Benoit was incredibly helpful and professional throughout the whole process. He moved quickly to help us secure the property, which was essential as we needed somewhere to move into within two wee... See more
Company replied
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L’ Agence de ROYAN–très bonne agence. Bon rapport qualité prix. M’a trouvé des locataires pour mon studio rapidement. La gestion de mon bien est transparente et efficace. Royan agency – very goo... See more
Company replied
Big company with bored employees who do the bare minimum to provide any customer service. Their latest trick has been to change the car park barrier so the old télécommandes don't work and they have... See more
Company replied
Foncia nous a été d'une aide précieuse pour trouver l'appartement idéal pour moi et ma famille, et ce, de la visite à la signature du contrat. Un excellent service client. Foncia was extremely help... See more
Company replied
Company details
- Real Estate Agency
- Apartment Rental Agency
- Asset Manager Service
- Estate Appraiser
- Homeowners' Association
- Property Management Company
Written by the company
Foncia est leader européen des services immobiliers résidentiels. N°1 en France de la gestion de copropriétés, de la gestion locative et de la location de biens et un des leaders du property management, Foncia est également n°1 en Allemagne, n°1 en Belgique et n°2 en Suisse. Foncia accompagne au quotidien plus de 3 millions de clients à chaque étape de leur vie. Dès le premier choix de location ou d’achat d’un bien immobilier, pour y vivre, se constituer un patrimoine, ou compléter ses revenus, Foncia gère ainsi à la fois le projet de vie du bien et de son propriétaire de bout en bout.
Contact info
France
- fr.foncia.com
4.1
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Foncia
We’re sorry that you found the survey unhelpful. Our goal is to gather valuable feedback to improve our services.
They understand this old English…
They understand this old English client...Well I think they do.
March 3, 2025
Reply from Foncia
Thank you for your feedback! We truly appreciate our English-speaking clients and always strive to provide the best possible service. We do our best to understand and assist all our clients, and we’re glad to hear you feel well taken care of.
Reply from Foncia
Thank you very much for your positive review! We are delighted to know that you enjoyed your experience with our agency.
Document à disposition sans dérangement…
Document à disposition sans dérangement récupération facile et rapide du document
February 2, 2025
Reply from Foncia
Merci beaucoup pour votre avis positif. Nous sommes ravis de savoir que vous êtes satisfait de nos services.
interlocutrice attentive et efficace.
February 1, 2025
Reply from Foncia
Merci beaucoup pour votre avis positif. Nous sommes ravis de savoir que vous avez apprécié nos services.
Reply from Foncia
Thank you so much for your positive feedback! We’re delighted to hear that you appreciated the responsiveness and support from our team.
If needed, feel free to use the "Make a request" feature available in your MyFoncia customer portal. This will allow you to track and keep a record of all your requests easily.
We remain at your disposal for any further questions.
Have a great day,
The Foncia Team
Impossible to get a response from Foncia and only one general meeting in the past three years!
Foncia assumed responsibility for the "management" of the building in which I own an apartment, succeeding Citya. However, with the exception of collecting the charges, no action has been taken since then. They have only conducted one general meeting in the past three years, fail to respond to emails or phone calls, and don't even respect the formal notice deadlines following receipt of a registered letters.
January 8, 2025
Unprompted review
Reply from Foncia
Nous avons bien pris connaissance de vos préoccupations et regrettons les difficultés que vous avez rencontrées.
Soyez assurée que nous prenons votre retour très au sérieux.
Afin d’apporter une réponse adaptée, nous allons nous rapprocher de votre agence pour faire un point sur la situation et identifier les mesures à prendre afin que nous puissions les traiter dans les meilleurs délais.
Nous vous remercions de votre patience.
"We have taken note of your concerns and regret the difficulties you have encountered, we take your feedback very seriously.
In order to provide a suitable response, we will contact your agency to take stock of the situation and identify the measures to be taken so that we can deal with them as quickly as possible.
We thank you for your patience."
impossible a joindre un interlocuteur…
impossible a joindre un interlocuteur par telephone pour discuter du bien a louer
December 30, 2024
Reply from Foncia
Bonjour,
Nous sommes désolé d'apprendre cela mais nous vous conseillons de passer par la phase de création d'un dossier locataire dès lors que vous êtes sur une annonce qui correspond à vos critères. En fonction de l'avancée de ce dernier, une personne prendra contact avec vous pour finaliser ce dernier et vous apportez toutes les réponses attendues ou souhaitées.
We had an extremely disappointing…
We had an extremely disappointing experience with Foncia. We rented a property from January to July of this year (2024). While communication during the rental period was reasonably acceptable, the situation deteriorated significantly after our contract ended.
Despite being owed over €1500, we have spent the past six months attempting to resolve this matter through numerous calls and emails—many of which went unanswered. On the rare occasions we managed to get in touch, we were forced to explain the situation repeatedly, as new account managers were frequently assigned and appeared to have no knowledge of our case.
As international students living in Paris, we are deeply disheartened by Foncia’s handling of this issue. Their approach has been highly unprofessional, leaving us with no resolution to date. Based on our experience, we would never recommend this agency to others.
December 29, 2024
Unprompted review
Simple et efficace
December 4, 2024
Reply from Foncia
Bonjour,
Merci de votre commentaire et vos encouragements.
easiest way way to communicate
I experienced some difficulties in using the new methods of payments and I received prompt response and assistance from foncia's online representative.
After explaining that I was in good faith and made some attempts to pay with previous methods, they reversed the mise en dimore fees.
Very good organization.
November 16, 2024
Reply from Foncia
Bonjour,
Thanks you for your comment 😊. We are happy to see that our assistance and organization are very good.
Have a nice day,
Steve, customer service Foncia.
Everything went fine
I was guided to acquire an apartment which I was looking for in a very efficient and time saving way thanks to the availability of the representative of the agency
October 30, 2024
Reply from Foncia
Goodafternoon,
Thanks you for your comment and i'm happy to see your satisfaction to our team 😊.
Have a nice day,
Steve, customer service Foncia.
I recommend!
They are very fast and communicative during the whole process. Very good and professional.
August 1, 2024
Reply from Foncia
Hello,
Thank you for your recommendation! We're delighted to hear that you found our team fast, communicative, and professional throughout the process. Your positive feedback motivates us to continue providing excellent service.
Please don't hesitate to reach out if you need anything in the future.
Have a nice day,
Steve, customer service Foncia.
Bad phone service, bad platform service
Foncia provide so bad service in Bourg-La-Reine.
For location, I have called multiple numbers (their collegues give all the wrong number of the agency) to finally get the right agency, and to finally find out the offer is not available any more. They don't update the offer on their website.
For the buying, call the indicated number, rarely available. Offer display on their web, but not available for the viewing.
I have the feeling that I am dealing with the french administration, not a business agency.
July 25, 2024
Unprompted review
Reply from Foncia
Goodafternoon,
I'm sorry that our team did not meet your expectations.
To forward your feedback to the agency's management and ensure that this does not happen again, I need you to respond to the information request sent by Trustpilot. This will help us better identify you and address your concerns appropriately.
Have a great evening,
Steve, customer service Foncia.
Reply from Foncia
Bonjour,
Merci pour votre retour positif ✨🤩 !
Content de savoir que notre équipe a été à la hauteur de vos attentes.
Bonne journée,
Steve, service client Foncia.
Company was rude and did not provide…
Company was rude and did not provide customer service. Expected us to work around their schedule - we had booked in advance, including the fact that we were driving all day to get there only to have them say we needed to cater to them. Property did not present as advertised. Blood on mattress, and actually all the mattresses were soiled; pillows and linens were not cleaned and pillow literally had the stuffing falling out; hair in fridge; dishes needed to be cleaned prior to use; floors not cleaned; patio table and deck dirty; etc etc. We tried to resolve by requesting new linens and a room clean, however, company refused and were dismissive, totally rude. What a disappointment after travelling so far. I would never ever recommend this company, nor any company who associates with it.
May 30, 2024
Unprompted review
Reply from Foncia
Good afternoon,
I'm sorry to hear about your disappointment. Your feedback is taken seriously, and we are committed to addressing the issues to prevent recurrence. Unfortunately, without being able to identify you, I am unable to escalate your feedback to the agency's management. I have initiated a request for additional information via Trustpilot so that you can provide your details for identification purposes. Please accept our apologies once again.
Have a great day,
Steve, service client Foncia.
Big company with bored employees who do…
Big company with bored employees who do the bare minimum to provide any customer service.
Their latest trick has been to change the car park barrier so the old télécommandes don't work and they have no new ones.
Good company for regularly putting out demands for funds though.
June 30, 2024
Unprompted review
Reply from Foncia
Good afternoon,
I am sorry to hear that you are not satisfied with our service and I understand your frustration regarding the delay in replacing your remote control.
Unfortunately, as I am unable to identify you, I cannot forward your feedback to the agency's management. I have submitted a request for additional information through Trustpilot, so please provide your contact details so that we can reach out to you.
Additionally, I invite you to use the "Make a Request" feature in your MyFoncia Client Space for all your inquiries (unless this has already been done). This will allow you to keep a record of your requests and track their progress.
Have a great day,
Steve, Foncia Customer Service
Reply from Foncia
Hello Steve,
Thank you for your positive feedback! We're delighted to hear that our service was efficient and kept you informed throughout your experience. Your satisfaction is our priority, and we're committed to providing high-quality service consistently. Please feel free to reach out if you have any further questions or needs.
Have a nice day,
Steve, service client Foncia.
Obnoxious rental personnel Dylan
Tried to rent an apartment with Foncia. Dylan Vinissac, the rental person, was unpleasant and, actually, obnoxious as he decided that as well as a complete up to date dossier of pay slips, tax returns, work contract etc that salary certificates were needed. Clearly, he just wanted to use the tiny bit of power he felt he had to block my dossier for whatever reason. We rented a lovely flat through another agency but wanted to complain to Mr Vinissac's manager as he was so unpleasant...Foncia actually, Foncia lost a year of rental commissions because this individual arbitrarily decided my complete dossier needed something not originally asked for.
October 1, 2023
Unprompted review
Thieves
I sold my apartment in Dec 2023 after having a nightmare with Foncia for the three years I owned it. 4th of March, I had an email from Foncia to tell me that I am due a refund of approx €235. I heard nothing from them and after numerous emails, even to the estate agent that sold the apartment, we eventually heard from Foncia. Their response was that they couldn't give us the reimbursement because they didn't have sufficient funds. They explained that due to people not paying their co-ownership bill, they did not have the funds to give me my reimbursement. I'm appalled by their attitude as a very large company and I'm looking into where I go from here. The money they owe me is my money, not Foncia's. My advice: do not buy any apartments in France under the management of Foncia. I learned the hard way.
March 4, 2024
Unprompted review
Reply from Foncia
Hello Angela,
we are sorry to hear about the difficulties you faced with Foncia. Your satisfaction is important to us as a Real Estate Agency and we regret that your experience did not meet your expectations.
Please note that when we are able to identify the client, we will forward the notice to the agency management so that they can contact you in turn.
Unfortunately, I will not be able to do what is necessary at my level because you have not responded to the request for additional information sent from Trustpilot which is valid for 3 days.
Have a nice day,
Steve, Foncia customer service.
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