Relatively small first purchase from Frabco - very pleased with experience. Site easy to use and good selection of items. Found site with a search on Google for an item. Choose free delivery - faster... See more
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I was delighted that a 'phone call to check dimensions of my planned purchase of an air fryer received a quick and fulsome response and I placed my order immediately. Despite selecting free delivery... See more
Quick delivery on my orders. Only problem was product had (slightly) leaked but that wasnt the sellers fault as id had the same issue with AU themselves and it was a manufacturers fault with the lid... See more
Excellent company to deal with. Came across Frabco when I was looking for ginger bead kit for my daughters birthday. Was able to get some very useful things for the celebration: customer service was... See more
Company replied
Company details
Written by the company
Frabco Direct online shopping for home and garden, gifts and seasonal. We offer next day delivery to the UK and pride ourselves on the very best customer service
Contact info
1D, Deer Park Farm Industrial Estate, SO50 7DZ, Eastleigh, United Kingdom
- 0333 40 40 272
- admin@frabco.com
- frabco.com
Excelent service
October 24, 2021
Very good service and excellent delivery
October 21, 2021
Very good experience!
October 14, 2021
The order was supposed to have a…
The order was supposed to have a discount on postage and instead I paid postage and vat was added on top of the whole order made everything so much more expensive than anywhere else
October 7, 2021
Reply from Frabco
Thanks for your review. We do offer FREE (standard) shipping on orders over £20 apart from Scotland and Northern Ireland which have a small handling fee.
We also do offer, and optional Next Day Guaranteed service via DHL. After checking your order, I can see you actually selected the Next Day Express shipping option!
Please understand that VAT is a tax that we are obliged to collect on behalf of the UK government and we have no control over it. The prices shown on our website include VAT and no additional tax is added at the end.
VAT is shon on your invoice as included in your total price.
Please feel free to contact our UK Based customer support team on 0333 40 40 272 if there is anything we can help you understand about your invoice
Would have given no stars if possible
Would have given no stars if possible
Ordered a set of lights to take to Spain, extra baggage booked and paid for, advertised as 1 to 2 day delivery, email on day four to say unable to get from wholesale therefore order cancelled. No time to order from elsewhere and as yet no refund, very disappointing.
September 29, 2021
Reply from Frabco
Dear Jayne.
Please accept my apologies for the inconvenience caused. Although we try very hard to ensure each and every order is fulfilled and completed, sometimes we find items are out of stock / stock is not available in our warehouse. We make every effort to ensure all items have the correct availability showing on our website and stock information is accurate to the best of our ability. On this occasion, we let you down and for that we are truly sorry. Please be assured that Frabco takes all feedback seriously and this helps us to improve our service to our customers.
Once again, sorry for the inconvenience this caused you.
Couldn't fault the purchasing process…
Couldn't fault the purchasing process or the ease of it. Delivery was very quick, especially considering I selected the slowest method. Order updates were provided continuously throughout up until delivery too which is always reassuring. I'll definitely purchase from there again.
September 21, 2021
Good choice and quick service
September 19, 2021
Item arrived on time
Item arrived on time, as described, well packaged and in perfect condition.
September 12, 2021
Unfortunately was delivered to the…
Unfortunately was delivered to the wrong address my husband had to pick the parcel up from the depot.
September 11, 2021
Unprompted review
Reply from Frabco
Thanks for your review. Please be advised that we deliver to the shipping address specified by customers. We use the address, as is, provided and do not make changes from this end. We are pleased to know that the item was collected from the depot, it was not delivered incorrectly and you received your order.
Reliable
Reliable and quick service, delivered when scheduled. Great product, happy customer.
September 8, 2021
First class service
First class service from a very professional company. Goods arrived in record time securely packaged.
September 7, 2021
Unprompted review
Excellent service
Excellent service. Website easy to use, email communication great, item sent immediately. What more can you ask for.
September 6, 2021
Great service
September 3, 2021
Excellent service
Excellent service. Fast and exactly as ordered. Nice to leave positive feedback.
September 1, 2021
Unprompted review
So far lots of promotional e-mails but…
So far lots of promotional e-mails but no actual delivery of my order!
August 23, 2021
Reply from Frabco
Hi Andrew I checked our system and because your order contained a small, letterbox sized item, it was sent using Royal Mail Large Letter. I am sure that, by now, it will have arrived with you safe and sound; but if not, please contact us on 02380 692119 and a member of the office staff in Southampton will follow up with you personally.
Received earlier than expected just…
Received earlier than expected just right for what I wanted
August 15, 2021
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