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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness and responsiveness. Many people appreciate the quick response times and the team's willingness to go above and beyond to provide clear and effective solutions. The website and user experience are frequently described as modern, clean, and easy to customize, with smooth functionality and a wide range of features. Some people were dissatisfied with the support, mentioning slow response times and a perceived lack of ownership in resolving issues caused by the company's own system.

What people talk about most

Customer service

Customers consistently report highly positive experiences with customer service. Many reviewers praise the... See more

Staff

Clients share overwhelmingly positive opinions on staff, consistently highlighting their professionalism,... See more

Response time

Consumers find response times to be overwhelmingly positive. Many reviewers highlight the quick and precise... See more

Website

People report positive experiences with website themes, praising their modern, clean, and customizable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the tools and themes are easy to... See more

Based on these reviews

Rated 5 out of 5 stars

These guys are the real deal! Not only is the Theme itself super slick, modern, clean, fast and very very compatible with everything else Shopify, but the support is literally second to none! Respon... See more

Rated 5 out of 5 stars

Foxecom has been outstanding to work with. Their team is always available, incredibly helpful, and consistently goes above and beyond whenever we need assistance. From theme setup to support with thei... See more

Rated 5 out of 5 stars

We recently switched to the HYPER theme by Foxecom, and it completely transformed our store! The design is modern, attractive, and packed with unique features. Their customer care is outstanding – sup... See more

Rated 5 out of 5 stars

I’ve been using both Zest and Sleek for over a year, and their support is really good. They respond quickly – often within minutes – and almost always resolve issues the same day. They’ve helped... See more


Company details

  1. e-Commerce Solution Provider
  2. Business Development Service
  3. e-Commerce Service
  4. Software Company

Written by the company

FoxEcom develops robust and flexible front-end solutions for growing SMBs. Impact sales, costs, and profit all at once. We empower 8,000+ businesses with well-fit offerings and exceptional customer support. _____________________________________________ Foxify: #1 conversion-focused & smart Shopify page builder for growing SMBs. It delivers everything you need for a rich design, strong performance, optimized storefront experience, and boosted revenue. _____________________________________________ Zest: effective & flexible M-focused Shopify theme to create incredible shopping experiences that convert. Best for high-volume brands with the edge on storytelling. _____________________________________________ Minimog: next-gen Shopify theme to set up and launch your store in just a few days. Perfect for new brands who look for an affordable and impactful front-end tool. _____________________________________________ FoxKit: all-in-one upsells & conversion-boosting Shopify app that will take your sales & AOV to the next level. _____________________________________________ Join us to craft the future of outstanding shopping experiences for optimal conversion rates and brand growth!


Contact info

4.9

Excellent

TrustScore 5 out of 5

415 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great service

Great service. They have everything built for merchants and as well they provide an excelent customer sevice. For us starting working with them was the best decision.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Trial Theme Support Experience

I am trialling a theme from this company, and had an issue with getting the mega menu to work. Support answered my query quickly and helped me get my mega menu up and running. Thank you for your great support, Linh. I will be strongly considering installing this template.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great theme and outstanding support!

I bought the Minimog theme for my Shopify store Sypialnia237 and I absolutely love it! I needed some help setting it up, and the support team was truly amazing. They responded promptly, were very helpful, and made everything smooth. Perfect experience overall!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

powerful little page designer

I love this page designer app and tech support is fantastic! When I need help with something, there's always someone there and we get it sorted quickly. I've used several home page design apps in the past for my Shopify and Big Commerce stores and this one is by far the best!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Customizing a background

I reached out them about customizing a background image with the Sleek theme.
They immediately understood my request and gave me the best answer!
I really appreciate their clear communication :)
thank you so much!

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Best Page Builder Solution For Shopify

Support is super crazy fast and helps you with all kind of things. Also if something is not working how it should (which was 1 special element) their development team looks into it and fixes it super fast.
Also handling in the page builder is super smooth and you have so much super cool templates/sections you can choose from. ABSOLUT RECOMMEND!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Indecible Customer Service as Usual…

Linh (as all of these cats are) was incredibly fast, helpful and knowledgable. They constantly go above and beyond helping me with anything and everything I can throw at them. Zest is the best theme out there, look no further. Thank you Linh, saved the day.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great theme and great support

I'm using the Hyper theme for the first time and I absolutely love it!
It’s full of powerful features and customization options.
Also, the support team has been fantastic, special thanks to Andrew for his quick and helpful guidance.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Buy no matter what

Buy their Shopify themes, not because they are perfect, but because the support team is the best here, I have had trouble with other support teams, and other Shopify themes, but for FoxEcom, even when the themes have a problem(almost never happens), when you let the support know, it is solved within few hours to a day, they have not let me down yet, and I bought their themes for over 5 years now, and will continue! And for the devs, thank you for creating such simple backend so it's easy to navigate!! FoxEcom, I love your Shopify themes, their thoughtful premade designs too, and as you can see I love you support team too! you have my full support and I hope I have yours!!!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Excellent company to deal with. Superior support and responsiveness. Andrew, specifically, was very helpful and was able to resolve my issue quickly. I highly recommend.

August 21, 2025
Unprompted review

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