Ordered a sample of Maison Francis Kurkdjian Baccarat Rouge 540 × 1 at a total cost of £18. Received my order today and it is clearly a fake. Oily water with a hint of nail varnish remover. Gutted and... See more
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Not had an update on my order in 16 days - still haven’t received my order although money has been taken Still no product since your reply 18th feb - also no refund. I’m not sure why you can not ju... See more
Company replied
I bought some goods on 22nd May and after three weeks of waiting I started sending e-mails asking about the tracking number of my order. No reply. Not long after I also wrote to cancel my order an... See more
I was disappointed as I had ordered frangipani spray and after I ordered and paid I was told that they were out of stock. So I was offered cherry blossom instead. They did offer me a refund, but I wou... See more
Company replied
Company details
Information provided by various external sources
All products are 100% authentic original brand name fragrances - sold at up to 70% off. The largest fragrance & cosmetics store online. Worldwide delivery | shipping
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 02071646757
- theteam@fragrancecentre.com
- fragrancecentre.com
1.5
Bad
29 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not even received my order after nearly…
Not even received my order after nearly 3 weeks since ordered and asking me to give them a review. I have emailed them requesting to know where my order is but have received no reply as yet.
Would not recommend.
February 17, 2020
Unprompted review
Reply from Fragrance Centre
Dear John
Firstly we would like on behalf of the team to apologize if you didn't get any replies, we've just moved our mail system and server to a new hosting company and we've lost 100's of emails during the migration, and we are only now ( 18.02.2020) responding to queries we've managed to recover.
We are now processing orders made between 25-01-2020 and 17-02-2020, and as a gesture of goodwill, we will process your order at no cost! please email your UK Bank details to theteam@fragrancecentre.com with your order number so we can track it, we will reimburse you and we will deliver your order, I believe it is Boss Bottled Night After Shaved 100ml
We will only ask you to review your view when it is done.!
Please feel free to contact us if you have any queries.
I can confirm we are now! ( 18.02.2020) fully operational and our system is back to the track!
Again we would like to apologize for any inconvenience caused and believe me the system failure did cause us a lot of trouble which we are trying right now to resolve and to gain again people trust!
Regards
Damien
Update 27.02.20: We did process the order at no cost for a Boss Bottled Night Eau de Toilette 50ml, which you've received on 26.02.20
Order not arrived
Not had an update on my order in 16 days - still haven’t received my order although money has been taken
Still no product since your reply 18th feb - also no refund. I’m not sure why you can not just refund this through PayPal the original method - DO NOT ORDER that’s my money lost
February 16, 2020
Unprompted review
Reply from Fragrance Centre
Dear Kathryn
Firstly we would like on behalf of the team to apologize if you didn't get any replies, we've just moved our mail system and server to a new hosting company and we've lost 100's of emails during the migration, and we are only now ( 18.02.2020) responding to queries we've managed to recover.
We are now processing orders made between 25-01-2020 and 17-02-2020, and as a gesture of goodwill, we will process your order at no cost! please email your UK Bank details to theteam@fragrancecentre.com with your order number so we can track it, we will reimburse you and we will deliver your order, I believe it is Optimistic Eau de Toilette.
We will only ask you to review your view when it is done.
Please feel free to contact us if you have any queries.
I can confirm we are now! ( 18.02.2020) fully operational and our system is back to the track!
Again we would like to apologize for any inconvenience caused and believe me the system failure did cause us a lot of trouble which we are trying right now to resolve and to gain again people trust!
Regards
Damien
Reply from Fragrance Centre
Dear Shareen
Firstly wm and server to a new hosting company and we've lost 100's of emails during the migration, and we are only now ( 18.02.2020) responding to queries we've managed to recover.
Secondly while migrating to our new servers, we've discovered that the UK customers were able to purchase OBAGI products but only US customers can order them and get delivered in the US, and when we've canceled your order you supposed to get the reason for it and get an immediate refund from PayPal.
Please check your PayPal account as £98.22 was refunded on your PayPal account with immediate effect on 6th February 20220, as your order were originally £98.22, sorry for the transparency but this outage in our servers did put us in trouble :-)
Please feel free to contact us if you have any queries.
I can confirm we are now! ( 18.02.2020) fully operational and our system is back to the track!
Again we would like to apologize for any inconvenience caused and believe me the system failure did cause us a lot of trouble which we are trying right now to resolve and to gain again people trust!
Regards
Damien
You cancelled my order
February 9, 2020
Unprompted review
Reply from Fragrance Centre
Star rating
Reply
Dear Mo
Firstly we would like on behalf of the team to apologize if you didn't get any replies, we've just moved our mail system and server to a new hosting company and we've lost 100's of emails during the migration, and we are only now ( 18.02.2020) responding to queries we've managed to recover.
Secondly while migrating to our new servers, we've discovered that the UK customers were able to purchase SHISEIDO products but only US customers can order them and get delivered in the US at the time of the order, and when we've canceled your order you supposed to get the reason for it and get an immediate refund from PayPal. I can now confirm that we can deliver SHISEIDO products in the UK as we have now opened a new warehouse in Europe and to be more precise in France!
Please check your PayPal account as £126.65 was refunded on your PayPal account with immediate effect on the 6th February, as your order were originally £126.95
Please feel free to contact us if you have any queries.
I can confirm we are now! ( 18.02.2020) fully operational and our system is back to the track!
Again we would like to apologize for any inconvenience caused and believe me the system failure did cause us a lot of trouble which we are trying right now to resolve and to gain again people trust!
Regards
Damien
Excellent experience
Excellent experience. They have contacted me soon as I ordered in order to be sure that my "big" order was actually "wanted". Delivery (to Italy) and packaging perfect. I'm really satisfied.
January 17, 2020
Unprompted review
Reply from Fragrance Centre
Dear Greta
Thank you so much for your nice review! and trust in us
Damien
Do receive my delivery your delivery…
Do receive my delivery your delivery system is crap
December 9, 2019
Unprompted review
All OK and quickly !!!
September 23, 2019
Unprompted review
Reply from Fragrance Centre
Dear Armin
Thank you so much for your feedback!
Regards
Damien
Product never arrived
Product never arrived
Really poor service
Complaining to PayPal to get money back
July 11, 2019
Unprompted review
Reply from Fragrance Centre
Dear Crispin
Thank you for your comments, unfortunately, at that time we were using a different supplier that we've normally use and we are sorry that you did get your product late. But looking at your records we can see that you did receive your order and that we gave you as a gesture of goodwill a discount because it came 4 days later :-)
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