Sehr nett und zuvorkommend, jederzeit gut erreichbar, Shuttle-Fahrzeug top, guter Preis. Da gabs absolut nichts auszusetzen! Sehr gute Alternative zu teuren Flugplatzparkhäusern. Very kind and courte... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful experience. Don't hire a car with Free2Move at Lyon airport. We arrived and there was nobody to collect us and nobody answered the phone for over 1 hour. The car inside was filthy, crisps every... See more
We rented a car from them at Tirana Airport, booked a day earlier online via DiscoverCars (the free2move website was a little difficult to navigate, and multilingual for some reason). Pick up and drop... See more
Easy from start to finish Booked a meet and greet at Stansted airport agent gave clear instructions to park our car and car collection was waiting for us on arrival definitely use them again found t... See more
Company details
Written by the company
Free2move Mobility Car Rental and Carsharing has been created to simplify your mobility. With a presence in over 170 countries and already counts millions of active users. Free2move Mobility offers you the possibility to rent a car for a few minutes, hours, days or even months thanks to its different services all gathered in one application.
Contact info
France
- free2move.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 17% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient and Friendly
The meet and greet person was efficient and friendly. I was really impressed with this service.
Great support in a very complex place: Paris
Great support
Kind
Smart
Available
Professional
Do not use - classic post hire surcharges
Terrible experience. Rented a car from Bordeaux airport. Incredibly rude service topped off by a €100 surcharge out of nowhere. Do not think you are getting a bargain, you are not. Avoid at all costs. Choose anyone else.
From the very first moment
From the very first moment, the staff's treatment and attention have been very friendly and efficient.
From the sales team to the technical staff and everyone in other departments.
I'm sincerely very happy.
Easy to make reservation
Easy to make reservation, clear explanation about how it is working at the parking place.
The experience met my expectations
The experience met my expectations.
I made my reservation online and had no trouble entering the parking lot. My ticket was valid for an additional two hours (extended package offered), and since my flight was delayed, I didn't have to pay any extra fees.
I would definitely use this service again.
Avoid
Booked the meet and greet via the official KLM website and called the number given 30 minutes before arrival as requested. No one answered and also no one at the airport to meet us.
Contacted them on our return for a refund and had no response!
Would give 0 stars if possible
Would give 0 stars if possible. Do not recommend. Shady business, unprofessional, had terrible customer service and will try to rip you off any way they can so be sure to read the fine print.
Ok for all
All is well, easy to use with the reading of imatriculation plates by caméras.
We have only to think of taking pic tures with the namle of the zone and number of allee.
Run away !
The client service does not exist: they treat you badly at the airport.
And be ready to recieve a €96 invoice to clean the car evenif it is clean
The general comment generated by IA is completly faulse.
Great experience,very profesional
Great experience,very profesional , very kind staff, we got very detailed instructions by mail ,everything went very smoothly, with the shuttle to/from the airport on both ways. Very decent price. We will surely use their service again.
Chapeau!!
Good experience
Easy from start to finish
Booked a meet and greet at Stansted airport agent gave clear instructions to park our car and car collection was waiting for us on arrival definitely use them again found them the cheapest when looking for parking
It was very good
It was very good. Next time I will choose this parking lot. The price was cheap and the staff was kind.
Service impeccable et intervenant…
Service impeccable et intervenant efficace
read cautiously instructions
service useful and simple
people clear and very polite
Location 3 jours (Opel Mokka superbe)
3 days with a beautiful Opel Mokka . Excellent help and availability from the Free2move staff, who were very professional and friendly. I'll be back next time. Greetings to Angelique
Best Service I ever use
Best Service I ever use! Cheap, fast, near to Airport and really kind.
Absolutely recommended!
See u next time again!
Kind regards from Singen.
Extremely simple procedure
Extremely simple procedure. Reasonable pricing (cheaper than a taxi both ways) and extremely secure parking. Great experience.
Awesome rent :)
Arseldi was professional, friendly, and understanding; the car was clean and pleasant to drive. Everything went very well, and we highly recommend Free2Move in Tirana!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








