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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality, robust build, and how well they meet expectations. The customer service is frequently described as exceptional, with many appreciating the quick, helpful, and conversational responses from the staff. People are impressed with the efficiency in resolving issues, often receiving replacements or solutions without delay, making the overall experience very positive. However, some customers reported dissatisfaction with customer service, citing unresponsiveness to emails, especially concerning returns, or delays in getting clear delivery timeframes. A few other people also felt that the product quality could be inconsistent, with instances of minor damage upon arrival or rusting after some time.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the excellent communication,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the Hyper Pro... See more

Response time

Customers had positive experiences with response times, with many reviewers praising the quick and efficient... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Quality

Users describe positive interactions with quality, frequently highlighting the products as well-built,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I previously gave the Hyper Pro a 3 star rating because of an issue I had with one of the small pads. The Freak Athlete team were quick to respond and solved the issue without delay. I love doing busi... See more

Company replied

Rated 5 out of 5 stars

Delivery was lagging because of holiday season. Emailed on a Sunday, expecting an answer on Monday but received email on Sunday stating they will follow up with fedex on Monday. They really followed... See more

Company replied

Rated 5 out of 5 stars

Ordered the Hyper Pro after seeing it reviewed on YouTube. Delivery was very quick and the product is excellent. It’s exactly as advertised and exceeded my expectations in regards to build quality. O... See more

Company replied

Rated 5 out of 5 stars

I bought the Hyper Pro and I’m really impressed with the product. I also ordered their bench by mistake. Once I realized my mistake I contacted customer service and they refunded my money without any... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Gym

About Freak Athlete

Written by the company

Originating from battling real-life injuries and pain, Freak Athlete aims to unlock your human potential.

Our mission is not just about creating workout equipment, it's about empowering individuals to overcome obstacles, break through limitations, and redefine what's possible.

If we can help one person get out of pain, prevent injury, or move better, then Freak Athlete will be a success.

Check us out on socials or at freakathlete.co!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

999 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Support

One parcel arrived damaged, so I reached out to them. They responded very quickly and sent a replacement immediately. Outstanding support.

December 5, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Glad we could make things right quickly, thanks for the shoutout!

Rated 5 out of 5 stars

Thank you freak athlete

Thank you freak athlete, I recommend their product.

December 6, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Thanks so much for the support. We're glad you're happy with the product!

Rated 5 out of 5 stars

Delivery was lagging because of holiday…

Delivery was lagging because of holiday season. Emailed on a Sunday, expecting an answer on Monday but received email on Sunday stating they will follow up with fedex on Monday. They really followed up all along the way. Pretty impressive in today’s world

December 2, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Really appreciate you sharing this. We do our best to stay responsive, even on weekends, and it means a lot that you noticed. Glad everything worked out smoothly despite the holiday delays!

Rated 5 out of 5 stars

Helped with problems

Helped with problems. Price matched to their recent sale that happened right after purchase. And then the product was everything I wanted!!

December 3, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Glad we could make it right and get you taken care of. Price matching the sale was the least we could do, even better that the product lived up to your expectations too!

Rated 5 out of 5 stars

I needed help with an issue on the…

I needed help with an issue on the hyper pro. Because I'm short I had trouble with the GHD attachment but they quickly resolved the issue with helpful direction on how to angle it in order to work for somebody my height. Very responsive and helpful.

December 3, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Glad we could help get that sorted. The GHD setup can definitely take some dialing in for different heights, but once it’s locked in, it’s a game changer. Appreciate you taking the time to share this!

Rated 5 out of 5 stars

Anytime we’ve had an issue we have…

Anytime we’ve had an issue we have received excellent prompt and fair service.

November 24, 2025
Unprompted review
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Reply from Freak Athlete

That means a lot. We always aim to take care of our customers, so it's great to hear we've delivered consistently. Thanks for sticking with us!

Rated 5 out of 5 stars

I asked for a discount for Black…

I asked for a discount for Black Friday after my purchase and they immediately credited my card $100. I couldn’t be more appreciative and I absolutely love the product anyways great team and great service.

November 28, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Really appreciate that. We always want to do right by our customers, and we’re glad everything worked out. Thanks for the kind words!

Rated 5 out of 5 stars

Adding to my Hyper Pro

I reached out to purchase an extra foot roller and the GHD package for my bench. The package was put together quickly and once I made the payment it shipped very quickly. It arrived in great condition and overall was a smooth transaction. A++

November 18, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Thanks for taking the time to share this! We’re really glad the order came together smoothly and everything arrived in great shape.

Appreciate you coming back to grab the upgrades. Enjoy the added functionality!

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. Sent me a new free pad after mine ripped early on. Didn’t know what was under warranty and almost didn’t reach out. Really glad I did as they responded quickly and were super helpful.

November 25, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Really appreciate you sharing this, it means a lot. We never want someone to hesitate to reach out, so we're especially glad you did and that the new pad took care of things.

Rated 5 out of 5 stars

Great product and customer service

Great product. Better customer service. They really do appreciate their customers.

November 23, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

This is amazing to hear. We're proud of the team for taking care of you and really appreciate the kind words.

Rated 5 out of 5 stars

Excellent customer service

Really appreciate them reaching out to make sure I ordered the correct attachment. Otherwise I would’ve received the wrong part. Customer service was very responsive and helpful.

November 21, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Glad we could catch that in time. Making sure you get the right setup from the start is always the goal!

Rated 5 out of 5 stars

How a business should operate

Super impressed with Freak Athlete’s customer service. They responded quickly and gave me the benefit of a discount that didn’t take effect until the day after I bought a product. I really appreciated it. Looking forward to what else Freak Athlete comes out with in the future.

November 19, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

That means a lot, we really try to do right by people. Glad we could help with the timing on that discount. Keep an eye out for what’s next, we’ve got some exciting things on the way.

Rated 5 out of 5 stars

Easy to set up and use

This is well worth the money! The assembly video link made it easy to set up and the "how to" videos make it easy for my 14 year old daughter to use. Thank you!

November 18, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Love hearing this. Glad the videos made it easy to set up and even better that your daughter is getting great use out of it too!

Rated 5 out of 5 stars

Amazing customer service

I had an issue with my GHD attachment and reached out to freak athlete.

Quick response and the issue was resolved with a new part free of charge.

Very impressed with the customer service and helpful attitude of the people working at freak athlete

November 8, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Glad we could get that part out to you quickly. Appreciate you taking the time to share this!

Rated 5 out of 5 stars

Amazing equipment

Amazing equipment, and even better customer support. Highly recommended 👌

November 6, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Really glad to hear that. Thanks for the kind words and the recommendation, means a lot!

Rated 5 out of 5 stars

Elite level customer service

I reached out with several questions about my recent purchase of the Hyper Pro. Customer service responded to me very quickly and helped me with my issues. Several components looked slightly different in the setup videos, but this was simply due to a design change. One item I thought I was supposed to receive was not included, but they clarified that as well noting that it had been discontinued but was only an early promotion deal. Nonetheless, since they had several of these items remaining in inventory, they sent me one for free even though I was willing to pay. Awesome product, awesome customer service!

November 3, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Really appreciate the thoughtful review. Glad we could clear things up and get you taken care of, always happy to go the extra mile when we can. Excited for you to get the most out of your Hyper Pro!

Rated 5 out of 5 stars

Quick

Quick, helpful replies from support about an item I purchased on FB Marketplace that needed a replacement part. Absolutely love my Nordic Hyper!!

October 31, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

Love hearing that the Nordic Hyper is treating you well! Thanks for the kind words, we’re always happy to help out, even with secondhand setups.

Rated 5 out of 5 stars

I am always thoroughly impressed with…

I am always thoroughly impressed with the responsiveness and thoughtfulness of the team at Freak Athlete. Whenever I need something they are always excellent and helpful. I’m very proud to be a customer and recommend them to everyone I know!

October 27, 2025
Unprompted review
Freak Athlete logo

Reply from Freak Athlete

That means a lot to hear. We take a ton of pride in being there for our customers, and it’s awesome knowing that’s been your experience. Thanks for being part of Team Freak and spreading the word!

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