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Rated 1 out of 5 stars

Please I finished all my task they gave me ,for me to cash out I was ask to send it to group,which I did ,and the point never moved from 50% to 100 to turn Green ,please be real stop wasting peoples t... See more

Company replied

Rated 5 out of 5 stars

We've been working with Freestar for about 5 months and have been very impressed with their approach and attention to our business. Even though we aren't a huge publisher, they make us feel like one.... See more

Rated 5 out of 5 stars

I spent 19+ years at Reuters and I have worked with many vendors. Freestar is defintely not a vendor. They were a partner from day one. They go above and beyond and became an immediate extension of ou... See more

Rated 1 out of 5 stars

Multiple emails from different "business development reps" none of whom seem remotely capable of understanding what "no we don't want to work with you" means. If this is their ethos then suggest folks... See more

Company details

  1. Business Services

Written by the company

Freestar engineers cutting-edge solutions that help digital media publishers and app developers maximize their advertising revenue with class-leading products and solutions. Freestar’s ever expanding family of publisher and app developer partners reach over 70% of all U.S. internet users each month and provide unique opportunities for advertisers to reach their target audiences efficiently at scale. Founded in 2015, the company has grown exponentially, now among the top 20 in total U.S. internet reach. Freestar was named the number one fastest growing company in the U.S. on the 2019 Inc. 5000 list and has remained among the 2,000 fastest growing companies in the U.S. each of the following three years. The company has grown to more than 175 team members around the world in more than 10 countries. The company continues to show tremendous organic growth and has also completed three acquisitions in the last year to extend its product offering and international reach.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

23 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Please I finished all my task they gave…

Please I finished all my task they gave me ,for me to cash out I was ask to send it to group,which I did ,and the point never moved from 50% to 100 to turn Green ,please be real stop wasting peoples times and effort is bad of you

June 11, 2025
Unprompted review
Freestar logo

Reply from Freestar

Thank you for reaching out. However, it looks like you may be referring to a different company. Freestar.com is a legitimate ad tech company that helps publishers optimize their advertising revenue, and we do not require our clients to complete any tasks or offer any cash-out options you mention as part of our partnership.

If you encountered this requirement on another website, we strongly recommend verifying its legitimacy and reporting any suspicious activity to the appropriate authorities or your payment provider.

Unfortunately, we are unable to assist with concerns about that site. Thank you - The Freestar Team

Rated 1 out of 5 stars

Bad people alert!

After years together in Sept they decided to close our contract cause I didn’t earn anymore enough money to stay with them. They told me that if I didn’t leave they took all the money for the fee cause the minimum now was 5000 dollars (amount that was not in the contract) Really a scam, don’t work with them are really bad people.

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

The free star requirement for withdraw…

The free star requirement for withdraw al stated i needed to refer 10 people, I referred 8 people but number of referrals was showing only 6. why?

February 18, 2025
Unprompted review
Freestar logo

Reply from Freestar

Thank you for reaching out. However, it looks like you may be referring to a different company. Freestar.com is a legitimate ad tech company that helps publishers optimize their advertising revenue, and we do not have any referral requirements for withdrawals—or any referral programs at all.

If you encountered this requirement on another website, we strongly recommend verifying its legitimacy and reporting any suspicious activity to the appropriate authorities or your payment provider. Unfortunately, we are unable to assist with concerns related to that site.

Rated 4 out of 5 stars

Is this a scam?…

I applied for a withdrawal yesterday and they say my application must be assessed by third parties so how long before payout ?

Update its been 36 hours still no pay out they said 24 😐

January 9, 2025
Unprompted review
Freestar logo

Reply from Freestar

We appreciate you reaching out, and we’re sorry to hear about your experience. However, it looks like you may be referring to a different company. Our website, Freestar.com, is a legitimate ad tech company that helps publishers optimize their advertising revenue—we are in no way affiliated with https://www.freeafzstar.top or any similar domain.

If you believe you’ve been scammed, we strongly encourage you to report the fraudulent website to the appropriate authorities or your payment provider. Unfortunately, we are unable to assist with any concerns related to that site

Rated 5 out of 5 stars

Freestar: More Than Just a Platform – They’re Partners!

We’ve been partners with Freestar since early 2018, and from the initial sales call to implementation and ongoing support, the experience has been exceptional.

As the founder of I Love My Dog, a large site dedicated to dog owners, we initially tried managing programmatic ads in-house with ad ops contractors. However, it quickly became clear that this approach was both costly and inefficient. That’s when we sought a partner who could handle the heavy lifting, allowing us to focus on what really matters—publishing inspiring, viral content.

Freestar was a breath of fresh air. Unlike other ad companies that overpromise and underdeliver, Freestar not only kept their word but exceeded our expectations, consistently enhancing our experience. They were highly receptive to our feedback and implemented many of our suggestions.

Their team is exceptionally talented, and we’ve had the privilege of working closely with a dedicated account manager who provides personalized, hands-on support.

We’ve referred Freestar to many other large publishers, a recommendation we make with care. It reflects the deep trust and confidence we have in their capabilities.

Keep up the fantastic work, Freestar!

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Big no to freestar

Their sales guy has wasted my 1 month. As asked by him, I terminated my contract with previous vendor and this guy fooled me.

this was a big loss in terms of revenue

July 18, 2023
Unprompted review
Rated 1 out of 5 stars

worst sales guys.

worst sales guys.

they just make me fool for 2-3 months, He made several excuses: he is on leave, his friend died, his mom is not well and so on... I wasted 2-3 months.
don't trust them

November 29, 2023
Unprompted review
Freestar logo

Reply from Freestar

Subhangi,

Thank you for sharing your feedback, although we are truly sorry to hear about your negative experience. However, upon thorough investigation, we couldn't find any record of interaction matching your description in our system. We take customer satisfaction seriously and strive to provide the highest level of service to all our clients.

It appears that there might be a misunderstanding or confusion, as no one matching the description you provided has been associated with our sales team during the mentioned time frame. Additionally, it has come to our attention that identical reviews have been posted on other competitor profiles, which raises concerns about the authenticity of these claims.

We encourage you to reach out to us directly with more details about your experience so we can investigate further and resolve any potential issues.

Rated 5 out of 5 stars

Incredible results, technology, and people!

I am the founder of Virtual Piano - world's largest online piano platform, used by over 100 million people. In the last 18 years, I have worked with most of the big names in AdTech. In 2020, Freestar reached out to me for a partnership and despite my initial reluctance due to the hit-and-miss nature of the sector, I decided to give them a chance. Without exaggeration, this partnership has been one of the best decisions I have made for the business. Here's why:

Incredible results - our revenue has consistently grown since our partnership began and we have been setting and surpassing new goals every year.

Leading technology - a transparent and slick way of monetising the platform, reporting and prompt payments. Always optimised! They also listen to feedback use it to improve the dashboards.

Amazing people - absolute privilege of working with wonderful people who care and actually know what they're doing. From the founder to their genius engineers and account ninjas - literally amazing.

I am always surprised when I see an odd negative review about a business without justification, and under an anonymous ID. Freestar is one of the best, if not the best in the sector and I wholeheartedly recommend them to other ambitious publishers!

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Next Level Custom Service

I spent 19+ years at Reuters and I have worked with many vendors. Freestar is defintely not a vendor. They were a partner from day one. They go above and beyond and became an immediate extension of our internal team. The Freestar team is an absolute delight to work with and their response times are NEXT LEVEL. I've actually never experienced faster response times in my career. The Freestar team cares deeply about their clients and that culture starts at the top. You get access to everyone needed to help set your business up for more success. Highly recommend!

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible company & great revenue

Freestar has been an absolute game-changer for my site deepai.org . Their support is top-notch - always fast to respond and get right to the point on solving issues. Within just a few weeks of partnering with them, my ad revenue rocketed way past what I was making with AdSense.

These guys really know their stuff when it comes to thoughtfully monetizing a site without compromising the user experience. I'm continually blown away by the creative new ad solutions they come up with to maximize my earnings. For instance, they have video ad units that make a ton of revenue that I would never have considered before.

Working with Freestar has been an good experience that has taken my business to new heights. If you're looking for an ad partner that will truly go the extra mile, look no further. I can't recommend them enough.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Freestar has been a terrific partner!

Freestar has been a terrific partner. They have the best in-class customer support and have increased our revenue immensly. I would highly reccomend Freestar to any publisher that is trying to increase their revenue.

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Freestar is a great new partner

We've been working with Freestar for about 5 months and have been very impressed with their approach and attention to our business. Even though we aren't a huge publisher, they make us feel like one. Ad revenue has improved about about 25% month over month and we've have no complaints from customers about malware or other "bad" ads. If we have any concerns, they are addressed immediatelty.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Twenty-five Years in the Field

Twenty-five years in the field, and we've worked with FastClick, Burst Media, SEVERAL more, and were even part of AdSense – when they were in beta testing! A few years ago, we reluctantly left Google, who continuously raised their fees, and we began working with FreeStar. We literally more than quadrupled our revenue received, and experienced some of the best customer service possible. Do we worry a little? Yes, because they have grown from a small incredibly focused company where the focus felt like it was totally publisher related, to an incredibly fast growing organization with more moving parts, but to date, they remain the best absolute ad-publishing company we have ever worked with.

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Team and Results

Having worked in digital marketing for 20+ years, Freestar is among the finest partners I have had to pleasure to work with, programmatic advertising or otherwise. Their market experience and knowledge is extensive and technology world class. They were consultative and highly service oriented at every step from initial contact through proposal and a smooth implementation. I found each member of their team to be excellent at their craft, highly responsive and dedicated to ensuring our success. They were accurate in their revenue forecast expectations with us and flexible and responsive to meeting our specific objectives and needs. I highly recommend Freestar for any firm looking for excellence in programmatic advertising.

March 14, 2024
Unprompted review
Rated 1 out of 5 stars

Complicated and less revenue than AdSense

Freestar looked like a serious competitor with several page contract to sign before the on-boarding process started.
But the first red flag was actually their contract. It is a 12 month lock-in contract. For a whole year you are only allowed to show Freestar ads, no matter how bad they are doing. And if you do not cancel the contract in time you are locked-in for another 12 months.

Then the on-boarding process was one of the most time consuming on-boarding processes I've tried (I've tried about 20-30 ad networks during the last 15 years).
Their knowledge about ad placement was incredible bad, it took them more than a week to get the sticky side ads to work. They spent that week trying to come up with their own solution to sticky side placement that was already on our site (and that solution was emailed them several times during that week). In the end they ended up using our current solution, but of course they tried to take credit for that idea themself.
When the ad placement was done their ads had to be on the site for a month for the on-boarding process to complete.
During that month the ad revenue was lower than what we got from AdSense, we were promised a big increase from AdSense. Freestar was informed about this, but got no response from them.
After a month with their on-boarding process, I got an e-mail from Freestar saying that the contract was no longer valid because the on-boarding process was not completed properly. I e-mailed all my contacts that this was strange that I got blamed, when they could not get it to work. But I'm still waiting for a reply from them.
(I might have deleted their ads before the contract was cancelled, because we were making more money from AdSense and the issue was not addressed by Freestar.)

Also their scripts totally messed up our Analytics, and when they where told this they tried to blame it on bots.

March 1, 2023
Unprompted review
Freestar logo

Reply from Freestar

Emil,

Thank you for providing feedback on your experience with Freestar.

We appreciate your insights as they help us continually enhance our onboarding process. At Freestar, we are dedicated to tailoring our approach to meet the unique needs of each client, and your feedback serves as valuable input for our ongoing efforts to improve.

We understand the importance of transparency in our contract terms and we acknowledge that the 12-month lock-in contract may not align with everyone's expectations, and we are actively reviewing our policies to better accommodate the diverse needs of our partners.

Regarding the ad placement process, we are committed to maximizing revenue for our clients and continuously refine our strategies to achieve optimal results. We apologize for any inconvenience experienced during this phase and appreciate your patience.

Regarding the Analytics issue, we are committed to maintaining data integrity and swiftly addressing any technical challenges that may arise. Your feedback highlights areas where we can further enhance our services, and we thank you for bringing it to our attention.

Should you have any further concerns or wish to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction is our priority, and we are here to assist you in any way we can.

Rated 4 out of 5 stars

Freestar helped us earn more money than others did.

Freestar helped us earn more from our website than any other company we've worked with so far. We've managed our ad ops ourselves and used a few other agencies. Freestar has been the best so far.

August 30, 2022
Unprompted review
Freestar logo

Reply from Freestar

Thank you so much for your kind words! Your appreciation fuels our passion for this incredible partnership. Here's to many more successes together!

Rated 1 out of 5 stars

No means no..

Multiple emails from different "business development reps" none of whom seem remotely capable of understanding what "no we don't want to work with you" means. If this is their ethos then suggest folks avoid like the plague. This kind of approach doesn't reflect well on the business and puts us right off.

July 20, 2022
Unprompted review
Rated 1 out of 5 stars

Used by Scammers BEWARE

The company itself is a legit company. However, many scammers use their name and try to get freelancers to make upfront deposit payments or other forms of payment. PLEASE BE AWARE!

November 2, 2021
Unprompted review
Freestar logo

Reply from Freestar

Hey there. Freestar has been made aware of multiple fake profiles on hiring platforms like Upwork and Fiverr claiming to be Freestar employees offering work in an attempt to steal personal and payment information from users.

Please note that these attempts are fraudulent and have no affiliation with our company. Any and all hiring efforts for Freestar will come from our careers page on our website and are handled through our HR department.

We have reached out to the platforms to try and stop this from happening to anyone else and to get the profiles removed.

We’re terribly sorry for any inconvenience this issue has caused.

Stay safe and alert!

Thank you.

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