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Freemake Reviews 1,762

•
TrustScore 4 out of 5

4.0

Electronics & Technology
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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding the software easy to use and understand, often without needing a manual. Many people also appreciate the quick response times from customer support, noting that issues are often resolved efficiently and promptly. The product is frequently described as working quickly and effectively for various tasks. However, some people were dissatisfied with the product, reporting issues like the app crashing or freezing, and certain features becoming unavailable. There were also instances where customers experienced problems with license keys after reinstalling software or transferring it to a new computer, and some felt that customer service was not always responsive or helpful in these situations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the product's reliability, ease of... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the software's ease of use,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the quick, helpful, and... See more

Application

Customers had ambiguous experiences with the app. Many reviewers praise it as a great program, reliable for... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

And is is sometimes available cheap for the lifetime key, so look out. The Support team solved my problem nearly asap, many thanks. Only problem is the installation routine which must use only win... See more

Rated 4 out of 5 stars

The free week offer to try the product did not convinced me to buy it. Indeed it was quicker to rip a DVD with the option than without, but still 1hour per movie! There is no content to read and see... See more

Rated 4 out of 5 stars

I have only had this software a short time and am still learning the ins and outs of it. I would have appreciated a concise manual for the operation of the software but, with my limited experience, I... See more

Rated 4 out of 5 stars

I had Megapack V. 4.x with lifetime updates since 2022. After a few problems and contacting support, I was told that there was a version 5 available, but unfortunately the update had to be purchased.... See more

Company details

  1. Electronics & Technology

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

A complete scam that overcharges you

A complete scam that overcharges you, and when you contact them, they hide behind non-compliant clauses. Avoid at all costs!

December 18, 2025
Unprompted review
Freemake logo

Reply from Freemake

Hello,

We offer a one-week trial at a symbolic price, and at the end of the 7-day period — in line with the offer details and the information shown at checkout and in the purchase receipt — the full cost of the software is charged only if the subscription hasn’t been canceled by the user. We encourage all customers to carefully review these terms; however, we are always willing to assist and find a fair solution when possible.

However, we always strive to find a fair solution for our customers.
Please contact our support team at support@freemake.com again, specifying your order number—we will review your case individually and determine how best to assist you.

Sincerely,
Emma Cooper
Customer Support Manager

Rated 5 out of 5 stars

Tremendous Program!

Tremendous Program! There are always time, when one have to save a file one really need, to an
mp3 or mp4 on your own PC.
Perhaps also convert diffr Audio or Video format,then
this is the right program, to get your hands on. / Leif

February 6, 2025
Unprompted review
Rated 3 out of 5 stars

lifetime key not working

I bought a Lifetime key two times for Freemake Video downloader, but after an update it stopping me from using the software and the key was useless and I had to buy Lifetime key again for third time. so it is not actually a lifetime purchase. you can ask me to pay only for new added features but stopping me from using the software to enforce me to pay, this should not happend. and if you fix some algorithms for same features I paid it should free.

December 17, 2025
Unprompted review
Freemake logo

Reply from Freemake

Hello,

We’re sorry to hear that we disappointed you. We’re confident this situation can be resolved. Please contact our support team regarding a repeat purchase, and we’ll do our best to make things right.

Best regards,
Care Team

Rated 1 out of 5 stars

No response to my requests

No response to my requests to fix the issue I've asked about.

November 15, 2025
Unprompted review
Freemake logo

Reply from Freemake

Hello John,

I’ve reviewed your most recent support request, and it does appear that it was mistakenly closed automatically. Unfortunately, technical issues in support systems can occasionally occur.

Regarding the substance of your concern, I’d like to clarify that we do not require you to install anything additional. We simply use the main screen to inform users about other products we offer. These informational notices do not affect the functionality of the software, and you are not obligated to install anything else.

Best regards,
Care Team

Rated 5 out of 5 stars

Great software

Great software ! Simple interface, easy to use and effective. The support is beside that, very responsive and effective. Recommended.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Older movies not playing

I had some older movies that were not playing on my smart tv. I decided to try Freemake. It was easy to use and with the new codecs, the movies came out very nice. The company is top notch in my opinion.

December 7, 2025
Unprompted review
Rated 2 out of 5 stars

untrustworthy

untrustworthy
from test-subscription to full subscription.
I expect in such a case a reminder before test is over and if I willing to make a liftetime-subscription.
No customer-oriented handling
Ray

December 10, 2025
Unprompted review
Freemake logo

Reply from Freemake

Hello,

We offer a one-week trial at a symbolic price, and at the end of the 7-day period — in line with the offer details and the information shown at checkout and in the purchase receipt — the full cost of the software is charged only if the subscription hasn’t been canceled by the user. We encourage all customers to carefully review these terms; however, we are always willing to assist and find a fair solution when possible.

Sincerely,
Customer support team

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