Frame My Name Reviews 

455
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We bought 2 Easter cards for our great nephews and they absolutely loved them. They both like dinosaurs and can name every one, the cards were perfect as we can't get over to see them at the moment. A... See more

Rated 5 out of 5 stars

I found Frame My Name after much browsing online and chose them for the perfect New Baby Gift. The frame was presented with the exact wording requested and the text was carefully positioned for th... See more

Rated 5 out of 5 stars

I found my 'Name in a Frame' on line. The pics shown immediately attracted me to then due to both design and colour. There was a nice selection to choose from. I really liked the bold building blo... See more

Rated 5 out of 5 stars

I ordered a frame yesterday paid the £1 extra for express delivery and the frame has arrived in just over 24 hours! It is absolutely gorgeous, I have bought this as a christening gift for my little ni... See more

Company details

  1. Business Services

Written by the company

Frame My Name design and produce a range of personalised name gifts. We have a range of new baby gifts and name prints for any occasion.


Contact info

4.8

Excellent

TrustScore 5 out of 5

455 reviews

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4.8

All reviews

(455)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have ordered several times with this…

I have ordered several times with this company and I must say they are brilliant no problem with orders and come very fast love ther cards and so does the kids

May 23, 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hi Linda. Thanks for your orders and your review 🙂

Rated 5 out of 5 stars

It was a lovely idea.

It was a lovely idea.
Looked amazing was very happy with the quality. Will be using you again!
Thank you

May 23, 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hi Marina. Thanks for you review. It is really appreciated 😊

Rated 1 out of 5 stars

Cards ordered

Very disappointed ordered 2cards on 13/4/22 and within seconds realised I had made a mistake and sent a message I received a reply saying the mistake could be rectified I received 2 cards on 23/4/22 but when I opened them it was the original card so I messaged again and was told the amended card had been sent out separately when the 9/5/22 came I still hadn’t received the card so messaged again and it’s now 22/5/22 and still have no card for my grandson’s birthday bitterly disappointed.Elaine

May 22, 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hello Elaine
I am sorry that the amendment you sent in was missed on the original order and for any inconvenience this has caused. I will look into what has happened with the replacement cards. Could you send an email with the correct card details and your order number to sales@framemyname.co.uk and I will get them send out as soon as possible? I hope that we will be able to fix this for you.
Regards
Brian
Frame My Name

Rated 5 out of 5 stars

Lovely!

I ordered this card for my grandaughters 1st birthday and its lovely! Lots of lovely bright colours and she will love it.

May 22, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible service. 2 months later and still no order/refund!

Really disappointed with the service received from this company. My order was placed nearly 8 weeks ago and has still not arrived. I asked for the order to be cancelled if it was not going to arrive before my daughter’s birthday, it’s been two weeks since then and it’s still not arrived despite them telling me it was dispatched on 3rd May. I have sent several emails and either get really unhelpful replies or no reply at all.
I really don’t like to leave reviews such as this but I have given the company plenty of chances to respond/help and I can’t help but feel very let down.

May 16, 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hello Nicola
I am really sorry to read that you had such a bad experience with getting your order delivered and a poor experience of trying to get something done about it.
Customer service and happiness is very important to me. I run a small business which makes gifts for families and appreciate that your order was needed for a special event. I am really sorry that this was missed. I have forwarded you my direct email address. Would you mind emailing me directly and I will try to get more information on what has been happening with your order? I will arrange to have your order refunded if it has not already happened. It should have been done much sooner. As you can see from our customer reviews your experience is rare. I hope you will give me the opportunity to try and make it right.
Regards
Brian
Owner
Frame My Name

Rated 5 out of 5 stars

Beautiful cards

I ordered a card for my Granddaughter and it was simply beautiful. Well crafted and she was delighted to recognise her name. I had no problems with this company or delivery.

May 3, 2022
Unprompted review
Rated 2 out of 5 stars

I tried cancelling order immediately…

I tried cancelling order immediately after placing it and was told I was too late. This was within 5 mins !!

May 3, 2022
Unprompted review
Frame My Name logo

Reply from Frame My Name

Hello Tracie
I will look into this and get back to you via email. I am not sure why you were told that you couldn't cancel your order. It should have been cancelled immediately. Please accept my apology.
Regards
Brian
Owner
Frame My Name

Rated 4 out of 5 stars

Fantastic idea

I ordered this for a friend's daughter who gets married later this year. I am highly delighted with the workmanship and quality of jigsaw the personalised script is really lovely A great present for a couple who already have their home and something different too

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Loved this!

Ordered a card as I wanted something a little different for my grandson and he loved it.
Process was easy and simple to do, deliver was quick too.
The product was exactly as advertised, colours bright and bold.
All round good experience

April 25, 2022
Unprompted review
Rated 4 out of 5 stars

Good product.

Good product.
Need for information about length of delivery as although I ordered 9 days previously, arrived too late for event.

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely gifts

So pleased with my items for grandsons birthday. Good quality and competitive pricing, packaging was lovely too. Prompt delivery. Definitely recommend.

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Easter card

Very easy to order - arrived quickly - came wrapped in cellophane with good quality envelope- colours were lovely - going to order birthday one now

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect Present

I’ve ordered many times and have never had a problem.
This is my go to present for newborns and young children!
Thanks for the excellent service and fast delivery!

April 23, 2022
Unprompted review

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