Product arrived within 48h, works perfectly. Came with all the parts needed to install from scratch although I only needed the filter as there was one installed previously in the kitchen. Screwe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I accidentally ordered more than what I needed (two pair of braided hoses instead of one). Got in touch with Fountain Softeners and they happily agreed to refund for half the order if I return the un... See more
Company replied
Excellent product arrived in perfect condition. My only complaint is with the delivery. The delivery man left the items outside despite us being at home all day. The boxes got wet due to rain all da... See more
Company replied
Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when. Good site, well packaged new part... See more
Company replied
Company details
- Water Softening Equipment Supplier
- Water Filter Supplier
- Water Purification Company
- Water Treatment Supplier
Written by the company
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Contact info
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, United Kingdom
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4.5
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always promp & good communication
March 13, 2026
Reply from Fountain Softeners
Thank you leaving us this feedback.
Excellent after sales service
I had a few follow up questions after I bought a Coral 15l water softener, mainly around how to take care of the discharge. The after sales service was absolutely fantastic. Every question I asked was answered swiftly and precisely, and I had quite a few questions. Top marks!
June 25, 2026
Unprompted review
Reply from Fountain Softeners
We are really pleased to hear that our after sales service has provided you with the support you needed. Thank you for taking the time to leave this feedback.
Reply from Fountain Softeners
Thank you for your feedback, we really appreciate it!
I always have my products brought right…
I always have my products brought right to my door and the blocks are more often than not in perfect condition.
May 13, 2026
Reply from Fountain Softeners
Thank you for taking the time to leave your feedback, we really appreciate it!
Good After-Sales Service
I have dealt with Fountain Softeners on-and-off over a period of eleven years, and I have always found their level of service to be very good. They are happy to give technical advice by phone or email, to supply spare parts and the service engineer that visited me went the extra mile to ensure my softener was set up just as I wanted it. I would recommend this company without reservation.
May 15, 2026
Unprompted review
Reply from Fountain Softeners
We are constantly striving to provide our customers with excellent customer service that means they return year after year, so we are really pleased to receive your feedback. Thank you!
Ive been ordering from FS for sometime…
Ive been ordering from FS for sometime and I am always happy with their speed and diligence .
May 28, 2026
Reply from Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it!
Easy to use ordering process with…
Easy to use ordering process with tracking available.
Competitive pricing.
Goods arrived, well packaged, in timely fashion.
May 22, 2026
Reply from Fountain Softeners
We are constantly striving to provide excellent customer service, so we are really pleased to hear that your experience with us was positive. Thank you for taking the time to leave this feedback.
Very helpful staff and delivery driver.
May 20, 2026
Reply from Fountain Softeners
We are pleased to hear that your have had a good experience with our company and our staff. Thank you for taking the time to leave this feedback.
Reply from Fountain Softeners
Thank you for leaving your feedback, we really do appreciate it!
Everything went how it should.
Everything went how it should.
Easy to find and order what I required
Delivered when you said it would be
Thank you
May 18, 2026
Reply from Fountain Softeners
We are constantly striving to provide excellent customer service so we are very grateful to receive your feedback. Thank you.
Reply from Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it.
Block salt ordered for my softener
I ordered block salt for my softener, and found some of the bags delivered in cardboard boxes were torn.
May 6, 2026
Reply from Fountain Softeners
Thank you for taking the time to leave this feedback. We are sorry to hear that some of the cardboard boxes have been torn in transit by the courier, but we trust that the salt was undamaged. If you have any continuing issues, please contact us directly.
Reply from Fountain Softeners
Thank you for taking the time to provide this feedback, we really do appreciate hearing about your experience with us.
Great product
Great product, great service, reasonably priced.
Delivered on schedule.
Thank you.
April 29, 2026
Reply from Fountain Softeners
We are always looking to provide our customers with excellent customer service, so we are really pleased to receive your feedback. Thank you!
Reliable company
Great advice on the phone about replacing my current unit. Friendly installation engineer and a reasonable price.
April 27, 2026
Unprompted review
Reply from Fountain Softeners
Thank you for taking the time to leave this feedback, we are glad to hear that the installation went well.
Won't buy from nor get near they again
Won't buy from nor get near they again. Ordered a new softener on 22-Mar as replacement for an old one bought from them. Web site stated despatch within a few days. A week gone by and no delivery nor status update. Chased on web chat 3 times for delivery status update. Each time was promised an email update will follow but none ever received. Rang on 7-Apr to cancel order and was promised an email confirmation that never received. Rang again on 14-Apr to chase up on credit card refund. This time finally received an email confirming order cancelled and refund should be received by end of the week. Nothing appeared on credit card account and had to chase again today 23-Apr.
April 23, 2026
Unprompted review
Reply from Fountain Softeners
We are really sorry to hear that your experience with our company has not been positive. Whilst we always aim to get customer's orders to them within 3-5 working days, this is not always possible. Some of our water softeners are made to order by our suppliers, so we are reliant on them producing the softeners in a timely manner.
In relation to your refund, we apologise for the time this took to action, however we understand from our accounts team that this has now been resolved.
Excellent service from purchase to…
Excellent service from purchase to receipt of softener.
April 10, 2026
Reply from Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it.
Reply from Fountain Softeners
We are pleased to hear that you received excellent service from us, thank you for leaving the feedback.
Reply from Fountain Softeners
Thank you for taking the time to provide this feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.