Fragrance Outlet Reviews 

17,035
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,616 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to assist with selections and provide personalized recommendations. Many people appreciate the excellent customer service, noting that employees are patient, attentive, and make the shopping experience enjoyable. Reviewers frequently highlight the wide variety of products available and the quality of the service provided, making it easy to find desired fragrances. However, some customers also noted concerns regarding pricing, with several finding products too expensive or observing price discrepancies. Additionally, a minority of people were dissatisfied with certain aspects of customer service, mentioning instances of rude staff, not being greeted, or difficulties with return policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Product

Reviewers express satisfaction with the products, highlighting the amazing scent of perfumes and the careful... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's friendliness,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and knowledge of the... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the competitive and good prices, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tend to prefer browsing on my own rather than be escorted by a salesperson, so I was a little wary when we were greeted so quickly. But in the end we had a great experience thanks to the salesperson... See more

Rated 5 out of 5 stars

I did not request this Elizabeth Arden deodorant but that was just a miscommunication to the sales girls. I did not realize deodorant was available when I ask for the scent spray. Which was not a... See more

Rated 5 out of 5 stars

Sandy is phenomenal if u could clone her n fill all ur stores with her alone sales would be in the trillions She greets everyone as soon as they come in the door with a big smile will spend all the t... See more

Rated 5 out of 5 stars

Miss ateng Mar Tabayan was very helpful and alert alive enthusiastic when she helped me choose the best of the best fragrance for the girls and boys and gays. Her store location is at Waikele premium... See more



Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Barber Supply Store
  3. Clothing Store
  4. Cosmetics Store
  5. Dental Clinic
  6. Eye Care Center
  7. Hair Product Store
  8. Nail Salon
  9. Pharmacy
  10. Skin Care Clinic
  11. Wellness Center

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(17,035)

2,671 reviews in the last 12 months

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Rated 1 out of 5 stars

Too overpriced and didn’t even get any…

Too overpriced and didn’t even get any freebies on my purchase that was over $650 INSANE. Service was ok but would definitely like more attention and better recommendations on perfumes

July 13, 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We appreciate you taking the time to leave us a review! Our products are priced competitively for the market in which they are sold. Taking advantage of our current promotion of Buy 1, Get 1 50% off, is how our customers can really see a value. We hope you'll give us another chance as your fragrance retailer!

Fragrance Outlet
Customer Service Team

Rated 5 out of 5 stars

Hospitable and Helful

The staff were very helpful. Chris did a great job at helping me find out what I was looking for and suggesting scents that best fit that criteria. I wanted to think on my decision for a few days, and later I came back to make the purchase. The prices were very competitive, and I was able to get the cologne I wanted for under half of the market price. I plan on going back later to take advantage of more of their deals.

July 12, 2026
Rated 4 out of 5 stars

Shipping Time

I gave only a 4 star due to the time that it took to receive my order. I order the colognes on 7.2.2026 and didn't receive my order until 7.9.2026. It almost didn't make it in time for a birthday gift for my son.

July 2, 2026
Rated 5 out of 5 stars

Amazing!

The employee that took care of us was beyond helpful and nice. He's the reason we purchased as much as we did. He made the experience delightful.

July 12, 2026
Rated 5 out of 5 stars

The lady that helped us was fantastic

The lady that helped us was fantastic. We were getting some cologne for our son and he didn't know what he wanted. She took the time to pull some different scents so he could figure out what scent he liked and narrowed it down. I never have been there before but I will be going back after this.

July 12, 2026
Rated 2 out of 5 stars

Pushing too many additional things for…

Pushing too many additional things for me to purchase. I only wanted the 1 item but he wasn’t getting the point.

July 12, 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We appreciate you sharing your feedback. We understand your frustration regarding additional offers and will review our approach to ensure a more focused customer experience.

Fragrance Outlet
Customer Service

Rated 5 out of 5 stars

The best employee …

I’m so ashamed i don’t remember the name of the lady It give me the attention to put in here but i just can tell round applause for you excellent job, you really know how to treat people and you deserve the best of the compliment also the best reward that the company can give you

July 12, 2026

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