Freedom Kitchens - Freedom Capalaba Reviews 2

We have never signed off on our kitchen. It is a huge disappointment. As a replacement for our old Custom kitchen, this is an inferior kitchen. Boxed units with drawers that have struts for sides and items fall out. Add the hidden pantry that is almost useless as we can't reach items or see them in the dark. Absolutely useless. The design had the fridge right next to the pantry so the installer put in a wine rack to allow space to open the door. The whole oven/microwave side has an awful profile that looks very amateurish. Should have put our own Bunnings one in.
The design consultant, 25 year old (if that) with the CAD system told us we didn't want a custom kitchen, so we thought we'd try to go modern. Big mistake.

We signed a contract with Freedom Kitchens for our new kitchen back in early August 2021 and it is now December 2021 and our kitchen is still not finished.
When we signed the contract we were under the impression that Freedom was managing the kitchen design and installation process the whole way through to completion, however, all they have done is provide the cabinets and leave the installation to the tradesmen they have recommended. Unfortunately, neither Freedom nor the main installer traddie has taken accountability for the installation of our kitchen and we seem to be bouncing from one side to the other.
We are trying to get some issues in our kitchen rectified (e.g. panels missing, top cabinet dropping, cornices poorly installed and finished) however the main traddie installer doesn't seem to give any importance to finishing our kitchen and Freedom is simply asking us to coordinate with the traddie.
Needless to say, the whole process has been extremely frustrating and not what you expect of a premium company such as Freedom.
We strongly recommend everyone to find a smaller kitchen company that manages the production and installation themselves so you can avoid headaches.
Please avoid Freedom Kitchens, it is not worth the money or the hassle.

UPDATE 20-JAN-2022
Unfortunately, after more than 4 months of having started the installation of our kitchen, the works still remain incomplete. Freedom's response to our initial complaint above mentions that they will resolve our issues as soon as the fabrication of the replacement parts is complete.
The new door and panels arrived in our house in December 2021, however, they still haven't been installed and nobody from Freedom has bothered to call us to confirm an installation date.
I cannot stress enough how poor is the customer service of Freedom Kitchens and how frustrating the whole process has been. I encourage anyone thinking of upgrading their kitchen to avoid Freedom Kitchens for their own mental sanity.