The employees are kind, friendly and they attend to your need immediately. When you call the wait time is not ridiculously long. That is very good. But the reason for the minus star is because they... See more
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See what reviewers are saying
I was first was annoyed why no one has informed me about this extra money 3,99€ I am supposed to pay every month. Like waking up, and you find your money deducted, it's very disgusting. But... See more
Very good I really like it when I spoke with the customer service I’m happy because my problem was solved. I’m speaking English. I don’t speak German language but the customer server is help me with E... See more
I bought an esim card and although installing it on my new iphone should have been an easy process, I was kind of overwhelmed. The Freenet team guided me through this, and it was comforting to know th... See more
Company details
Written by the company
freenet bietet ein umfangreiches Portfolio rund um die Themen Mobilfunk, Internet und TV-Entertainment. Online auf www.freenet-digital.de und in mehr als 520 eigenen Shops werden Kunden und Interessenten unabhängig und individuell beraten. Deutschlandweit stehen die Mitarbeiter in den Shops mit umfangreichen Services und zu allen Fragen rund um Tarife und Smartphones der verschiedensten Anbieter zur Verfügung. Als ergänzendes Sortiment ist ein hochauflösendes Digitalfernsehen in zwei technologischen Varianten Bestandteil des Produktportfolios: freenet TV im Bereich des terrestrischen Fernsehens und waipu.tv im Bereich des IPTV-Entertainments. Abgerundet wird das TV-Segment mit der Streamingplattform freenet Video. Neben einer Onlinepräsenz und den eigenen Shops, ist freenet mit Produkten auch im Fachhandel, in Elektronikmärkten und in den Filialen der Marke GRAVIS vertreten und so immer in der Nähe der Kunden.
Contact info
Kundenservice, 99076, Erfurt, Germany
- 040 / 55 55 41 441
- freenet DLS GmbH
- freenet-mobilfunk.de
4.6
Excellent
36K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They are ready to help.
June 30, 2023
Unprompted review
COMPLETE SCAM
COMPLETE SCAM! They used my bad German to sign me up to 2 BLLSHIT VIDEO SERVICES no one need or wants, and charged me 170 euros over a year and a half, when confronted they said its my problem for saying yes to something i didn't ask for and didn't understand was offered to me. NEVER DO BUISNESS WITH THEM - VERY BAD FAITH
June 19, 2023
Unprompted review
Reply from freenet Mobilfunk
Good day, please excuse the negative experience with our service. However, we can look for a solution together if you wish.
In order to be able to examine your concern in more detail, please contact us directly using the contact form at → www.freenet-mobilfunk.de. You can also send us a PN via Facebook, the collagues will be happy to take a closer look.Thank you.
super service
June 1, 2023
Unprompted review
I CAN’T RECOMMEND !!
Foreigner: Never buy a prepaid from freenet. It did not appear to me in any way from my order that it is valid until further notice. I tried to cancel my prepaid for 6 months without a result – I didn’t get a customer service in English, I couldn’t get in touch with customer service by a call, I couldn’t cancel my prepaid online either. I was so desperate and I got bills from prepaid I used only for a month (which I paid it for.) I found it rude that when I asked customer service in English, I got a perfect answer in English that they don’t give any service in English. What is the reasoning for that? Now I finally got my prepaid cancelled and paid one last bill (I hope so…) I can’t recommend. I’m very disappointed. This was such a psychological burden for me. I would have liked more help, which is what a paying customer deserves!
May 31, 2023
Unprompted review
Reply from freenet Mobilfunk
Guten Tag, es liegt uns fern Sie zu verärgern und wir möchten uns Ihrem Anliegen gerne annehmen.
Insofern es sich um eine Prepaidkarte handelt, wenden Sie sich hierzu bitte direkt an die Hotline unter: 040 5555 41200. Leider haben wir hierauf keinen Zugriff.
Hat gut funktioniert
May 30, 2023
Unprompted review
Really great customer service
Really great customer service. Love that they have budget friendly plans from the top mobile networks. They make sure to provide the same plans but for a cheaper price! I have a Telekom plan with them that costs less than what it would have costed with Telekom but the data speeds, features and everything else from the plan is exactly what Telekom gives. Very happy!
May 22, 2023
Unprompted review
My request was processed as soon as…
My request was processed as soon as possible
May 19, 2023
Unprompted review
Was very fast to answer my call
May 6, 2023
Unprompted review
Great support!
I bought an esim card and although installing it on my new iphone should have been an easy process, I was kind of overwhelmed. The Freenet team guided me through this, and it was comforting to know they had the patience and expertise to handle my questions. The two ladies I spoke with were simply great!
May 4, 2023
Unprompted review
Reply from freenet Mobilfunk
Guten Tag,
es freut uns sehr zu lesen, dass Sie mit uns zufrieden sind. Das ist wirklich klasse.
Quick and easy, but German language required
Today's company's custom service was helpful with infos they provided me!
April 27, 2023
Unprompted review
Reply from freenet Mobilfunk
Guten Tag,
vielen lieben Dank für Ihr Feedback.
Terrible Experience with freenet
I had a terrible experience with freenet and I would never recommend their services to anyone. Their customer support is extremely unhelpful and unresponsive, and their product did not work as advertised.
I had multiple issues with the product, including not being able to connect to the internet while roaming abroad, despite following all their instructions and even contacting technical support. When I reached out to customer support, they were not able to provide any solutions or even acknowledge the problem. It was incredibly frustrating and disappointing.
Furthermore, the entire experience felt like a waste of time and money. I would not trust this company with any future business and strongly advise others to steer clear as well.
Overall, I give freenet a rating of one out of five stars for their poor product and even worse customer service.
April 12, 2023
Unprompted review
Reply from freenet Mobilfunk
Guten Tag, wir haben leider keinen Einfluss auf die Netzabdeckung im Ausland.
Um Ihr Anliegen jedoch genauer prüfen zu können, wenden Sie sich bitte hierzu direkt an das Kontaktformular unter → www.freenet-mobilfunk.de. Vielen Dank.
Call WiFi service does not work; customer support mediocre
I am on a two years contract with them (on vodafone network).
Tried to set up VoWlan or WiFi Call on my iPhone as I have a poor 3G/LTE reception in my area (phone conversations hardly to understand).
According to their webpage and support my tarif is already set up for WiFi Call.
According to vodafone.de webpage should even work while being abroad.
iPhone is setup properly (WiFi Call switch on).
Service does not work (no Wi-Fi behind carrier name on phone).
Calling the support they provided solutions which are not according apple technical specs (VoWlan only should work when there is zero network signal strength; it does not work even in this conditions).
Asked for a callback from someone with knowledge. They promised to call but did not.
So what next? Promised a feature which does not work.
Can’t phone properly from home now.
Would be good to talk to someone with knowledge.
----
update 13.4.: after complaining on trustpilot at least they got back to me; resettet my sim card from provider side; did not help but at least they tried to help; so increase by 1 star
April 12, 2023
Unprompted review
Reply from freenet Mobilfunk
Guten Tag, es tut uns sehr leid, dass Ihnen technisch bisher nicht zu Ihrer Zufriedenheit weitergeholfen wurde.
Senden Sie uns gern Ihr Anliegen per Kontaktformular unter → www.freenet-mobilfunk.de zu, die Kollegen vom Fachbereich werden dies prüfen und sich bei Ihnen melden.
Alternativ schauen wir uns Ihr Anliegen auch gern über Facebook direkt an.
Senden Sie uns einfach eine Privatnachricht.
good customer service but onmy avaible…
good customer service but onmy avaible by phone
April 11, 2023
Unprompted review
Reply from freenet Mobilfunk
Hallo,
Vielen Dank für die positive Bewertung und Ihr positives Feedback. Das hören wir immer sehr gern.
Fantastic and trustworthy Support
Fantastic and trustworthy Support! :) It was wonderful experience and they were very quick to help with my problem!
March 15, 2023
Unprompted review
Reply from freenet Mobilfunk
Hallo, Danke, dass Sie uns positiv bewertet haben.
I'd recommend
A friend recommended freenet to me and I decided to give it a trial.so far I am satisfied, important for me is that I have an overview of my bills online ,fast call customer service ,I have EU roaming and I am not " obligated " to stay if I don't like it here . I recommend highly .
March 15, 2023
Unprompted review
Reply from freenet Mobilfunk
Hallo, Danke, dass Sie uns positiv bewertet haben.
Excellent and helpful
March 9, 2023
Unprompted review
Reply from freenet Mobilfunk
Hallo,
wir bedanken uns recht herzlich bei ihnen für ihr Feedback, und freuen uns sehr, dass Sie mit Ihrem Vertrag und dem dazugehörigen Service zufrieden sind.
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