France Objets Trouvés Reviews 

very fast and efficient service. I lost my camera on a fly La Habana-Paris, I published the announcement and in a few minutes I had already received the answer that the object had been found. The fede is right

never use this service. Apparently they found my missing objects which were the ones described and I only received 1 object out of 6. They made me pay 12 euros for finding my bag inside the plane 10 minutes after I left and they made me also pay 60 euros to deliver it from London to Paris. There were cigarettes inside, a bottle of pisco and some canned spices. Apparently they now say that food is destroyed but after all the process.

Informing people about found objects should be a complementary service by any airline as opposed to a business model.
They charged 12€ just to inform passengers about their found object.

Amazing service! Really good job guys!

Thank you! I have recovered my tablet lost in an AF plane. It took a little bit of time but the object was returned to my address by post.

good experience

I lost my item in the plane.
The day after I have been informed
And I found my item
Fast and trust service
Many thanks

I lost some items at Lyon airport on the 25th June, I'm not that good with computers, but I looked up Lyon airport, got my way to lost and found, tried to do it on line, but made a mess of it.
In the end phoned the airport, spoke to somone ,even thoigh I do not speak an French...( to my shame..!! ) but some one spoke to me in English, guided me on how to get through it on line.
Each time I needed help on the next stage or with any questions, the staff replied within the hour, and I thank them for their patience.
Some of the items lost, had been gound, and they returned them to me.
FANTASTIC STAFF AT LOST AND FOUND, HELPFUL, UNDERSTANDING AND HAVE PATIENCE.

I THANK THEM ALL.
Regards
Brian.

Good portal, good ground personnel at pickup - appaling communication by the backoffice team. Emails written likethisallwordsinonelinenopunctuation and different people sending conflicting advise.

Note about your comment below: I will not alter my review, 3 stars is imho more than fair. I was given conflicting information about where to go with a total of three emails with the same header and when I asked to confirm if my chosen pickup location was possible, I received no confirmation. Yes, devices can take out line spacing. They do not however pull words together into one. They also do not remove cordial beginnings and endings of a normal business email.

Given the process three stars is plenty (i was sent back and forth between two terminals) and as I said merited mainly because of the charm, professionalism and clarity of the personnel at 2F baggage handling

Since you continue to press the point without checking the facts of your interactions with me and by doing so prove my point, i have amended the review to two stars. You state that there is only one place the ’kube’ as if I as the paying customer am supposed to somehow know this. Yet as I stated twice before it is your own personnel who need educating here not me the customer. This is your email you sent me below. I suggest you use this feedback to review your processes and training. I will do my part by recommending the same to your customer service department.

hello you can recover your ipad Monday as you wish to luggage service terminal E or F. You can also recover it before your flight to the following address:
Bat the Kube
renardieres area
street of the dimple
77990 the mesnil amelot
cordially

Efficient identification of my lost object. Difficult system to recover it. Would it be possible to find a more accessible location in Paris intramuros or via post to recover the object? If yes, undoubtedly would be the best system.
Thanks

The service of "France Objets Trouvés" was very good.
The proposed improvements concern only the shipping by "Bagage du monde".
But it would be very useful to have announcements in English on the answering machine of your shipping Service "Bagage du monde" concerning office hours or if nobody is available to answer a call. Not everyone speaks or understands French.
It would be still more useful to receive a Tracking Number of shipping by "Bagage du monde". I asked for Express shipping to Germany, the package was shipped an Wednesday evening and I received it on Monday noon although it had arrived in Cologne an Friday at 5 a.m. Knowing that my package stayed in Cologne for two days would have saved some stress during the weekend including trying to get some information from your hotline. After innumerable trials I passed through at 3 pm on Saturday and was told to call next day. I tried again by 7 pm - this time in French instead of English - and was told that the responsible persons are at the office again on Monday by 10 am. Fortunately I received an e-mail early in the morning telling me that my package had already been shipped. After asking for a tracking number I received this really useful and important information at 1 pm - about 15 minutes after receiving the package I had been waiting for by Express-Shipping...
I hope this information is useful for improving the service of "Bagage du monde".
Merci beaucoup!

Extremely useful service, professionally set up and operated!
I'm very grateful for the rather non-bureaucratic help.

Thank you for finding the computer. However it would have been easier if there was a phone number and a person to talk to. Also people who loose something don’t always come back to that airport so there should be a link or help how to send the lost item back to the owner. May I suggest Mail Boxes Etc.

I was waiting 3 hours on the airport right after my flight waiting that somebody could go and take my passport as I was sure that it was on my sit .
After 3 hours waiting the guy from the office in Charles de gaulle told me that they didn’t find anything and that I had to apply on internet if I wanted them to keep checking about it.
After 30 min that I left the airport they sent me an email telling me that they found my passport and I had to pay to have it back.
They sent it after 3 weeks.

This is ridiculous, worst service ever.

It is quite easy to report a lost item in the system, however, you need to pay 12 euros just to know if your item has been found or not... I think this is very expensive for a lost & found service... Despite I gave my email, and I paid the 12 euros, I was never contacted to confirm they found my item, and had to reconnect on the website to find this. Apparently if you give your phone number when creating your account, they call you back, but as it was not a mandatory field, I have not done it immediately. You normally need to pick up your item at their location, which is 3 km from the terminals!! Nearly impossible to do if you don't have your own car. If you want your item to be shipped, you need to send them a box containing a box that they will use to ship your item... Very strange and complex procedure!!! However, when they call you (if you give your phone number!), they can bring your item to the "luggage service" at CDG arrival terminal, which makes it easier. This is what they did for me (after I resent them an email with my phone number!) and it was very effective. The employee from the Lost & Found department who called me and the one at the luggage service were very friendly.

Very nice attention from ground staff at terminal 2F missing luggage desk.
The website works well enough though not user friendly.

I was really happy that i could retrieve the perfume i forgot in the airplane.

thanks for your help!

Professional service. Lost walker (deambulateur) was found very soon after filling out the required forms. Thanks!