Frasier Sterling Reviews 198

Awful quality for the expensive price. One of the rings I ordered arrived tarnished before I could even wear it. For the price I would expect high quality gold plated jewelry, not copper tarnished trash. I believe this business is a scam.

Do nOt buy from this company!!
The nO refund policy says it all.
They knOw their product is poor.

I bought a circle shell necklace and it came on a rubber cord.
It's cheap for the price.

It’s been a month since I ordered and after three emails checking the status, I get a generic email each time saying they switched warehouses and my order will ship out at the end of the week or it will be rectified. At this point I’m sure what I ordered will be sold out so I’m sure I will never even receive anything.

Do not WASTE YOUR TIME OR MONEY ordering from here.

You never get your merchandise and they say “sorry Angel it’s taking longer so we can customize it for you”. Then they give you a $25 voucher for your next order. Why would you order from them again. HORRIBLE!

I purchased a custom necklace for my daughter late November, but prior to Thanksgiving. While I understand that it’s “custom” it is now basically February and I still don’t have the item I paid for. It’s always “Angel, I’m sorry. Give it more time.” How does no one not know where the item is. Did it even get produced? It’s not like it was shipped to me and possibly lost by the carrier. No, this is solely on the company.

My pre-teen daughter has more faith than myself in the company and thinks “they’ll make it right.” They attempted to have a new one made and shipped. However, that deadline has also come and gone. While they are offering to cancel and refund my money, it’s so much more than that. It’s a terrible way to conduct business. As a business, one should have a way to know where every item is until it has been released to the carrier. Why can’t someone place a wish order directly? Why can’t someone call anyone who know more than their customer service representatives. Who by the way only respond via email.

Don’t call me Angel, call my by name. And do better as a whole.

UPDATED: My order did eventually arrive after 4 weeks. I'm changing the rating to 3 stars because (a) the experience could have been so much better and (b) the product looks great on the website but is only okay in person.

ORIGINAL FROM TWO WEEKS AGO: Do not buy from this website.

Listen to all the other 1-star reviews. I placed an order three weeks ago. The necklace is still not shipped even though the order confirmation email stated 3-5 days for shipping.

After contacting customer service multiple times, I finally received a reply. They said it will take them another 1-2 weeks to figure out shipping for a total of at least 5 weeks to process the order.

The item has since become sold out on their website. I do not anticipate receiving the item based on what the previous reviewers have experienced.

I’ve never spent the time to write this but I can’t believe this brand accused me of lying that I didn’t reach out to customer service through their DM. I had screenshots showing their logo that I messaged them immediately wanting to update my address. They ignored me for a month. Phone lines are fake. No real customer service. Their customer support member blatantly denies my screenshots (that shows I DM them) says their page is blank and they didn’t get any messages. Just how horrible of them to accused my screenshots to be unreal. They clearly deleted my messages. It’s not even about the refund anymore but the principle of how they handle this. Other customers mentioned they erased comments/messages on their insta.
There you go. No need to buy from them, pls just buy from local small business owners who treat their customer more kindly on Etsy. I wish I could upload the responses and screenshots. I’ve never had customer service like this where they ended with “we’re sorry we can no longer assist you” after I called out the agent for being passive aggressive over email. Yikes.

Terrible customer experience - ordered my items over 2 months ago, was dragged along without a shipping update, then told that 1 item was sold out, still no shipping update. After multiple follow ups, I just found out that ALL of the items I had ordered 2 months ago are sold out.

Literally awful.

Buyer beware!!! My custom order was 3 weeks late ( 8 weeks in total ) so I choose to cancel it. They ran sales the whole time - how are you running sales + trying to get more orders when you can’t catch up on the ones you’ve received? Bad business practices. They also erased my comments on Instagram + tiktok asking for help when they ignored my emails.

Delivery took way too long, the ring size selection is poor, this expensive necklace is mostly plastic and broke upon first use. The earrings I bought look good but I have not used them yet, so we'll see. All in all this company gives mostly H&M quality at 5-6 times the price. I'm not angry just disappointed.

This company is bogus. I started ordering from them this past summer, my first order was fine, but it went downhill from that point. It takes MONTHS for them to ship out orders. And now with my most recent order, apparently shipping was discontinued for a week or two, so when I check back in a few weeks later, shipping has discontinued AGAIN- for another bogus reason. They're a terrible company.

My jewelry is so cute 🥰 and I received it in a timely manner, I will definitely order with Frasier Sterling again!

My order is shipped for almost 3 months, Also they only sent me 5 items, I ordered 6 items! No response from them, really terrible company!

I have had the same story as everyone else. I didn't find out until after I placed my order that it could take up to 4 weeks to ship out. Ok. Fine. The 4 weeks passed, and I am told that I may not get it for another 4 weeks. I asked for a refund and was refused one. I would have to wait another 10 days before I could ask for it again. However, after several emails and calling to complain the order was "coincidentally" shipped while I was on the phone. So it was just sitting there somewhere. It just took me yelling on the phone for someone to actually do something about it. I was told on the phone that all of their delays were due to COVID shut downs (two separate times in December of 2022) of their facilities, though in reading reviews this just seems to be their go-to excuse. If it is true, the fact that they haven't implemented health and safety policies to protect their staff and operations is reason enough to avoid.

This company is a scam. Don’t order from them no matter how cute they make it look. You won’t get it and they won’t help you. Takes 4 weeks to put a name together out of pre-made pieces and they call it “custom”. Scam. Beware.

Ok, I feel totally scammed. I ordered a necklace for my daughter for Christmas on 12/5. Because of the FAQ’s stating that it would be like a month, I quickly emailed the company that same day to see if I would get my item in time, otherwise I planned to cancel my order. I received an email assuring me that I would receive the item before Christmas, and that would be shipped the week of the 18th. It’s now the 20th and I have yet to receive tracking information, so I reached out to the company. They stated it will not be here by Christmas, so I asked to cancel my order. They stated they will not cancel my order. This was a Christmas gift. They refuse to cancel my order, and they refuse to do anything else about it in the meantime. I am livid. Please do NOT do business with this company unless you like throwing money away and liars.

No word on shipping almost a month after ordering. Tried to talk to the customer service to see if I could cancel and was only met with automated responses until I criticized their customer service when I was sent a extremely rude message. Don’t waste your time or money on this place they don’t deserve any of it.

Reading the reviews now I definitely would’ve expected to never see my package, but I got it 4 days earlier than expected! DHL said by December 1 and Frazier Sterling Dec 5, I think they’re behind on their online tracking on their site but it’s more helpful to have the other tracking. I really love my pieces (1 gift, 2 free gifts). I wear my necklace everyday with no issue and my best friend wears her bracelet with no issue as well. The gift is for my sister so I have no review yet but the packaging is really nice!!

Shipped fast and provided a discount. I even got free earrings with my order. Thanks FS!

I ordered a custom piece and another item back in August with no urgency as to when I received them. I contacted customer service in the beginning of October (because it was past thr 4-5 week wait) and they provided an update with tracking info within a few hours. Despite the long wait, the quality of the items surpassed my expectations, honestly. They're well made and look exactly as what's posted on the website. Will make purchases from them again.