Haven’t received my order and contacted you twice. Still no contact however, item now located (postie had put it under a bush behind an external wall…. Which he’s never done before lol).
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fragranza had just the Proraso Shaving Cream that I was after. Their website was good, the product arrived in a timely fashion and was well-packaged. Overall,a great experience... thank you.
Company came up on website while searching for some mens aftershave, very reasonable prices. Received the item but when I opened it I realised i had ordered the wrong one . I contacted them and th... See more
Good quality products and great prices. Excellent in every aspect of product variety and customer service.
Company details
Written by the company
At Fragranza UK we offer wide range of women & men perfumes, fragrances, cosmetics & beauty products at honest prices. We house leading Brands such as Gucci, Parada, Hugo Boss, Calvin Klein and many more . We also offer range of celebrity fragrances such as David Beckham , Britney spear,Beyonce, Katy Perry, Rihanna.
Contact info
Manchester, Manchester, United Kingdom
- hello@fragranza.uk
- fragranza.uk
4.6
Excellent
276 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although I was initially a bit…
Although I was initially a bit suspicious at the low prices of the branded products, I am delighted with my purchase. I bought 2 Ren Stay Young & Beautiful skin products, plus 2 cleansing lotions all at a reduced price. 5 stars for quality, price & service
June 16, 2022
Item came before time and am very happy.
June 15, 2022
My fragrance at a great price
Easy ordering, exact product that I’d ordered at a great price and delivered quickly, will definitely use again
June 10, 2022
My wife's favourite perfume
My wife's favourite perfume, Specially this year she had had a run of health issues, this will cheer her up, good price
June 3, 2022
Lovely classic perfume
Very pleased I could get this classic perfume on line. Ordering and delivery with Fragranza’s was good, I would definitely use company again.
June 3, 2022
5star
Exceeded my expectations. The price is unbeatable that makes me doubt the the authenticity of the product but after getting it I was glad it was original. First time shopper. Will definitely be back and sure to recommend.
June 1, 2022
Fast delivery
Fast delivery, great product at a competitive price. Had not heard of the site before but would recommend.
May 24, 2022
The products arrived promptly and in…
The products arrived promptly and in perfect condition in protective packaging. Very pleased.
May 21, 2022
Reply from Fragranza UK
Dear Afsana Begum,
We apologise for the delay in processing your refund. Just to let you know we have not received the item yet, if you please check Royal Mail tracking, the tracking shows the item is sent back to you. We issue return once we received the item. As this is not your fault it is something to do with royal mail delivery, could you please send the item back to us once you received the item. We are very sorry for this delay.
Regards
Fragranza UK
Could not get the lip gloss anywhere as…
Could not get the lip gloss anywhere as it’s discontinued, was delighted to find it.
March 16, 2022
delivered quite quickly and no…
delivered quite quickly and no complaints about genuine product
February 17, 2022
Smelling sweet.
Fragranza UK has a vast amount of products on their website at very keen prices. They were very prompt in despatching my order and I was delighted to get the gift set (Zegna). I have no hesitation in recommending Fragranza UK.
February 16, 2022
Superb online company
Best price available anywhere and quick delivery. Will be buying more fragrance from there.
February 16, 2022
Fast delivery and lovely product
Fast delivery and lovely product. Great communication too! Really great service.
February 15, 2022
Fantastico
Fantastico, great fragrance,stunning price, quick delivery, as long as you know what you like these prices can't be beaten. Uk company so all good. The best.
February 5, 2022
Terrible service
Terrible service. Bought a perfume from them and it came with broken cap and leaking . I returned it back to them more than a month ago and still waiting for my refund even after contacting them three times already.
My item was received by the company 11/12/21 and not 11/1/22 . And i have receipts for everything. Now is 30/1/22 and still no refund.
Just checked again 31/1/2022 and nothing. I haven't received any payment from your side .
Update 07/02/2022 still no refund even after contacting fragranza multiple times.
Tow months since i send back the product and i haven't received my money back .
Be aware DO NOT BUY FROM THEM .
January 14, 2022
Unprompted review
Reply from Fragranza UK
Response on 07/02/2022: You not helping the matter or you are not interested in sorting this issue out. Last time we clearly requested you to please send all your details to email hello@fragranza.uk
Your Name
Address
Order #
Order date
We tried to trace your details from our store using your name "Fluffy CSGO" but we couldnt find anything at all. We need all your details so we can ask our bank to proof the paymnet refund from our account to yours.
We have not recived a singl email after our request on 31/01/2022. We are here to help our customers. We got almost 99% positive reviews here and other platform so we must be doing soethig right.
Hope this time we will get all requested information from you and sort this issue out.
EDIT on 31/01/2022: We sent you an email on 17/01/2022 with proof of the transaction from our bank account. The money has left our account please could you check with you bank or credit card company you used to place an order. If you have not recived refund you shoudl have contacted us straightaway , the refund only take 24-48 hours. Please can you email us as soon as possible so we can escalate with our bank to do proper investigation. Please send email on hello@fragranza.uk we are always here to help our customer and do our best to provide excellent service. If you send us email with all the details we will take care of this issue as matter of urgency.
Hi,Sorry to hear you had such a bad experience. Because of COVID 19 and staff holidays straight after Christmas and new year there was delay. Also, we only received your item on Tuesday 11/01/2022. We have processed your refund and you should get your refund and notification email with proof in next hour. We ship thousands of orders every month, we hardly get any negative feedback if there is any issue with product, we provide customer with refund or replacement straightway once we received the faulty item back. We would like to apologise for the inconvenience that may have cause.
Regards
Fragranza UK
Cheaper than high street prices
January 12, 2022
Lovely perfume delivered on time
December 26, 2021
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