all xx

April 8, 2025

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