France and Son Reviews 

The company sent a damaged item. I contacted them immediately and requested they pick up the item. I sent numerous emails showing the damaged. The company refused to acknowledge the damages in the photo and is attempting to make me pay to send back and item they sent to me damaged.

Item not delivered. After several attempts to contact the seller, I finally got through on the phone and was told the item was cancelled. I still do not have a refund.

This company is a complete scam! My order sat in the warehouse for a month. When I tried to cancel my order they insisted it would ship the next day. The first associate said I could still cancel as long as it was requested via email. She refused to let me speak to a manager and stated that they didn’t have a manager working at the time. All of a sudden, Brandon Fink, the manager who also goes by other names via email called to say they would not refund my order as it’s in the shipping process all of a sudden. The conversation derailed and I was accused of multiple things that were so outlandish and untrue so that he could get me off the phone. He refused to let me speak to other managers or even ask questions about the company. I am at a loss for words at how horrific this company is. I want to add that I received an email stating I can cancel at anytime, but now they are trying to get me to sign a document stating that they can keep 30% of the total costs + shipping costs even though the order hasn’t shipped nor is it on a truck. They stated that the shipping process starts the second the order is placed even though none of this is disclosed on their website. I have never had a company try to get me to sign such a thing to make a return. They tried to say it was to protect me… lol I’m sure.

The company is very good about soliciting you for money but fulfillment and delivery has been an absolute nightmare. Tracking info is at best deceptive with promised information and delivery dates routinely missed, the delivery company has on at least one occasion shown up without any notice and left things outside but worst of all France and son will send you numerous emails asking for fees and costly service offerings that appear somehow needed to receive a delivery. But are not

But the topper was this one - France and son could not secure one of the items we offered. They told us this 4.5 months after we placed the order and said the order needed to be canceled. While we were naturally frustrated with the long delay between ordering and being told the order had to be canceled, we went ahead and did so. France and Son then told us that because the order was being canceled, they were charging a cancellation fee and credit card processing costs to cover their costs of the cancellation. Needless to say, this is a complete scam as collecting fees on a transaction that they canceled, at their request, is not permitted.

Bottom line, while their upfront prices seem good, the follow up and subsequent experiences have been absolutely terrible. I would warn you never to order anything from this company.

This company is a SCAM. Their products, their designer list. They do dropshipping and sell very low-quality product, very expensive, and their return policies are ridiculous, they most likely make they're profit from the 30% that they keep from the return. they sent me a hideous chair that was completely different than what I ordered, I could've bought that chair from alibaba 1/5 of what I paid them. they did not accept my return so I had to dispute the transaction through my bank, waited 7 months, but it never went through, their bank never accepted their error. Now Im stuck with a hideous chair and lost $1700. DONT BUY FROM THEM

I purchased the Curata Upholstered Bench from France and Son on April 10th, 2025, primarily because their listed price was $200 less than other online retailers. Unfortunately, the initial savings were quickly overshadowed by a frustrating and drawn-out experience that I would not want to repeat.

At the time of purchase, I was informed the item was in stock. Five days later, I received an email saying the bench would ship from the manufacturer to their facility in 2–3 weeks. Confusing, but I waited. A couple of days after that, I got another email stating that shipping was not included in my purchase—despite no prior mention of this—and I was told I’d need to either pick it up locally (over 600 miles away), arrange my own shipping, or pay an additional $200. This brought the price right in line with their competitors, but I decided to proceed and paid the extra fee.

From there, the delays continued. Over the next two months, I received sporadic updates that the bench had been received and was going through “inspection” and “repackaging,” each step taking days with no real sense of urgency. Finally, on June 10th, the bench was scheduled for delivery via a third-party carrier, with a delivery window of 6–10 PM.

Looking back, had I gone with another retailer, I likely would’ve had this bench weeks earlier, with less hassle and more transparent service. The poor communication, unexpected costs, and prolonged delivery timeline were incredibly frustrating.

Bottom line: I will not be ordering from France and Son again. The slight discount is not worth the stress and poor customer experience.

I am now going into the fifth month of waiting for my delivery to be successfully completed.

First, the delivery company for France and Son didn't show up when they were scheduled to deliver the piece I had ordered in December 2024. I took the day off work to be there for the delivery, which had a 7 am - 7 pm window. No big deal - they were running late, so I had to take another day off work the following day, and they showed up with the credenza at the end of the day.

They got it off the truck and into my apartment complex's back door, where the stairs and elevator were located. Both were very close to the entrance. After finding that the item would not fit in the elevator because it was too long to stand upright, the workers informed me that they would be unable to deliver the item because they did not have any materials (belts, straps, etc.) to move the item up one flight of stairs. (I am on the second floor.) Why a furniture delivery company does not carry moving materials to assist with the lifting is beyond me, but these movers were unprepared. The coordinator for the delivery company then informed me that I would need to pay an additional fee to send a third person to help get the item up the stairs the next time they were back in my area. There was no mention of this item being oversized when I purchased it or when shipping and delivery costs were calculated. The shipping company sent me a contract to sign, stating that I would agree to pay an additional $150 for them to return a few weeks later with extra help. I refused to sign the contract on principle. I had already fully paid for the item and its shipping and delivery costs. It was ludicrous for them to assume that I would be OK with them holding onto the piece until I spent more money! They drove off with the piece and said that the company would call to reschedule.

France and Son agreed that I should not have to pay additional shipping costs and rescheduled the delivery for three weeks.

When they returned with the item, the two men got it up the stairs and proceeded to remove all the packing materials in the upstairs hallway before bringing it into my unit. When they finally made it in, they informed me that they had accidentally ripped the hinges off the doors when they opened them. They said they would leave the broken item and that the company would contact me about swapping it out for a new piece. In the meantime, I could not open doors because doing so put pressure on the few functional hinges and had already started pulling the external facade material off in several places. The right side door had to be propped up with a piece of cardboard since it was missing all three hinges and was basically hanging.

After three more weeks, the company contacted me to inform me that they were pleased to offer me a 10% discount for all of my troubles; they would send someone to repair the hinges in return for my agreeing to accept the damaged piece of furniture. I found this offer completely unacceptable.

I gave them three options: 1. Give me 25% off the OBVIOUSLY damaged piece; 2. Replace it with a new, undamaged piece; or 3. Provide a full refund and come pick up the damaged item. They accepted the 25% discount and agreed to send someone to fix the screws.

Three weeks later, I received notification that they were coming to do the repair on a Thursday, so I took the day off work. I received a link to the tracker so I could follow the truck on the map, but each time I checked it, it stated that my delivery had not been scheduled yet. I called the store around lunchtime to find out when I could expect them and was informed that they forgot to load the hinges on the truck. This meant I had to wait again for their next scheduled delivery in another 2-3 weeks.

They just showed up yesterday, April 30, 2025, with six hinges. There are 12 total on all of the doors; although not all are broken, more than six were, so there were not enough to fix them. The workers also thought they may have been sent the incorrect hinges because they could not attach the right door correctly. It is not flush with the end of the cabinet and will not close. The other doors are also crooked due to the missing or incorrect hinges. I am awaiting another call from the company to find out when they plan on returning - probably another 3 weeks - so I can use the piece of furniture for its intended use (storage) by the end of spring.

This company has obviously lost interest in me and has left the responsibility for completing the delivery of a functional piece of furniture in the hands of the delivery service.

Oh, and F&S asked me to rate them after another unsuccessful delivery. I wrote a brief message explaining my frustration and left a 1-star rating. As I pressed submit, the 1-star rating switched to a 5-star. That's one way to get high ratings, I guess. SMH!

The good news is the worst retail experience I'll have in 2025 is now behind me. The bad news is France and Son was the culprit. I ordered a premium wood bench advertised as only two materials - acacia wood and iron. They didn't have the product and postponed delivery for over three months. I waited. When the product did arrive it was made from painted plywood covered with a plastic faux wood veneer. It's awful. I will never shop at France and Son again, and neither should you.

Be absolutely positive you won’t need to return/exchange your item. They will charge you hundreds of dollars in order to return an item, I was told it would be $468 to do a return on an accent chair - which is almost 50% of the cost of the item itself (on top of the $300 shipping I paid to get the item). Why on earth would anyone throw away $800 only to then be forced to make another purchase as they will only issue a store credit. Completely ridiculous and unreasonable. I asked for an explanation as to where the $468 return fee came from and they did not respond. Shop elsewhere.

This company is fraudulent. Evades customer service emails, delays delivery by months with no explanation, and refuses to issue a refund, despite a 5 month wait for an “in stock” item.

Truly the worst e-commerce experience I have ever had (and I furnished my entire house online!).

This company should not legally be allowed to operate. BE WARNED & DO NOT SHOP HERE!!!

Ordered a $3,294 double chaise lounge from France & Son in September. The product was advertised as dark charcoal, but what they delivered was light gray—completely different. After months of emails and phone calls, they admitted the color difference but refused to issue a refund unless I paid a 25% restocking fee because I didn’t have the box—despite the fact that I paid for White Glove Delivery, and THEIR delivery team removed the packaging! Total runaround, horrible customer service. Filed a BBB complaint and disputed the charge with Amex.

Ordered an item in February over $1000. It was listed as free shipping over $1000. I would get numerous emails that shipping is being done and then another e-mail finally which said they'll be $600.00 for shipping to the location or you can pick it up at some warehouse.

Total scam. They knew the address of the shipping at the beginning. I wrote to cancel and they sent me a link that did not work. I then did a credit card dispute.

Stay away at all costs. To my knowledge, they have engaged in a fraudulent transaction by charging my card and contesting my dispute with the credit card company for items never delivered. When I caught them, they refused to issue a full refund. Items never delivered. Horrible customer service.

Made an order, but cancelled within 48 hours due to hidden charges. Refund took much longer than they advised and the amount refunded was not the full total. They claimed that the credit card company charges them for this, but I run a business that accepts credit card payments and I know this is not true. Attitude from customer service was reluctant and unconcerned with a positive experience.

Most horrible experience with this company! DO NOT PURCHASE. We were about to be in a
law suit with company. Here is what we have had to deal with
From beginning drawer doors getting stuck and not working well.

I emailed 12/1/2024 saying the drawers not working well

12/2 I get a response from Megan Allen that I am
Out of standard claims policy but to send photos

12/3 I send a video of drawers not opening up and our clothes are stuck inside dresser to Megan allen

12/4 I hear back from Megan Allen that they shared the video to the manufacturer and after review they believe the issue can be repaired. They will send the repair team to perform the necessary service

12/13
Repair team came to repair the dresser and said it was not fixable and we would be getting a new unit.

12/13 I get an email from Meghan allen again that they will not be repairing the dresser in face and in order to do this I will need to empty the contents of the dresser

12/13
I email Meghan that this is unacceptable. We were told we were getting a new unit and I am not able to get my clothes out of the dresser because we can not open the dresser and our clothes are stuck inside. My daughter is not able to use her clothes

12/16 Meghan asked if it is would be ok for them to open and remove clothes. I said yes
12/16 i give the ok for them to come and remove clothes.

1/6/2025 i follow up with Meghan bc i have not heard from Meghan since 12/16 nor has anyone come to fix dresser and clothes have been stuck in dresser the entire time.

1/7/2025
Meghan says warehouse
Closed for 2 weeks. In the meantime clothes stuck entire time.
Why?

dresser is picked up

1/18/2025 I email asking for an update of my dresser

1/18/2025 I hear from Vanessa Carter that she has not heard from repairman and will get back to me in 2-3 days.

1/22/2025 I email Vanessa asking if she has heard anything and send her a photo of my daughters clothes scattered all over her room and ask if she can get back to me asap with when I will receive dresser

1/24
I email Vanessa again because I did not hear back from her asking for the status.

1/25
I get an email response from Vanessa saying the dresser should be ready in one week and she will get back to me.

2/2/2025
I email Vanessa again asking for an update.

2/4/2025
I email Vanessa again because no response
I ask for Vanessa to call me so w can solve this once and for all.

2/5/2025
I get an email from james Harris that Quantum Shipping hub has my dresser and is scheduled for delivery in 1-2 weeks

2/17/2025 I email james Harris o on I putting this on website all these notes that I want people to know all about them asking when I will receive my dresser

2/18/2025
James Harris emails me that the dresser is actually still being repaired. He is saying the repair is complex and they need more time. He will update me in a week.

2/18/2025
I email james to call me

2/18/2025 I tell james this is unacceptable and we want our money back and I want to contact the better business bureau

2/18/2025
I get an email from shipping company that my dresser would be delivered on Friday. I call off of work to receive it.

2/19/2025
I get an email from james harris that they would like to honor us a brand new car placement from the manufacturer how would we like to proceed.

2/19/2025
I ask if it will be coming on Friday bc I called out of work to receive it

2/19/2025
I tell James harris if it is not coming by Friday I want my money back

2/20/2025
I email james harris again bc no response if i will be receiving dresser the following day bc i am missing a day of work.

2/20/2025
James response I will not be receiving dresser tomorrow it will take 2-5 weeks but they can ship me the previous dresser while waiting for replacement

2/20/2025
I ask for a refund bc this is ridiculous. My daughters clothes were stuck In this dresser for weeks now they have been all over her room for months

2/20/2025
I email James harris again
I say the dresser was broken with a large whole In the back bc they had to pry it open to get my daughters clothes out so I do not want old dresser nor do I want to wait 2-5 weeks for new dresser. That I want my money back instead

I also ask James to call me again instead of going back and fourth on email.

No response

2/22
I decide to buy my daughter a new dresser somewhere else that will be delivered in 2 days.
Now we are suing
They will not call only respond via email
No resolution no dresser waste of time and energy Terrible service

This organization seems to be a total scam. They took my money, randomly would send me emails that the item was being shipped only for me to find out that it never was. When I requested a cancellation, they said they would offer the refund at the cost of $123 or $65 if it is a store credit! Do not buy anything from these people even though it may look nice on the website.

This company is a scam. Do not purchase anything from them. Their pictures look good but in reality they are a scam. I unfortunately did not read the reviews prior to ordering.

You are pathetic and absolutely in favour of yourselves and not the customer. Maybe you should splash all over your website that you charge 3.4 % immediately after purchase if you decide to cancel. 2 days after finding out I had to arrange my own transport and it wasn't going to be free like advertised, also lead time is another mystery until you finally get an email back because there is no phone number to use to get in touch with anyone and they tell ya 10 WEEKS, well guess what, of course I want to cancel the order. Just be aware these place is a scam for lack of a better description, disgusting and pathetic. I would highly recommend going elsewhere like Fourhands for example, amazing customer service and quality quality products, no surprises like this outfit who pulled out their true colours with in 2 days of ordering on line and me trying to cancel. I am a custom homebuilder and have dealt with furniture companies for years but I have never experienced this sneaky, rude, self- intitled "screw you" type of service. Trust me, shop somewhere else. I know someone else who had ordered from this France and Sons and then cancelled and it took months to get their money back.

Canceled my order within 24 hours on Nov 25th. Company has refused to issue a refund and it’s Dec 14th. Order was not processed or shipped. They are withholding $4301. My bank is now involved. BEWARE this company is an online SCAM! It is pretending to be the danish mid-century designer ( France & Søn—and its predecessor, France & Daverkosen) The real store is closed. The phone numbers are fake.

One of the shadiest online furniture retailers we've ever bought from. Dishonest and extremely slow to ship the order.