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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness and professional, friendly demeanor, often going above and beyond to assist with issues. Many people praise the quick and effective support, noting that problems are often resolved rapidly, sometimes within minutes or hours, and that the service is generally reliable with good performance. However, some people were dissatisfied with the service, mentioning issues like slow network speeds, unresponsive support, and servers going offline or freezing. A few other people also felt that the website could be confusing or prone to crashing, and some experienced problems with their VPS disappearing or being suspended without clear explanation, leading to frustration and wasted time.

What people talk about most

Service

Consumers find service to be ambiguous, with some praising fast and efficient service, quick dedicated server... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the support team,... See more

Website

People report ambiguous experiences with the website. While some customers highly recommend it, praising its... See more

Staff

Reviewers highlight positive aspects of staff, often praising the support team as friendly, helpful, and... See more

Response time

Clients share ambiguous opinions on response time. Many customers report extremely slow support, with tickets... See more

Based on these reviews

Rated 4 out of 5 stars

Bought budget VPS of theirs for personal purposes. 4€ for one based in Germany (I live in Poland soo that isn't an issue for me), 100GB of storage and like 4GB of RAM (if I remember correctly about t... See more

Company replied

Rated 4 out of 5 stars

Fast server setup, easy to navigate panel, good connectivity/uptime. My 'enshrouded' server .json file was outdated though, so i had to rewrite that by myself.

Company replied


Company details

  1. Web Hosting Company
  2. Gaming service Provider

Written by the company

Web & Game Hosting Provider


Contact info

4.1

Great

TrustScore 4 out of 5

384 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good experience

good experience, they help me exactly when i need. good services

December 11, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you very much. We do appreciate it.

Rated 5 out of 5 stars

Very good support

When I had a problem I write it to support and he helps me a lot very good web site to buy hosts for your games

December 6, 2024
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your positive feedback! We’re thrilled to hear that our support team could assist you and that you find our services valuable for hosting your games. We appreciate your trust and look forward to continuing to serve you!

Rated 5 out of 5 stars

Veryy good hosting using it for fivem…

Veryy good hosting using it for fivem its really powerful
vps doesnt have a chance against this

December 6, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your fantastic feedback! We’re glad to hear that our hosting is meeting your needs for FiveM and that you find it powerful and reliable. Your satisfaction is our priority, and we’re thrilled to have earned your trust.

Rated 5 out of 5 stars

Knowledgeable support team and they…

Knowledgeable support team and they come right to the solution. We had some issues with our server but they have investigated and resolved the issue the same day. Freakhosting definitely cares about their customers!

December 5, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your wonderful feedback! We’re delighted to hear that our support team was able to resolve your server issue promptly and to your satisfaction. At FREAKHOSTING, we’re committed to ensuring our customers have the best experience possible, and your kind words mean a lot to us.

We look forward to continuing to serve you and are always here to help whenever you need us.

Rated 5 out of 5 stars

The best hosting i have used always…

The best hosting i have used always responds quick and really helpful thank you for the services

December 5, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you so much for your kind words! We’re thrilled to hear that you consider us the best hosting and appreciate our quick and helpful support. Your satisfaction is our top priority, and we’re grateful for your trust in our services.

Rated 1 out of 5 stars

outage for few hours is unacceptable…

outage for few hours is unacceptable for a hosting service. DO NOT USE. total garbage. it is cheap but you pay the price for it

December 3, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for sharing your concerns. We sincerely apologize for the outage you experienced, as we understand how critical uptime is for your hosting needs. Our team is continuously working to improve our infrastructure and minimize any downtime to ensure reliable service for all customers.

We would appreciate the opportunity to look into your specific case further to better understand what happened and address the issue. Please feel free to reach out to our support team so we can assist you directly.

Your feedback is invaluable, and we are committed to learning from this to serve you better in the future.

Rated 5 out of 5 stars

Super fast support.

We've only been with the hoster for a short time. So far I can't say anything negative. The support is really lightning fast. So far there have been no problems.

October 8, 2024
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Reply from FREAKHOSTING

Thank you for sharing your experience! We’re delighted to hear that you’ve had a positive start with FREAKHOSTING and that our support team has impressed you with their speed. We’re here to ensure your experience remains smooth and problem-free.

If you ever need assistance, don’t hesitate to reach out!

Rated 5 out of 5 stars

Excellent technical support

I faced an issue while installing software on my VPS and couldn't resolve it on my own.
I contacted support, and an employee named Vlad quickly identified the problem and helped resolve it.
Extremely prompt and professional support!

November 20, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your wonderful feedback! We’re thrilled to hear that Vlad was able to promptly and professionally assist you with your VPS issue. Providing excellent support is a priority for us, and it’s great to know we were able to meet your expectations.

We truly appreciate your trust in FREAKHOSTING and are here to help anytime you need us!

Rated 5 out of 5 stars

Awesome service

Awesome service, awesome support. Helped me to fix my website too.

November 17, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your fantastic feedback! We’re thrilled to hear that you’re happy with our service and support and that we could help you fix your website. Your satisfaction is our top priority, and we’re here to assist you anytime you need.

Rated 5 out of 5 stars

This company is doing very well

This company is doing very well, Me as a client I can say I feel very safe and very happy and there the support is 24/7 online Thanks FREAKHOSTING!

November 16, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you so much for your kind words and support! We’re delighted to know that you feel safe and happy with our services, and we’re proud to offer 24/7 support to ensure your satisfaction.

Your feedback motivates us to keep providing top-notch service. We’re always here for you whenever you need assistance!

Rated 5 out of 5 stars

Fast in answering

Fast in answering, and correctly and purposefully answering the question. My experience is from the support of your site.

November 13, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your kind words! We’re glad to hear that our support team was able to provide quick and purposeful assistance. Your satisfaction is important to us, and we’re always here to help whenever you need it.

Rated 5 out of 5 stars

The best host provider i have ever seen…

The best host provider i have ever seen in my entire life istg the staff r the best and trusted and helpful best crew i have ever seenn who wants a great games server or vps trust me buy from these guys

November 14, 2023
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your kind words! We’re glad to hear that our support team was able to provide quick and purposeful assistance. Your satisfaction is important to us, and we’re always here to help whenever you need it.

Rated 5 out of 5 stars

Been happy customer with multiple VPS…

Been happy customer with multiple VPS servers and no issues. Support answers question blazing fast.

November 9, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with our VPS servers and fast support. Your trust in us means a lot, and we’re here to ensure your satisfaction continues.

Rated 5 out of 5 stars

Wonderful experience with FreakHosting

Amazing support and company in general, had some slight issues but were all resolved very quickly. I'd highly suggest Freakhosting for any VPS hosting or dedicated hosting.

October 22, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your amazing feedback! We’re so glad to hear that our support team resolved your issues quickly and that you’re happy with your experience. Your recommendation means the world to us, and we’re here to ensure your satisfaction continues.

If you ever need assistance, don’t hesitate to reach out!

Rated 5 out of 5 stars

The best hosting experience i had

The best hosting experience i had. Low prices and high quality

October 26, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had the best hosting experience with us and appreciate our low prices and high-quality service. Your satisfaction is our top priority!

Rated 5 out of 5 stars

Best Hosting Service

The staff of this company is very nice and helps you very quickly.

November 2, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for your kind words! We’re delighted to hear that our team was able to assist you quickly and provide a positive experience. Your satisfaction means everything to us, and we’re always here to help!

Rated 5 out of 5 stars

Very bad bought a dedicated server over…

He fixed the situation reputable guy respect!

November 2, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for updating your review and for recognizing our efforts to resolve the issue. We’re glad we could fix the situation and turn your experience into a positive one. Your satisfaction and trust mean a lot to us, and we’re always here to help whenever you need assistance.

Rated 5 out of 5 stars

Best hosting

October 30, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Thank you for the great feedback! We’re thrilled to hear you consider us the best. If there’s anything more we can do to keep your experience top-notch, let us know. We’re here for you!

Rated 2 out of 5 stars

not unlimited bandwidth as promise

October 10, 2024
Unprompted review
FREAKHOSTING logo

Reply from FREAKHOSTING

Hello, and thank you for your feedback. I’d like to clarify that our bandwidth is indeed unlimited under our Fair Usage policy, which is designed to provide consistent performance for all users. If your server was suspended, it’s likely due to unusually high traffic that exceeded what’s considered fair usage and impacted other users.

We’d be happy to review your case in more detail and discuss options to better suit your needs. Please reach out so we can help find a solution that keeps your service running smoothly. Thank you for your understanding!

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