Freegobikes Reviews 

45
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and performance of the bikes, finding them sturdy, safe, and enjoyable to ride. Many people highlight the phenomenal customer service and helpful staff, who are quick to respond, efficient, and provide excellent support, often resolving issues promptly. However, some customers experienced issues with shipping, including broken parts upon arrival, long waiting times for replacement parts, or unexpected shipping charges. A few other people also felt that customer service was unprofessional, with some reporting that their concerns were not addressed truthfully or that their messages were ignored.

What people talk about most

Product

Users describe positive interactions with the product, with many expressing satisfaction with the quality and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the responsiveness and... See more

Staff

Customers had positive experiences with staff, frequently highlighting their friendliness, responsiveness,... See more

Quality

People report positive experiences with quality, consistently praising the high quality of the bikes and... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing quick shipping and prompt arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bike is awesome x2pro My daughter loves it. Looks like her friends bike but is street legal. Great customer service.

Rated 5 out of 5 stars

We had some issues with shipping, and a part was broken upon arrival. They quickly addressed the problem and shipped us out new parts. Fantastic customer support. Will buy again!

Rated 5 out of 5 stars

I knew Freego since 2014. I owned one of their Self-balancing Scooters and i used to ride it everyday and i balance well. It gave me a lot of fun. .... It is an amazing brand from California.

Company replied

Rated 5 out of 5 stars

So far so good, Freego got shipment out quickly. We had a problem with some missing parts, called the contact number, Rica handled the issue with a pleasant demeanor. Amazingly all the parts arrive... See more

Company replied


Company details

  1. Adventure Sports

Written by the company

Freegobikes USA is a pioneering brand in the realm of eco-friendly transportation and personal mobility solutions. Established in 2012 and headquartered in Los Angeles, USA, Freego represents a successful blend of innovative engineering and American brand values. Our journey began in 2013 with the establishment of a state-of-the-art manufacturing facility, leveraging a highly efficient supply chain to swiftly penetrate global markets. Our product portfolio spans a wide range of innovative mobility devices, including Self-Balancing Scooters (Segways, Hoverboards, and Go-Karts), Electric Kick Scooters, and Electric Bikes. Today, we have proudly sold over 1 million units worldwide, solidifying our position as a globally recognized brand. At Freegobikes, we are deeply committed to advocating for green transportation. Our operational strategy and brand development are firmly rooted in the United States, guided by advanced management standards. By integrating cutting-edge engineering with global brand values, we offer distinctive, high-quality products that align with our philosophy of "Free Move, Go Green." Looking ahead, we are dedicated to expanding our sales network, enhancing product quality, and providing localized services. We are actively establishing independent hubs in key regions, including Germany, France, Italy, Central Asia, and Southeast Asia, to better serve our global customers. Freego USA is not just a brand; we are a movement towards sustainable and convenient mobility. We aim to lead the way in offering environmentally friendly transportation solutions, contributing to a greener and more sustainable future for all.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(45)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

(Freego x2 pro) Man this bike can…

(Freego x2 pro) Man this bike can goooo!!! It’s very sturdy you will actually feel safe on it ! Suspension like butter and the ride is smooth and worth it..it’s a no brainer get a Freego right now you won’t regret it! I’ve been through a few other bike but I should’ve just came home where I belong with Freego!

April 22, 2025
Unprompted review
Freegobikes logo

Reply from Freegobikes

Thank you so much for this awesome shoutout to the Freego X2 Pro! 🙌
We’re hyped to hear how fast, sturdy, and safe your ride feels. There’s nothing better than hearing our suspension rides buttery smooth and totally worth every penny.
So glad you found your perfect ride with us—definitely the right choice! We truly appreciate your love and recommendation. Enjoy every fast, smooth ride on your X2 Pro!

Rated 5 out of 5 stars

I bought one Freego x2

I bought one Freego x2, it’s pretty impressive.
The speed goes up to 60mph,
Especially the suspension is amazing,
It feels like the bed when I sit on,
Particularly The price is great , super affordable!
Highly recommend!

April 18, 2025
Unprompted review
Freegobikes logo

Reply from Freegobikes

Thank you so much for your genuine feedback!
You’re absolutely right—the real top speed is around 50MPH, it varies based on rider weight and road conditions.
We appreciate you sharing the actual riding experience. The Freego X2 still delivers amazing speed, ultra-smooth suspension and great comfort, all at an affordable price. Thanks again for your honest review and recommendation!

Rated 5 out of 5 stars

Absolute Beast of a Dirt Bike!

I couldn’t be happier with my FreeGo X2 Pro! This thing is a powerhouse—fast, smooth, and built like a tank. The torque is insane, making climbs and rough trails feel effortless. Battery life is surprisingly solid even on longer rides, and the suspension handles bumps like a pro. Whether you're cruising trails or hitting serious terrain, this bike delivers big-time performance. Totally worth the investment for any off-road enthusiast!

April 2, 2025
Unprompted review
Freegobikes logo

Reply from Freegobikes

Thank you so much for your genuine feedback!
You’re absolutely right—the real top speed is around 50MPH, it varies based on rider weight and road conditions.
We appreciate you sharing the actual riding experience. The Freego X2 still delivers amazing speed, ultra-smooth suspension and great comfort, all at an affordable price. Thanks again for your honest review and recommendation!

Rated 5 out of 5 stars

My Freego E-bike

My Freego E - bike Review

I've been using Freego electric bikes for nearly two years, and they're truly impressive. I own two, and both offer an outstanding experience.

These bikes are far more advanced than others in their price range. Their components ensure smooth rides, whether on city streets or light off - road. Even after two years, the performance remains top - notch.

Freego's customer service is also great. They respond promptly to any queries, making the whole ownership experience hassle - free.

I've compared them with competitors, and Freego clearly outshines. If you're seeking a high - quality e - bike, Freego should be at the top of your list.

April 17, 2024
Unprompted review
Freegobikes logo

Reply from Freegobikes

Thank you so much for your heartfelt, long-term review of your Freego e-bikes! 🙏
We’re absolutely thrilled to hear you’ve been loving our e-bikes for nearly two years—and that you own two of them! It means the world to us that they’ve consistently delivered an outstanding experience, with smooth rides (whether on city streets or light off-road) and top-notch performance that’s held strong even after all this time.
We’re so proud that our e-bikes stand out above competitors in their price range, with quality components that make every ride enjoyable. And we’re equally grateful for your kind words about our customer service—prompt responses and hassle-free ownership are exactly what we strive to provide for every rider.
Thank you wholeheartedly for your trust, loyalty, and recommendation. It’s riders like you that make what we do so rewarding. Enjoy many more years of great rides on your Freego e-bikes! 😊

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