FREESKY Electric Bike Reviews 52

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, describing the bikes as sturdy, well-built, and powerful, offering an exceptional riding experience with great range. Many consumers highlight the excellent customer service, noting prompt responses and helpful assistance. The delivery service is frequently mentioned as fast and efficient, and the overall user experience, from ordering to assembly, is often described as straightforward and enjoyable. However, some customers also noted issues with customer service, citing slow responses, incorrect parts being sent, or a lack of accountability regarding delivery problems. A few people mentioned receiving bikes with minor defects, such as twisted mudguards or broken components, and experienced difficulties in getting these issues resolved.

What people talk about most

Product

Users describe positive interactions with product. Many customers are highly satisfied with their bikes,... See more

Quality

Clients share positive opinions on quality, frequently highlighting the bikes' solid, reliable, and durable... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the fantastic and excellent... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speedy and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the fast,... See more

Based on these reviews

Rated 5 out of 5 stars

It’s an amazing bike , sturdy and well built. Performing fantastically. Great range and riding experience. Delivered promptly and well packaged. Some assembly required but it was straight forward. Bik... See more

Company replied

Rated 5 out of 5 stars

Fantastic, easy to order, delivered promptly and straight forward to finish assembly. I had a question about using the controller, a quick email to customer service, they answered my question st... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this e-bike! The suspension is smooth, delivery was incredibly fast, and assembly was (fairly) straightforward. It's quick, fun, and the 25A Samsung cells battery last a long t... See more

Company replied

Rated 5 out of 5 stars

I purchased FREESKY Warrior Pro E-Bike through Amazon , it got delivered 10 days early which was amazing. Unpacked and built my beautiful new bike , couldn’t wait to get out on it. Charged battery ove... See more

Company replied


4.5

Excellent

TrustScore 4.5 out of 5

52 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Freesky Warrior Pro

The communication with the seller is amazing and the bike earlier then expected and also came in a good condition and I am very satisfied with the bike.

April 14, 2026
Unprompted review
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for your feedback!

We’re glad to hear the bike arrived earlier than expected and in great condition. It’s also great to know you’re satisfied with both the product and the communication experience.

If you ever need anything, feel free to reach out anytime. Enjoy your ride! 🚴‍♂️

— Freesky Team

Rated 5 out of 5 stars

I purchased FREESKY Warrior Pro E-Bike…

I purchased FREESKY Warrior Pro E-Bike through Amazon , it got delivered 10 days early which was amazing. Unpacked and built my beautiful new bike , couldn’t wait to get out on it. Charged battery overnight . Wow next day I’m 64 I feel like 20 again cycling with ease through trees up steep hills . Awesome 😁. Great fuel saver, I use not to go further away shops with ease. And leave car behind.

April 6, 2026
Unprompted review
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for sharing your experience!

We’re thrilled to hear your Warrior Pro arrived early and that your first rides have been such a great experience. It’s amazing to know you’re enjoying the power and freedom the bike brings—especially tackling hills and getting out more with ease.

Wishing you many more fun and enjoyable rides ahead! 🚴‍♂️😁

— Freesky Team

Rated 5 out of 5 stars

🚴‍♂️ The Best Bike I’ve Had in Years – Fast, Reliable & Worth Every Penn

I recently bought a bike from here and I have to say, it’s honestly one of the best purchases I’ve made in a very long time. From the moment I started using it, I could tell the quality was on another level — solid, reliable, and clearly built to last.

What really impressed me is how fast and smooth it is. The ride feels effortless, and it’s made such a huge difference to my daily routine. Normally, it would take me around 45 minutes to get to work, but with this bike I can now do the same journey in just 10–15 minutes. That’s a massive time saver and makes my commute so much more enjoyable instead of stressful.

You can really feel the difference compared to other bikes I’ve had before — everything from the speed, comfort, and overall performance is just excellent. It’s not just a bike, it’s something that genuinely improves your day-to-day life.

I’m extremely happy with it and would strongly recommend it to anyone thinking about getting a new bike. Definitely worth it!

February 20, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you so much for sharing your experience!

We’re thrilled to hear how much you’re enjoying your bike and that it’s making your daily commute faster and more enjoyable. It’s wonderful to know the quality, speed, and comfort have exceeded your expectations.

Your recommendation means a lot to us — we’re glad to have you as part of the Freesky family!

— Freesky Team

Rated 5 out of 5 stars

Very pleased with product and experience

Very speedy delivery ordered Sunday received it Wednesday. I was able to follow the instructions and had it assembled for first test run by Saturday. Have put over 200km on it so far a few tweaks but all seems fine now I do have experience with bikes but all the necessary tools were provided. It flies up hills I have 450m elevation too and from the office and it eats it.

February 20, 2026
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Reply from FREESKY Electric Bike

Thank you for sharing your experience!

We’re thrilled to hear that your bike was delivered quickly and that assembly went smoothly. It’s fantastic that you’ve already put over 200 km on it and are enjoying the power and performance, even on those challenging hills.

If you’d like to know more about Freesky or need any assistance, we’re always here to help!

— Freesky Team 🚴‍♂️

Rated 5 out of 5 stars

Great service fast delivery ,great bike

Great service fast delivery love my metallic Green ranger m-540 been out a few times great battery range ,very comfortable to ride ,great screen features easy to use,even though this is a fantastic bike ,wish I’d waited a month as FREESKY have brought out the ranger air 540 which would be perfect with the rear suspension..

March 11, 2026
Unprompted review
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for sharing your experience!

We’re glad to hear you’re enjoying your metallic green Ranger M-540 — especially the comfort, battery range, and easy-to-use display features. It’s great to know the bike has been performing well on your rides.

If you’d like to know more about Freesky or need any assistance in the future, feel free to reach out anytime.

— Freesky Team 🚴‍♂️

Rated 4 out of 5 stars

I love the ebike rides well

I love the ebike rides well
Delivery service was excellent
The only problem I had was i was given a 60 pound discount to apply and it didn't work

February 15, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for your great feedback! We’re so glad to hear you love the bike and that the delivery service was excellent.

We apologize for the issue with the discount code, and we appreciate you bringing it to our attention. Please feel free to contact our customer service team, and we'll be happy to assist you with resolving the discount issue.

If you need anything else, we're always here to help!

— Freesky Team

Rated 5 out of 5 stars

Beast of a bike

Great bike for the price and very powerful. Quick and easy to to go into "off road" mode should you choose to. I went for the Alaska for the range, dual battery does make it a very heavy bike but you can't have one without the other.

February 11, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for your awesome feedback!

We’re thrilled to hear you’re enjoying your Alaska and making the most of its powerful performance and extended range. The dual battery setup definitely adds weight, but as you said — that extra range makes it worth it!

If you ever need anything or have questions, we’re always here to help.

— Freesky Team

Rated 5 out of 5 stars

Great product

Great product, totally happy with it! Everything looks beautifu

January 26, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for your great feedback!

We’re so happy to hear that you’re totally satisfied and loving how everything looks. That truly means a lot to us!

If you ever need anything or have any questions, feel free to reach out anytime. Enjoy your ride! 🚴‍♂️

— Freesky Team

Rated 5 out of 5 stars

Almost one year with no problem!

Almost one year with no problem! (2000km) done.
Very satisfied!
Good quality,good memories,
Recommend!!!

February 10, 2026
Unprompted review
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for sharing your experience!

We’re so happy to hear that after almost a year, your bike is still running strong and bringing you great memories. That’s exactly what we love to hear!

We truly appreciate your support and recommendation. If you ever need anything, we’re always here for you.

— Freesky Team

Rated 1 out of 5 stars

Waste of money

Terrible, unreliable

January 26, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the experience we want any customer to have.

If you’re willing, we’d really like to learn more about the issue and see how we can help make things right. Please feel free to contact us directly so our team can assist you.

— Freesky Team

Rated 5 out of 5 stars

I have had a good response from the…

I have had a good response from the freeskys team
If I have a question regarding any issues they answer as soon as possible and knowing they are there gives me confidence.

January 7, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for your feedback! We’re glad to hear that our team has been responsive and helpful in addressing your questions. We’re always here to support you, and it’s great to know that our assistance gives you confidence in your Freesky experience. If you ever need anything in the future, don’t hesitate to reach out! 😊

Rated 5 out of 5 stars

First e bike

Fantastic, easy to order, delivered promptly and straight forward to finish assembly.
I had a question about using the controller, a quick email to customer service, they answered my question straight away.
The bike itself is very sturdy and is very capable on and off road.
Due to its dual motors and various power settings I find it very relaxing riding around the countryside, a normal ride would cover between 20 and 30 miles.
In the correct setting (level 2 single motor) I get some much needed exercise and know when required (steep hills) I can just change setting which is brilliant.

December 29, 2025
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for sharing such a detailed review of your first e-bike experience! We’re happy to hear the ordering, delivery, and assembly process went smoothly, and that our customer service team was able to quickly help with your controller question. It’s great to know you’re enjoying the bike’s stability, versatility on and off road, and the flexibility of the dual-motor and power settings—especially being able to balance exercise with extra support when needed. Wishing you many more relaxing countryside rides ahead! 🚴‍♂️

Rated 5 out of 5 stars

It was the range of the alaska pro.

It was the range of the alaska pro, and the looks thats instantly, made me pick the bike. And wow im not disappointed

December 29, 2025
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for the ⭐⭐⭐⭐⭐ review! 🙌

We’re so glad to hear that the range and looks of the Alaska Pro caught your eye—and even happier that it lived up to your expectations! That “wow” feeling is exactly what we hope every rider experiences.

Thanks for choosing Freesky and enjoy every ride! 🚴‍♂️⚡

Rated 5 out of 5 stars

Rear rack for Warrior: great accessory..easy to fit, works a treat

Ordered a rear rack for my Freesky Warrior. It arrived very quickly, well packaged and fits a treat on the bike. Very pleased and a very useful accessory.

January 1, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for the ⭐⭐⭐⭐⭐ review! 🙌

We’re happy to hear the rear rack for your Freesky Warrior arrived quickly, was well packaged, and fit perfectly. It’s great to know it’s already proving to be a useful addition to your bike.

Thanks for choosing Freesky accessories and for sharing your experience — enjoy the extra carrying capacity on your rides! 🚴‍♂️⚡

Rated 4 out of 5 stars

Great customer service 👍👍

Great communication before I purchased the e-bike and after . I purchased the e-bike from freesky Great price supper quick postage, when I got the e-bike it was Easy to assemble and Great quality well done freesky

January 1, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for the ⭐⭐⭐⭐ review! 👍

We’re really glad to hear you had a great experience with our communication both before and after your purchase, and that you were happy with the price, fast delivery, easy assembly, and overall quality of your Freesky e-bike.

We truly appreciate your support and feedback — it helps us keep improving. Enjoy your rides, and thanks for choosing Freesky! 🚴‍♂️⚡

Rated 5 out of 5 stars

Fantastic bike & service

Fantastic bike, I am so happy! The quality and finish is really high, very safe and sturdy.
Website was easy to use and Customer Service have been helpful and efficient.
Would highly recommend.

January 6, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for the great review! We’re so happy to hear you’re enjoying your bike and that the quality, safety, and finish met your expectations. It’s also great to know our website and customer service made the experience smooth for you. We truly appreciate your recommendation—enjoy the ride! 🚴‍♂️

Rated 5 out of 5 stars

Top notch

Everything about freesky is top notch. Response times and information given from the customer services team, the offers on the website. The quality of the bike. The bikes themselves. Just awesome. My only note when building the bike is that the bike has more than what the manual holds, but theres a full catalogue of videos on youtube so everything to build, maintain and service your bike. So happy i went for a Freesky bike (Warrior Pro) can't wait for the adventures which friends n I have planned.

January 5, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for the awesome review! We’re truly happy to hear that everything—from our customer service and response times to the bike quality and overall experience—met your expectations. We appreciate the note about the manual and are glad the video resources helped during setup and maintenance. Enjoy every adventure on your Warrior Pro, and thanks for choosing Freesky! 🚴‍♂️

Rated 5 out of 5 stars

Good communication good service despite…

Good communication good service despite courier hiccups

January 4, 2026
FREESKY Electric Bike logo

Reply from FREESKY Electric Bike

Thank you for the ⭐⭐⭐⭐⭐ review! 🙌

We’re glad to hear you were happy with our communication and service, and we really appreciate your understanding regarding the courier hiccups.

Thanks for choosing Freesky — enjoy the ride! 🚴‍♂️⚡

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