Haven’t received my order and contacted you twice. Still no contact however, item now located (postie had put it under a bush behind an external wall…. Which he’s never done before lol).
Company replied
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Review summary
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Fragranza had just the Proraso Shaving Cream that I was after. Their website was good, the product arrived in a timely fashion and was well-packaged. Overall,a great experience... thank you.
Company came up on website while searching for some mens aftershave, very reasonable prices. Received the item but when I opened it I realised i had ordered the wrong one . I contacted them and th... See more
Good quality products and great prices. Excellent in every aspect of product variety and customer service.
Company details
Written by the company
At Fragranza UK we offer wide range of women & men perfumes, fragrances, cosmetics & beauty products at honest prices. We house leading Brands such as Gucci, Parada, Hugo Boss, Calvin Klein and many more . We also offer range of celebrity fragrances such as David Beckham , Britney spear,Beyonce, Katy Perry, Rihanna.
Contact info
Manchester, Manchester, United Kingdom
- hello@fragranza.uk
- fragranza.uk
4.6
Excellent
276 reviews
Hasn’t replied to negative reviews
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Excellent saving on RRP but communication could be better
I didn’t get a dispatch update for over 24 hours and was starting to get a bit twitchy as the price seemed too good to be true at 60% of the RRP and I was unable to make contact with anyone at Fragranza to check when it was being dispatched as it was needed for a gift. But no need to worry, all was good, a dispatch notification came through on the second day and the fragrance arrived two days later by Royal Mail, all genuine and my husband was extremely pleased with his birthday present. Only thing I would say is that the email address on the website customerservices@ wasn’t working as my email bounced back and the live chat didn’t seem to be manned either which added to my concerns, so maybe that’s something they could address. I did manage to send an email to hello@ but nobody replied, but as the order was then dispatched and tracking info provided I was no longer concerned.
September 5, 2023
Ordered product with 48 hour delivery…
Ordered product with 48 hour delivery slot. Delivery was delayed due to bank holiday (which wasn't stated on there website. Eventually parcel turned up 1 week after bank holiday date. Not impressed.
August 29, 2023
Reply from Fragranza UK
Hi,
Sorry for the delay in delivering your order, The majority of businesses don't operate including carrier services don't operate on Bank Holiday. Also after Bank Holiday there might be a delay from the carrier. We do our best to fulfill the order ASAP, with very minimal delivery charges.
Regards
Fragranza UK
Good pricing versus other retailers for Shampoo
Good pricing for the Aveda shampoo I brought versus other retails, received product in a good timeframe as well. Will shop here again.
August 8, 2023
Genuine products and great price and…
Genuine products and great price and quick delivery
Will be ordering soon
August 3, 2023
Good choice of products & fast delivery
Good choice of products, website easy to use and items delivered quickly. Highly recommended
July 27, 2023
Great prdocht fast and efficient…
Great prdocht fast and efficient delivery at the best price
July 4, 2023
Very happy fragrance customer
My order came very well packed, it also came quickly, and it was exactly as expected, I have not ordered from you before, but I will definitely order again, thank you so much Patricia X
June 27, 2023
Suspicious mind
To be honest I was very suspicious with this website as I never heard and I was not expecting to get a so good service. The whole process was easy and my order arrived earlier than they promised. So, I had a really good experience with this company! Well done!
June 27, 2023
Excellent value for money and very fast…
Excellent value for money and very fast delivery
July 8, 2023
Unprompted review
Unfortunately 1 star as the customer…
Unfortunately 1 star as the customer service is non existent. I tried to call the. No one is picking it up, online chat no one answered, left a message no one emailed back. I spent money which is in the air because the product went back and I can’t get in touch with them and they don’t bother to get in touch with me
June 26, 2023
Reply from Fragranza UK
Hi,
The item was received today, you can check the tracking yourself. Also, your refund is already processed. There is nothing we can do if the customer put the wrong address on the order. We didn't receive any email communication from your side, the online shows the response from our side with all tracking details.
Your money isn't going anywhere our reviews here and on other platforms show we are a reliable company.
Thanks
Exceptional customer service
Exceptional customer service! Genuine products at great competitive prices. Will definitely use them again!
June 29, 2023
Unprompted review
Terrible at refunding r…
Delivery of good is great … however it’s been a few weeks since I returned an item ( signed for in America) and I’ve still not had my refund
Ticket # 2271790- Regarding your order #58983085
Id read Fragx aren’t great at refunds but ….
June 2, 2023
Unprompted review
Reply from Fragranza UK
Hi Alec,
can you please share the order number, the order number you mentioned 58983085, is not our order number. Aso we cant find any order placed under the name Alec Gray. Can you please share more detail so we can look into it? Our refund from our side is instant, the only delay is from bank to bank or payment gateways, not from our side.
Thanks
Fragranza UK
First time using Fragrnza …
First time using Fragrnza to purchase my Initio Parfum excellent price that was considerably cheaper than my usual outlets ! Transaction was smooth and was delivered within 24 Hrs overall excellent in every way thank you
June 24, 2023
Unprompted review
Well worth 5 stars
First time I’ve used this company and was very pleased with the whole process from ordering through to delivery. Excellent prices and very speedy delivery well worth 5 stars
June 5, 2023
nit used them before but great service…
nit used them before but great service and cheaper for my products that anywhere else
May 30, 2023
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