Terrible communication
Ordered game artwork and a box it was designed to fit.
The artwork arrived but was the US version rather than the EU version I ordered and the box was missing.
I contacted the seller and waited a few days with no response so I raised a dispute through PayPal.
After the dispute was opened a second package arrived containing the correct artwork but still no box. A note was included stating the box was out of stock and a refund had been issued for it.
I contacted the seller again explaining that the artwork is not usable without the correct box, but received no response.
After around two weeks PayPal issued a full refund as the seller did not respond to the claim.
This situation could have been avoided if the seller had communicated that the box was out of stock before dispatching the order as I would have just cancelled it.
TLDR: The lack of communication led to unnecessary delays and returns.
The print was great quality but service is terrible.








