foxsmart.eu Reviews 

Ordered their "Findy" device back in July 2021. After 4 weeks I enquired where it was, and was told I would receive it "end of September". By november it had still not arrived. I complained again, this time I was told "mid December". By **march** I had still not received the Findy, complained again, and got told "end of April!"

COVID/component shortages are blamed each time. The Panasonic battery story seems to be the latest line.

I've now grown fed up of waiting, and requested the "immediate and full refund" that each email from them has promised: as soon as you do that though, all you get is radio silence.

By giving them so long to surmount the alleged component shortages I've robbed myself of the ability to take any recovery action via Paypal, and I'm not sure what other recourse there is against a Swiss company from the UK. Save yourself the aggro, don't give them any money!

Update: turns out you have 180 days to raise a dispute with Paypal. Once I'd done so, the refund was quickly processed.

Ordered this at the beginning of November 2021. After querying my order before Christmas I was informed they were waiting for parts and it would arrive end of January. End of January and no updates or correspondence from them at all and when I enquired what was going on I was informed I would have to wait until the end of March because of a shortage from Panasonic due to a device battery from them still not being delivered.
They will not contact you unless you contact them. A refund has been given but they should not advertise a product which is undeliverable. Are they there for free money loans without interest?
AVOID this company at all costs.

Dreadful! ordered 5 months ago item it never arrived and now ignored when asking for refund - I think its a scam website!

UPDATE: heard back from them today to say that I should not expect it earlier than February. I’ve asked them to update their website to indicate the item is out of stock or back ordered because they are just lying to people.

This company’s is absolutely abhorrent. I purchased their “Findy” in June 2021. The website clearly did not list the item as out of stock or delayed; and continues to list it as so on their website at present day. Their website does not warn you of any delays in shipment. You know when they tell you there is going to be a delay? On your purchase confirmation, after you’ve given them your money. I contacted them in August and received a reply of “The main component, the Bluetooth chip is now already 5 weeks overdue. The reason for this delay are the global raw material shortages in the chip industry.
Our current assumption is that we will be able to deliver pending orders in the beginning or mid September.
If you are not prepared to wait that long please let me know and I will process a refund.” September rolled past and nothing came. I contacted again in October, their website, still showing that the item was in stock and still no mention of a delay on their website, again I got “ You may have heard about the global shortages of electronic components especially in the field of Microcontrollers.
Our current estimation, and it’s a qualified one, is, that we shall be able to dispatch your order by mid December.
If that is too long for you to wait please just notify me and I will immediately refund your money.” I asked the representative what was meant by a “qualified” estimation and why the website continued to show it was in stock but did not receive a reply. It is now a little more than mid-December and still nothing. Who wants to bet that another inquiry about my order would garner another inexcusable response of “if you can’t wait, I will issue you a refund”? How about you send me the item I purchased? How about you actually tell people before you take their money that you are experiencing a half a year delay, and likely to be longer than that? How about you stop lying to people that the item is in stock and list your product as back-ordered? This is an unethical company. People would be better off taking their money and wiping their behind with it than giving this company a single coin.

It took a while to receive maybe be due to the ongoing pandemic. I bought this device for my grandma so, I was expecting a very straightforward app. Findy has delivered it.

I ordered the Findy in March and received it in May. The company has apologized for the long delivery lead time with a 10% discount and I accepted that. The Findy turns out to be a useful gadget. I'm visually impaired, so I value the large icons on the App. Connection range is more than sufficient and the buzzer on the Findy is loud enough to be heard even if at the other end of my apartement.

I ordered mine in January 2020. I got an email about a month ago saying my order has been fulfilled. I still havent recieved it yet. Over a year after paying for it. Total scam

I ordered an item in the end of October (year 2020). They promised 6 weeks delivery, which would be start of December. Nothing arrived. I wrote them an email 16/12, then 3/1 (year 2021). No answer whatsoever. The problem was, I was responding to the email, as was advised in the email body, but apparently they don't read that mailbox. Writing a fresh email to the address mentioned in the order confirmation started the conversation.

The delay was explained during the communication, and a new delivery date was suggested. When that one passed, I wrote to them again and got a new date. This was repeated a couple of times - in short, it was a R&D issue to fix something in the wireless communication. Finally, the goods arrived in the middle of May.