Freesnaps Reviews 10,933

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,755 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the prints, often describing them as excellent and well-printed with good color. The service is frequently praised for being quick, efficient, and easy to use, from ordering to receiving the products. Reviewers also appreciate the protective packaging that ensures photos arrive in pristine condition. However, a significant number of people express dissatisfaction with the delivery service, particularly regarding next-day delivery options, which often do not arrive as promised, leading to delays and frustration. Some customers also report issues with product quality, such as blurry images or incorrect items, and a few mention problems with missing items or damaged packaging upon arrival.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing significant dissatisfaction... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of prints and... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing disappointment regarding... See more

Order

Users describe ambiguous interactions with order, with many customers expressing frustration over delayed or... See more

Service

Customers had positive experiences with service, with many praising its speed and efficiency, noting it was... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Image was a little blury, which wasn't the case when I printed it myself on plain paper, or some photo paper which I had at home. I only turned to using a company to print because my new printer left... See more

Rated 3 out of 5 stars

I bought the photos and ordered next day delivery. It was a Friday but it was offered at a premium price. I paid but the photos didn’t arrive until Tuesday. I have asked to be refunded but they just s... See more

Rated 3 out of 5 stars

The website promised next day delivery but in fact the photos took about 3 days to arrive! Also it isn't very clear on the website about how many will be on the order. However the guys thing is the p... See more

Rated 3 out of 5 stars

I requested and paid for next day delivery, but order did not arrive until the following day. I placed my order just after 9am but on the details of delivery not the order was not progressed until 6pm... See more


Company details

  1. Photo Printing Service
  2. Passport Photo Processor
  3. Picture Frame Shop

Written by the company

Thousands of people around the UK use FREESNAPS every year. Our features and integrations allow you to print your precious photos directly from your mobile phone, quick turnaround time and free delivery makes us a market leader. FREESNAPS has been around since 2008. The company started slowly in a small town in UK. Now we’re sending photo products far and wide, and we love how quickly we’re growing. We see our website as the heartbeat of our business, creating innovative products that empower our customers to be more creative.


Contact info

3.4

Average

TrustScore 3.5 out of 5

11K reviews

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Rated 1 out of 5 stars

Unreliable and poor delivery

I paid extra for a faster delivery date - not only was it four days later than promised, but my print was delivered in an opened package, and it was wrinkled and creased. Awful service.

May 26, 2026
Rated 4 out of 5 stars

The photos we ordered were exactly what…

The photos we ordered were exactly what we expected and the print quality was excellent. Everything arrived well packaged and the finished product looked great.

The only downside was that the delivery was delayed by around a week, which was a little disappointing. However, aside from that, the overall experience was very positive. The service is good, the prices are reasonable, and the quality of the products is excellent.

I would happily use them again and would recommend them to others looking for quality photo prints at a fair price.

April 27, 2026
Rated 5 out of 5 stars

Great service

Quick and easy to order. Photos arrived quickly. I paid extra for HD quality as the standard quality is not great. Happy with my order.

May 28, 2026
Rated 2 out of 5 stars

Arrived way to late

Order was dispatched but didn't arrive in time. Paid for next day delivery early on Thursday morning, parcel didnt arrive until Saturday evening after we had left for my Son's 18th birthday party ... which is what the photos were supposed to be for. Given 2 stars as nothing wrong with the prints just didnt get the service i paid for and no longer have a need for 60 prints!. Have requested a refund for the delivery charge!

May 28, 2026
Rated 1 out of 5 stars

Paid for next day delivery

Paid for next day delivery before cut off. Received 2 days after ordering.
Emailed customer services and initiated a web chat, never had a response back.

May 28, 2026

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