No contact. No info. Don’t bother. Exchanged a shirt for a different size. Dropped off at post office as requested with bar code. No contact, no new shirt some 10 days later.
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See what reviewers are saying
Like all the other reviews, this relates to shocking customer service and non existent refunds. Bought shirts and returned them because they didn't fit. Followed the process and paid for recorded cour... See more
Company replied
Having posted a pretty bad review last week, I am now pleased to say I have had e mails, telephone calls and a new shirt delivered. It seemed we were both using wrong e mails. Sorted now so ver... See more
Company replied
Just purchased a DuskTil Dawn printed shirt. The colours are true of the images on the website and the quality is excellent. I originally purchased size large, which is my usual shirt size, but unfo... See more
Company replied
Company details
Written by the company
Shirts to Live in since 2010
Contact info
1st Floor Sackville House, 143-149 Fenchurch Street, , EC3M 6BL, London, United Kingdom
- 07833495141
- benny@frangipani-style.com
- frangipani-style.com
3.0
Average
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I've been buying Frangipani shirts for…
I've been buying Frangipani shirts for over 5 years now. I have quite a collection! . I've been really pleased not only with the shirts but with the service from Frangipani over the years. On the odd occasion when I have had an issue they have always responded quickly and positively and been extremely helpful . I think its fair to say that the quality of the shirts has undoubtedly improved over the last 5 years to an extent that I would have no hesitation recommending them to anyone wanting a bright and breezy "stand out" high quality shirt.
November 7, 2023
Unprompted review
Reply from Frangipani
Thanks so much for your review David. We really appreciate your kind words and it makes us happy to read this! Best, Benny & Clem - Frangipani
Fantastic shirts
Fantastic shirts! Got a bit of a Frangipani collection now. The customer service has been brilliant every time I’ve had an issue. I would recommend Frangipani to anyone looking to improve their wardrobe.
November 7, 2023
Unprompted review
Reply from Frangipani
Thanks very much for your review. We're happy we're making you happy! Best, Benny & Clem - Frangipani
So pleased with the shirts I have…
So pleased with the shirts I have ordered for my husband. They fit him perfectly, such gorgeous prints and colors! Amazing service arrived so quickly, I will definitely be ordering again!
November 6, 2023
Unprompted review
Reply from Frangipani
Thanks so much for your review Charlotte - this makes us really happy! Best, Benny & Clem - Frangipani
Great Gift Shirts
Purchased a shirt for my Dads Birthday - he absolutely loved it! Thank you Frangipani for creating such interesting shirts - a bit different from the rest! Keep up the great work.
October 23, 2023
Unprompted review
Reply from Frangipani
Hi Marcelle, thank you for your review - glad your Dad liked his shirt and hope he's looking super cool! Best, Benny & Clem - Frangipani
Where is my refund?
Like all the other reviews, this relates to shocking customer service and non existent refunds. Bought shirts and returned them because they didn't fit. Followed the process and paid for recorded courier delivery but have heard nothing. Several emails confirming they would issue a refund but no refund materialised. They even ignore emails now. No other way of contacting them. So, best avoid this company.
September 30, 2023
Unprompted review
Reply from Frangipani
Hi Steven, I am very sorry that we have let you down and that your refund has not been issued. I am looking into this now to find out what has happened so we can resolve this quickly for you.
Please could you email me with your order number and I will get this done straightaway. My email address is: benny@frangipani-style.com
Please accept our sincere apologies. We pride ourselves in great shirts and great customer service but we have dropped the ball here so very keen to resolve this for you.
Best regards, Benny - Co-Founder
Credit Where It Is Due.....
I put a negative review of this company on Trustpilot a few weeks back.
The products are fantastic but I was quite dismayed at the lack of customer support concerning returns and refunds.
I recently received a call from business owner Benny, explaining how and why the issues occurred.
Benny acted straight away and rectified my problem and has also been in touch since to further gauge my satisfaction.
Fair play to him and thanks for restoring my faith in customer service.
September 6, 2023
Unprompted review
Reply from Frangipani
Glad I could put it right for you Simon. We make great shirts and great customer service is just as important. Thanks for bearing with us while we fixed things for you.
Best, Benny & Clem
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