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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness and responsiveness. Many people appreciate the quick response times and the team's willingness to go above and beyond to provide clear and effective solutions. The website and user experience are frequently described as modern, clean, and easy to customize, with smooth functionality and a wide range of features. Some people were dissatisfied with the support, mentioning slow response times and a perceived lack of ownership in resolving issues caused by the company's own system.

What people talk about most

Customer service

Customers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Staff

Clients share overwhelmingly positive opinions on staff, consistently highlighting their professionalism,... See more

Response time

Consumers find response times to be overwhelmingly positive. Many reviewers highlight the quick and precise... See more

Website

People report positive experiences with website themes, praising their modern, clean, and customizable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the tools and themes are easy to... See more

Based on these reviews

Rated 5 out of 5 stars

These guys are the real deal! Not only is the Theme itself super slick, modern, clean, fast and very very compatible with everything else Shopify, but the support is literally second to none! Respon... See more

Rated 5 out of 5 stars

Foxecom has been outstanding to work with. Their team is always available, incredibly helpful, and consistently goes above and beyond whenever we need assistance. From theme setup to support with thei... See more

Rated 5 out of 5 stars

We recently switched to the HYPER theme by Foxecom, and it completely transformed our store! The design is modern, attractive, and packed with unique features. Their customer care is outstanding – sup... See more

Rated 5 out of 5 stars

I’ve been using both Zest and Sleek for over a year, and their support is really good. They respond quickly – often within minutes – and almost always resolve issues the same day. They’ve helped... See more


Company details

  1. e-Commerce Solution Provider
  2. Business Development Service
  3. e-Commerce Service
  4. Software Company

Written by the company

FoxEcom develops robust and flexible front-end solutions for growing SMBs. Impact sales, costs, and profit all at once. We empower 8,000+ businesses with well-fit offerings and exceptional customer support. _____________________________________________ Foxify: #1 conversion-focused & smart Shopify page builder for growing SMBs. It delivers everything you need for a rich design, strong performance, optimized storefront experience, and boosted revenue. _____________________________________________ Zest: effective & flexible M-focused Shopify theme to create incredible shopping experiences that convert. Best for high-volume brands with the edge on storytelling. _____________________________________________ Minimog: next-gen Shopify theme to set up and launch your store in just a few days. Perfect for new brands who look for an affordable and impactful front-end tool. _____________________________________________ FoxKit: all-in-one upsells & conversion-boosting Shopify app that will take your sales & AOV to the next level. _____________________________________________ Join us to craft the future of outstanding shopping experiences for optimal conversion rates and brand growth!


Contact info

4.9

Excellent

TrustScore 5 out of 5

415 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing theme and super responsive support!

Very helpful team – they respond quickly and go above and beyond to assist. The theme looks beautiful, is easy to customize, and performs smoothly. I had a couple of questions during setup, and their support was lightning-fast and super clear. Highly recommend!

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

love the Sleek theme

Absolutely love the Sleek Shopify theme! It’s clean, modern, and super easy to customize — exactly what I was looking for to elevate my brand’s online presence. What truly made the experience even better was Charles from the support team. He went above and beyond to help me with every question I had, and made the setup process feel effortless. His guidance was fast, friendly, and incredibly knowledgeable. 10/10 experience — both the theme and the support are top tier.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

The support I received was fast

The support I received was fast, clear and super helpful.
They quickly understood the issue I was facing and provided exactly what I needed to move forward with the project.
Really appreciated the responsiveness and clarity — makes a big difference when working under tight timelines.

Thanks again!

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

We had some initial issues after…

We had some initial issues after installing the app, but Charles from the support team resolved everything incredibly fast. Excellent customer service — responsive, helpful, and genuinely cares about making sure the app works smoothly. Highly recommend!

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

I've been using FoxEcom for about 5…

I've been using FoxEcom for about 5 years now, and I can confidently say their service is top-notch. The customer support team is incredibly helpful and patient, always guiding me through any issues or questions I have.

Their themes are beautifully designed, highly customizable, and they’re constantly updating them — which is essential for maintaining the speed and performance of your website. I especially appreciate how FoxKit offers a wide range of layouts and built-in add-ons that help boost conversions and encourage customers to spend more time (and money!) on your site.

If you're looking for a theme provider that truly understands e-commerce and prioritizes both aesthetics and performance, FoxEcom is the way to go.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Multi featured theme!

Great theme and quick and responsive service when you need it! Brian helped to customise some items and solved my problem straight away! With so many themes to choose from, we got one that had all the features we need for an online beauty platform. Would definitely recommend this theme Sleek Glossy!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

These guys are the real deal

These guys are the real deal!
Not only is the Theme itself super slick, modern, clean, fast and very very compatible with everything else Shopify, but the support is literally second to none! Responses within minutes around the clock and quick, efficient, professional solutions and responses. Couldn't recommend more highly! You wont regret it!

June 11, 2025
Unprompted review

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