Freestyle Reviews 135

My experience with this continuous glucose monitoring system has been disappointingly inconsistent. Having purchased three sensors, my initial excitement turned into frustration and dissatisfaction.
The first sensor, acquired through their introductory offer at a seemingly reasonable price of $15, malfunctioned abruptly after a mere three days of use. Upon reaching out to their support team, I encountered a disheartening response. Despite their attempts to troubleshoot the issue through a barrage of questions, their ultimate dismissal in replacing the defective sensor left me feeling unsupported and dissatisfied as a customer.

Hoping that the first instance was an anomaly, I proceeded to use the second sensor, purchased at the standard rate of approximately $100. Unfortunately, the déjà vu of failure struck again, this time lasting only four days instead of the promised 15. This consistent premature malfunctioning not only disrupts the monitoring process but also raises serious concerns about the reliability and durability of their products.

Presently, I find myself navigating the cumbersome process of attempting to return the third sensor for a refund, although the grim anticipation of a fruitless endeavor looms over this endeavor. The lack of assurance in the product's performance, compounded by the apparent reluctance or difficulty in obtaining a refund, is disheartening, to say the least.

Reflecting on this experience, I would strongly advise potential consumers to steer clear of this particular continuous glucose monitoring system . The recurring failures and the lack of adequate customer support make it an unreliable and frustrating investment. I had hoped for a seamless and efficient monitoring experience, but unfortunately, this product has fallen far short of expectations.

In conclusion, my recommendation would be to explore alternative options that prioritise reliability and customer satisfaction, as this particular system has proven to be an unreliable and disappointing choice.

I’ve been using the Abbott freestyle for the equivalent of three senses – eachvalued for 14 days.

I think it’s a good piece of kit and it is helping me control my sugar level.

 big downside is their customer service and you end up calling two or three times and then you’re told customer services. Will ring you back to take your car details when you want to re-order.

I am self funding this, and in my opinion, it is very poor in today’s day of technology. The need to sort this issue out or I will look at alternatives that are on the market. Let’s see if there is any response.

I was about to come to Trustpilot to complain about another company, and it crossed my mind that a) most companies I deal with these days have infuriating customer service but b) I'd phoned Abbott today about an issue with my phone/sensor communication and I'd received excellent service. And I always get great service from them. The phone is answered quickly and I've never yet spoken to anyone who didn't know what they were doing.

So, thank you Freestyle Abbott. Your sensors, although not always perfect, have given me a much improved quality of life. You always replace faulty sensors with no hassle, and even ones I've knocked off myself. Your online support form is sometimes a bit flaky but your phone service is superb.

Today's issue was about Android 14. I was sceptical about the steps you told me to take, but they worked. Your support staff understood my issue and solved it, in one phone call. And because I had to restart my phone to finish the process, I was unable to respond to your phone survey, because I had to end the call before I know if it had worked or not. So I'm here to say yes, your solution to my Android 14 upgrade worked. Thank you - because it's good to deal with a company with well-trained staff who've been given the authority to fix things.

Ordered 2 devices, 1 was faulty. So far I have sent two emails to their support, no reply. Avoid!

I ordered my glucose monitors. They were supposed to arrive by parcelforce, but they never showed and eventually the tracking info said that the package was returned to sender. This process took weeks and during that time I purchased the monitors from an online pharmacy. I requested cancellation of the Abbot order and a refund. Although I got an initial response within a few days, I never received a refund and have been trying to contact their customer services without success. Their online chat is either offline, or you are made to perpetually wait. They don't respond to emails or Facebook messages and the contact link on their website is broken. I find it difficult to believe but I have to conclude that this is a scam operation. No legitimate company could ever be this bad. I would recommend staying clear of this company and instead buy another brand of monitors. Dreadful experience. I will be complaining to my credit card company.

Been using libra freestyle blood glucose sensors for a couple of years and more often than not they simply don’t work have errors of give wrong readings.

And the award for the worst web site in the history of the Internet goes to...

So awful I gave up.
Can't complete an order.
Code that doesn't work.
Order form that won't progress
Invalid phone number.
Chat with no one there.
Three day lead time for an email response.

Life really is too short.

Very poor support system. Chat queue with 7 people between 2 and 3pm on a weekday took one hour then said there were no agents available.