Heavy, gets way too hot. Vibration is insane! Worse than the original cordless KM. Battery life is awful, and strength is much worse. Would return if I could..
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m very satisfied with Frank Rowe & Son – Definitely Sharp. As the owner of Mymobiledog, a mobile dog grooming service in the Miami area, I rely on top performance from my clippers. They repaired the... See more
I love ordering from Frank Rowe. I always try to support local businesses and I've never had a problem with them. I've used them for sharpening and equipment purchases. I ran into a little snafu with... See more
Company replied
Was not delivered what was advertised. I searched multiple sites to find the color coded wide attachment combs. They Only advertise the color coded. But delivered the plain grey identical combs th... See more
Company replied
Company details
- Pet Supply Store
- also in
- Pet Store
Written by the company
Over 45 years experience in the pet grooming industry, Frank Rowe & Son is founded on providing professional products & outstanding services at incredible prices.
Contact info
26 South Union St., 17057, Middletown, United States
- 717-616-8646
- support@frankroweandson.com
- frankroweandson.com
4.1
Great
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor Packaging
Poor Packaging, it was loose/came in to big of a box and or not enough packing material in the box. Clipper blades were being bounced all over the shipping box and out of their original packaging.
August 11, 2023
Reply from Frank Rowe & Son
We are so sorry for this experience and have notified our shipping supervisor with the issue. If you have any problems with your blades, please contact us at 800-738-3343. Thank you for choosing Frank Rowe and Son we appreciate your business!
fast shipping
August 5, 2023
Reply from Frank Rowe & Son
We love hearing this!! Thank you for taking the time to give us a positive review, and we are happy that your items were received quickly as it's important when running a business! Thank you for choosing Frank Rowe and Son we truly value your business!
Great to do business with.
On the phone for orders or online they are excellent. I order from Canada . Trusted company. Great products.
August 5, 2023
Reply from Frank Rowe & Son
This is fantastic to hear and thank you so much for providing us this review; we truly appreciate it. Thank you for choosing Frank Rowe and Son we value your business!
Order on time and in good condition
My order arrived in a timely fashion. I ordered more items in order to receive the free shipping. The order was well packaged and all items were intact.
August 2, 2023
Reply from Frank Rowe & Son
We ♥ hearing this!! Thank you for taking the time to review us, we truly appreciate your business at Frank Rowe and Son!
Reply from Frank Rowe & Son
Thank you for letting us know how we're doing, we appreciate this! Thank you for your review and thank you for choosing Frank Rowe & Son for your grooming needs, your business is appreciated!
Reply from Frank Rowe & Son
We apologize for the slow shipping. We did see the order was placed on the 19th 1 item was on backorder, so the order didn't get put on the truck until the 21st. We are sorry for any inconvenience this caused, and we appreciate knowing where we fell short on your expectations. Thank you for choosing Frank Rowe and Son we truly value your business!
Service was good
Service was good. I got my package in time. The only complaint I have is your website where you have to fill out the forms in order to set up for customer service. It could’ve been planned a lot better.
July 12, 2023
Reply from Frank Rowe & Son
Thank you for letting us know how we're doing, we appreciate this! We are always evaluating our process for optimum service, thank you for your review and thank you for choosing Frank Rowe & Son for your grooming needs, your business is appreciated!
Reply from Frank Rowe & Son
This is fantastic to hear, and thank you so much for taking the time to share your experience with us, we really appreciate hearing your feedback! Thank you for choosing Frank Rowe & Son for your grooming needs, we appreciate your business!
Reply from Frank Rowe & Son
That is wonderful to hear, thank you for your review! Thank you for sharing your experience with us and thank you for choosing Frank Rowe and Son for your grooming needs, your business is appreciated!
Placed an order assuming it WAS Frank…
Placed an order assuming it WAS Frank Rowe only to find PetEdge had bought the company. Clipper arrived w/o a charging cord. Dealt with very rude customer service rep who hung up on me, after she stated I would have to pay shipping to return item. Finally resolved issue, but beware. Stopped ordering from PetEdge years ago due to poor customer service, delayed shipping. Nothing has changed.
June 16, 2023
Reply from Frank Rowe & Son
Hi there, we are so glad we were able to speak with you regarding your experience, and we aren't the same PetEdge we bought PetEdge in 2019 and are now Boss PetEdge. We do understand your frustration with the situation however, we were happy to hear that Chessa was able to resolve the issues for you and get you a discount code for your next order. Thank you for choosing Frank Rowe and Son as we truly value your business!
Andis AG Plus Clippers
We ordered andis ag plus clippers and the 3 3/4 blade to groom our goldendoodle. We haven't done this before but the clippers just glided through her coat. Made the job very easy. Blades didn't get hot. Clippers are nice to handle and use. Quick turn around from the time I ordered the clippers to when we got them.
June 13, 2023
Reply from Frank Rowe & Son
Thank you so much for taking the time to review us! We truly appreciate you providing us feedback on your experience. Thank you for choosing Frank Rowe and Son, we truly value your business!
So far so good
June 10, 2023
Reply from Frank Rowe & Son
We ♥ hearing this!! Thank you for choosing Frank Rowe and Son we appreciate your business!
Reply from Frank Rowe & Son
We ♥ hearing this!! Thank you so much for taking the time to give us a positive review we really appreciate it! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!
Great customer service!
May 19, 2023
Reply from Frank Rowe & Son
We ♥ hearing this and thank you so much for sharing your experience with us! We really appreciate it! Thank you for choosing Frank Rowe and Son we truly value your business!!
Always get my products quickly and good…
Always get my products quickly and good customer service! Excited you are now selling melanie Newman products too!
May 12, 2023
Reply from Frank Rowe & Son
We are very excited as well to be able to offer Melanie Newman products too!! We're always looking forward to finding the niche items for our groomers!! Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!
This company always has what I need
This company always has what I need. The delivery is fast. And web page is easy to use
May 12, 2023
Reply from Frank Rowe & Son
This is fantastic to hear!! Thank you for sharing your experience, and we've been upgrading our website, so this is really good news. Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!
Great sevice
May 17, 2023
Reply from Frank Rowe & Son
Thank you for sharing your feedback with us and giving us a great review, we really appreciate it! Thank you for choosing Frank Rowe and Son for your grooming needs we truly value your business!
Orders are way later arriving than when…
Orders are way later arriving than when under Frank Rowe.
May 11, 2023
Reply from Frank Rowe & Son
Hi there, 98% of your order shipped directly out of the Frank Rowe and Son warehouse in Pennsylvania. We do apologize that your tub chokers were on backorder, and unfortunately had to ship at a later date however, that was noted when you placed your online order. Again, we apologize for any inconveniences caused, and appreciate you taking the time to give us feedback. Thank you for choosing Frank Rowe and Son we truly appreciate your business!
We always order from this company and…
We always order from this company and normally never have a problem. However, this time, one of the products had leaked out into the box.
May 3, 2023
Reply from Frank Rowe & Son
Hi there, we have reviewed your order, and will have a customer service specialist contact you for a resolution. We are sorry for the experience. Thank you for choosing Frank Rowe and Son we truly value your business!
Reply from Frank Rowe & Son
Thank you for sharing your experience with us, we really appreciate it! We love hearing this, thank you so much for choosing Frank Rowe and Son for your grooming needs!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.