Foxy Casino Reviews 388

Signed up as a new customer, the offer stated deposit 10 and receive a £30 welcome bonus, I deposited and played off my £ 10 and didn't receive the offer, contacted them through online chat for them to state there was no such offer available even tho I took a screen shot, as well as copied and pasted the offer all along with all terms n conditions etc. After a lengthy
discussion and debate I then requested they remove all my personal and banking details but they refused to do so. Wish I read the reviews here before signing up as all the reviews speak for them selfs about foxy games. PLEASE DONT WASTE YOUR TIME WITH FOXY GAMES AND CERTAINLY DO NOT TRUST THEM WITH YOUR PERSONAL INFORMATION AND BANKING DETAILS

Wish I had read these before depositing because all the 1 stars are not wrong.

Deposit £10 + Get £30 You won't even come close to their 20x wagering.

Safe to say another shocking site ticked off the list not to use ever again!

I joined with a welcome offer, deposited and spent £10! Yeah not a lot but think I won about 40p after having. Go o quite a few game! No bonus rounds coming up on any games, only one that game up was on fishin frenzy which is one of my favs! Always get at LEAST £5 on the scatter round spins! On this site I got the scatter and won 15p!!! Really! 100 free spins, won £3! Like gala bingo and spins and go on quite a few other sites, but to be fair after initial experience with this site, I defiantly won’t be rushing to deposit any more of my money!

Rubbish payouts if you get them at all. I play the same slot on Heart bingo I won 130 in 2 days and that says it all

Do not play games play on this site just get robbed

The slots on this site remember your win/loss ratio to ensure they always take money off you, avoid

They don't pay out promotions properly, and the customer service is badly lacking. Not a great deal of point entering any of the "promos" as they cant get it together and you will end up out of pocket.

Went on the site deposited and won £10 I know it’s not a lot met all wagering withdrew the £10 received email saying withdrawal pending approval never received it went on live chat to be told I was talking rubbish basically even though I sent them a copy of the email and my bank statement proving I had deposited to be told nothing was showing in my account and wouldn’t receive my money STAY AWAY From This site shocking site shocking customer service totally disgusting

Essentially the same as gala, presumably the same outfit behind it. Decent choice of slots but customer service is quite literally non existent. I've tried to contact them several times and not once have I received a response

In summary, a good platform to play on but zero customer service.

Initially I was hesitant to sign up because of some of the reviews on here, but I've come to realise all you have to do is read & follow the t&c's and everything will run smoothly.

Joined because of the £30 welcome bonus. Everything went flawlessly. Even won £120 with my initial £10 (on the Conan spin game if anyone was wondering) which was withdrawn and paid into my account within hours, even though it states it may take 3-5 working days. Have nothing bad to say about the experience. I'll definitely keep playing.

I was intriduced to them by ladbrokes..but they are fullofshit their promotions are fake..they give you free spins and you cant access them..very dissapointing..ive spoken to them on live chat..and im told they have technical fault..and its being investigated..but days later..have not herd from them...dont waste your money on this site.

Deposited 10 and got the bonus with 30 wagering , I was really lucky to win almost 200 then I had to wager and finally managed to have 90 cash then I did withdraw and was paid after a few hours. I would recommend !

Foxy casino offers lots of enticing promotions to get you to spend, which is nice if you enjoy playing the games and would like a little more bang for your buck. They don’t all have ridiculous qualifications like some casinos which require you to wager your winnings 50x.

HOWEVER please be prepared for frustration when things go wrong. When you speak to live chat they’ll claim they have no details of the promotion and ask if you took a screenshot of the details or to forward the email you received. Who does this you ask? Me, after experiencing this issue with foxy and other casinos in their group.

Recent email is “log in to get 10 free spins, deposit and wager £10 to get another 50 spins”. I did both, no spins. 15 minutes on live chat, had to send them the original email, woke up the next morning to “congratulations! 10 free spins added to your account”. That’s great but what about the other 50? Back to live chat to waste another 15 minutes. Voicing frustration will result in a request to “extend your patience”.

Fun offers and easy to use site but keep evidence of any offer you participate in until the free spins or winnings are safely in your account, and prepare for a frustrating time if you have an issue. The games are fun but trying to persuade live chat that there is a muck up at their end and the amount of time wasted doing so sucks some of the fun out.

BEWARE opened an account made a deposit of £20 and my account got suspended before I could make a spin,done the live chat and it was another department that deals with this and they would email me within 24 hours they did and wanted a picture of my driving licence which I sent just got another email saying they need a utility bill with my address on, they have photo id with my address on and my bank details ive never been on such a pathetic site you can open a bank account with a driving licence what does this site think they are the brinks matt JOKE

I thought this was a brilliant site but as of now it isn't they have closed my account down cause I have a medical condition which I think is disgusting as who doesn't have a medical condition these days I would not recommend this site to anyone as I think it is unreasonable and not trustworthy

BE VERY CAREFUL! Made an account, deposited £20, not £10 as required for £30 bonus. Spent 10 and qualified so I claimed. Back to games and in a short time was at £180, ish. Then try to play jackpot games. They show my balance as 0.02p.
Customer Service say that when the bonus is paid, the bonus then spends before any money deposited AFTER it's paid...so they claim anything you won was won with the bonus. IT DOES NOT STATE that even if you have real money in the pot already, the bonus will still play first...so your winnings, they say, are still "restricted" and subject to the £600 wager requirements. Pointed this out to them but they will not lift the restriction so I am limited to slots rather than the potentially lucrative jackpot games. They have ASSUMED that if I have a bonus, I don't want to use real money first....but it never states that the bonus plays first when a real deposit was already there in any of the T's & C's. So right now, they have restricted usage and ownership of winnings I have (close to £200) until I satisfy the hefty wagering requirements. Foxy....I understand you safeguarding your £30 sums, but since you don't state in any of the small print that a bonus received AFTER a real deposit will still spend first, I believe that's at best misleading and at worst downright illegal. Just be aware guys. And if anyone legal out there has any input on this, I'd be interested to hear it.

Hate giving even 1 review. Stay clear and jackpot games bullsh** because I won 10 thousand and the excuses was unbelievable. Avoid pointless depositing money your not gona win !!!!!
ALSO they didn’t pay jackpot winnings out and still never added it back to the game what a laugh that’s how they make the money

Stop sending unsolicited spam texts to my mobile Foxy Casino! I have not signed up to or been a member of any gambling site. How did you get my personal details? Remove me from any list you have as you DO NOT HAVE PERMISSION TO CONTACT ME!

UPDATE
Your reply is not helpful Foxy Casino! As to your instructions I searched your website for the Customer Service Number you claim is there. THERE IS NO CUSTOMER SERVICE TELEPHONE NUMBER ON YOUR WEBSITE. There is a button which asks me to contact customer service, which then asks me to log in to ‘my account‘. As I have already stated, I do not and have never had an account, nor am I willing to open one now! Here is a suggestion for you Foxy Casino, you have obtained my telephone number somehow, so you can sort this out. I will be posting updates until this matter is resolved to my satisfaction.

UPDATE
Thank you for your reply. I have just called the number you supplied. I am hopeful that the matter can be resolved, but I will wait a few days to see if the texts stop completely.

DO NOT USE this site. Took over £100 off me. Just disappeared from my account. Contacted the awful customer service. Basically called me a liar. Its a scam. STAY AWAY!
UPDATE
Contacted the customer service again as advised in the reply. And surprise surprise very unhelpful.
Still the same nonsense.
DO NOT USE THIS AWFUL CONNING SITE