Have faith! Ok I ordered three weeks ago.. no response to emails.. nothing. I think the mystery ‘Mia ’ as mentioned in previous reviews might just be a comedic cover for ‘Missing in action’ by the co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is remarkable in providing extremely accurate and wonderful perfumes at a very good price. It is likely to be a small independent company and customers may have to wait from one week to s... See more
I've placed two orders from this site and had no problems. I don't know why people think it's a scam. The last order i placed for some Chanel perfume was incorrectly labelled as Celine which did irk m... See more
I ordered a sample coming to £19 (extremely relieved l didn't buy the full bottle), it has now been over 28 working days and this still has not been received. I've emailed making enquiries, with no re... See more
Company details
Written by the company
Fragrance Revolution Boutique is a UK-based online retailer specialising in authentic luxury fragrances offered in smaller, convenient formats (decants). We source original, full-sized perfume bottles directly from authorized retailers and brand boutiques, including well-known department stores and official brand locations. Each fragrance is carefully transferred into sterile, high-quality atomisers, allowing customers to experience premium scents in more accessible sizes before committing to a full bottle. This approach is widely used within the fragrance industry to provide flexibility, discovery, and affordability. We are committed to transparency, product authenticity, and quality control. All fragrances are 100% genuine and handled with strict hygiene standards during the decanting process. Clear product descriptions are provided to ensure customers understand that purchases are for decanted portions, not manufacturer-sealed retail bottles. Our mission is to make luxury fragrances more accessible while maintaining trust, quality, and an exceptional customer experience
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- +447345075922
- info@fragrancerevolutionboutique.co.uk
- fragrancerevolutionboutique.co.uk
2.9
Average
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fragrancerevolutionboutique
Thank you so much for the lovely review! We’re thrilled to hear everything arrived quickly and in perfect condition. And of course, we’re especially happy you loved the fragrance — that’s what it’s all about. Looking forward to your next order!
Scam site
Scam site, terrible service, took weeks for a fake smelling bottle to come! Avoid at all costs
April 10, 2026
Unprompted review
Reply from Fragrancerevolutionboutique
Hello! Thank you for your feedback. We’d like to clarify that you purchased a decant — as stated in the product description, it does not come in a branded bottle. However, all of our fragrances are 100% original, and we source all products directly from official brand representatives.
Very quick service
Ordered my fragrances bank holiday Monday, received them Friday same week. All beautifully presented and exactly as requested.
To those complaints about the bottles not looking real- they're decants!!!
Will definitely use again, thank you.
April 10, 2026
Unprompted review
Reply from Fragrancerevolutionboutique
Dear Matthew
Thank you so much for your kind words! We’re really glad to hear your order arrived quickly and that you were happy with the presentation and quality.
We also appreciate you highlighting the point about decants — it really helps other customers understand what to expect.
Looking forward to serving you again soon!
It’s a complete scam
It’s a complete scam. I am not clear how they still operate and haven’t been shut down. I ordered with 5-10 days delivery timeline. Weeks later nothing I contacted support, they came up with excuse of lost in post. I then said refund me or I raise it to paypal. They promised to refund in 3 days, 5 days later nothing I messaged and they shut down the email account. I managed to get my money back via PayPal resolution. But please avoid it’s an actual scam!
April 3, 2026
Reply from Fragrancerevolutionboutique
Dear Zarina,
Thank you for your feedback. We are truly sorry to hear about your experience and understand your frustration.
According to our records, your order was dispatched as expected. Unfortunately, in rare cases, delays or losses can occur during transit, particularly with postal services such as Royal Mail, which is outside of our direct control.
At the same time, we would like to be transparent that during that period our business was facing unexpected operational challenges due to a temporary restriction on our PayPal account, which significantly impacted our ability to process refunds and manage orders as efficiently as usual. This was an exceptional situation and not reflective of our normal service standards.
We sincerely apologize for the lack of communication you experienced — this is something we take very seriously and have since improved.
TOM FORD Tobacco Vanille Eau de Parfum
TOM FORD Tobacco Vanille Eau de Parfum
It was my first time buying the perfume from this company.
I got a very powerful and memorising smell. I am really keen with the choice, i will order again in future.
April 2, 2026
Unprompted review
Reply from Fragrancerevolutionboutique
Thank you for your lovely review and for choosing us for your first purchase!
We’re so happy to hear that you enjoyed Tobacco Vanille Eau de Parfum by Tom Ford—it really is a bold and memorable fragrance. It means a lot to know you’re pleased with your choice.
We truly appreciate your support and look forward to your next order!
Great value 👍
I don’t understand why there are so many negative reviews. I had an absolutely positive experience with this company. The perfume arrived within a week and was absolutely identical to the one I once tested at a well-known department store. The sample arrived carefully packaged in a bubble mailer clearly marked “Fragile”. Inside, it was neatly wrapped in colored tissue paper and an additional layer of bubble wrap, ensuring it was well protected during delivery. I enjoy my favorite scent Tuscan Leather by Tom Ford every day and thank the company for the opportunity to experience beauty without having to spend all the money in the world.
April 7, 2026
Unprompted review
Reply from Fragrancerevolutionboutique
Dear Olga
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that your order arrived safely and met your expectations.
We take great care in packaging and shipping each item, so it means a lot to know that it made a difference. It’s also wonderful to hear you’re enjoying Tuscan Leather by Tom Ford—such a fantastic choice!
Your support truly means everything to us, and we’re so happy we could help you enjoy your favorite scent at a more accessible price. We look forward to serving you again soon!
Fast delivery, no complaints
Fast delivery, and the smell is amazing — exactly what I expected since I already knew the fragrance. Overall, a nice experience. They offer many different payment options, but for me, paying by credit card worked best.
April 6, 2026
Reply from Fragrancerevolutionboutique
Dear Ulia
Thank you for your lovely feedback! We’re so glad to hear that you enjoyed the fragrance and that it met your expectations.
It’s great to know the delivery was quick and that our range of payment options made your shopping experience convenient—especially that credit card worked smoothly for you.
We truly appreciate your support and hope to see you again soon!
Perfum samples
The perfume sample
The seller showed well presented package, quick safe delivery, original item.
I lake to get a samples of perfumes before ordered full size. That great opportunity
April 3, 2026
Reply from Fragrancerevolutionboutique
Dear Iuliia
Thank you so much for your kind review! We’re really glad to hear that you were happy with the packaging, quick and safe delivery, and the authenticity of the item.
We completely agree—trying samples before committing to a full-size fragrance is a great way to find the perfect scent. We’re happy we could offer you that opportunity!
We truly appreciate your support and look forward to your next order.
all good ! thanks
I ordered the perfume first, and only then looked at the reviews. I was upset at first, but decided to just forget about it. despite the reviews, I received my order, and I'm certainly no professional, but the perfume seemed original to me. thank you!
January 27, 2026
Unprompted review
Reply from Fragrancerevolutionboutique
Hi Aleksandr,
Thank you for sharing your experience! We completely understand how reading mixed reviews after placing an order can feel worrying, so we’re especially glad everything turned out well for you.
It’s great to hear that you received your order and were happy with the fragrance. We always strive to provide authentic products and a reliable service, so your feedback truly means a lot to us.
Thank you again for your trust and support—we hope to serve you again soon!
I ordered a perfume everything arrived…
I ordered a perfume everything arrived on time and without any issues. The fragrances are original, thank you very much. Highly recommended
January 7, 2026
Unprompted review
Reply from Fragrancerevolutionboutique
Thank you so much for your kind words! We’re delighted to hear that your order arrived on time and without any issues.
It means a lot to us that you’re happy with the fragrance and found everything to be as expected. Your recommendation truly means a great deal!
We really appreciate your support and look forward to serving you again in the future.
Returning customer
Returning customer. I’ve never had any issues like those mentioned in some other reviews. I’ve always received authentic products. I believe the negative comments about packaging come from the fact that the perfumes are supplied in clear glass atomisers, which is clearly communicated on the website.Great shop with an excellent selection. Highly recommended.
January 10, 2026
Unprompted review
Reply from Fragrancerevolutionboutique
Thank you so much for your continued trust and support as a returning customer!
We’re really glad to hear that you’ve consistently had positive experiences with us and that you’re happy with the authenticity of our products. We also appreciate you pointing out the note about our clear glass atomisers—it’s important to us that everything is communicated transparently.
Your kind words about our selection truly mean a lot. Thank you for your recommendation, and we look forward to serving you again soon!
Excellent service and quality decants
Excellent service and quality decants. Everything arrived quickly and exactly as described.
January 14, 2026
Unprompted review
I want to share my genuinely positive…
I want to share my genuinely positive experience with this perfume decant store, because truly great service deserves to be spoken about. I have placed three separate orders with this shop, and every single time the experience has been excellent from start to finish. All perfumes I received were 100% original — the scent, longevity, packaging, and overall quality fully matched the authentic fragrances I already know. As someone who is very careful with niche perfumes, authenticity is extremely important to me, and this store has never disappointed. Delivery took up to two weeks, exactly as clearly stated on their website. I really appreciate this level of transparency — there were no false promises, no misleading timelines. Everything was communicated honestly in advance, and the store fully delivered on what they promised. One of the biggest advantages of this shop is its incredible collection of niche and luxury fragrances. The selection is truly impressive — rare, high-end, and hard-to-find scents are available in convenient decants, which makes it possible to explore and discover perfumes without committing to full bottles. For perfume lovers, this is a huge plus. I was honestly surprised to learn that the store was blocked due to competitor complaints. From my personal experience, this shop operates professionally, ethically, and transparently. They sell genuine products, clearly explain their processes, and provide exactly the service described on their website.
January 2, 2026
Unprompted review
I've bought a Hermessence Cuir d'Ange…
I've bought a Hermessence Cuir d'Ange Hermès Eau de Toillette
10ml decant.
Very dissapointed, they are selling fake perfume.
Actually this shop must be closed.
Should be 0 star.
December 25, 2025
Unprompted review
Delayed delivery and once arrived the…
Delayed delivery and once arrived the aftershave has what looks like a stuck on heart as a label. No fragrance name , now proper label and no box.
This was a present for my son. He says the smell is not the same ax he sampled from a friends genuine product and is not lasting.
Seems suspicious in all honesty
December 28, 2025
Unprompted review
Absolutely amazing experience
I have ordered 7 decants as a Christmas treat for myself (50 ml, 20 ml and 5*3 ml) and I can say it's amazing shop and great service!
I will order more in the future and recommend Fragrance revolution boutique to all my friends. Thank you guys, again !
December 21, 2025
Unprompted review
Scammers
Scammers. Fake perfume, fluorescent green, smelt foul, in a bottle with home printed label. Will get onto Trading Standards now to try to get this site removed.
December 20, 2025
Unprompted review
THEIVES / SCAM
No communication whatsoever apart from a holding email from 'Mia'. The product didn't arrive and despite requesting a refund, nothing has happened.
These people are theives!
IT IS A SCAM!
December 19, 2025
Unprompted review
I am very happy with this perfume store…
I am very happy with this perfume store ! I absolutely love the decant format - it is such a great way to truly experience a fragrance before committing to full bottle.
Everything was beautiful packaged, the quality is excellent, and you can really feel the care for customer. I will definitely be ordering again.
November 24, 2025
Unprompted review
No stars if I could choose this option
No stars if I could choose this option. I ordered a 5ml sample 3 months ago, paid £20 and am still waiting. Emails to the company go unanswered. I don’t know if it’s a scam or just shoddy service. The website is impressive but the reviews are poor. I wish I’d seen them first
September 19, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.