While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Pet Supply Store

Written by the company

Free To Live make luxury spa products for fabulous dogs! Enjoy spending quality time with, and reap the benefits of bonding with your dog. Treat and pamper your best doggy pal with our luxury, sustainable products which contain only dog friendly essential oils. Our products include balms, shampoo bars, coat and bed sprays. Our packaging is widely recyclable and we are always looking to improve and make better sustainability choices. All our products are homemade in small batches. Made in Yorkshire.


Contact info

4.1

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Love natural products very happy with my purchase. Thank you.

December 6, 2023
Free To Live logo

Reply from Free To Live

Thank you so much for your review - we’re so glad you are happy - thank you 😊

Rated 4 out of 5 stars

Not received, not suppliers fault

Not received, when queried, reply was prompt and personal. Obviously the supplier was very let down by the carrier.
I was happy with the response.

November 4, 2023
Free To Live logo

Reply from Free To Live

Hi Hilary, firstly I am very sorry that your parcel hasn’t turned up. It was delivered to the post office on 4th November, (the same day that you placed your order) and sent using the Royal Mail’s second class, signed for service. It must be lost in their system somewhere but will hopefully turn up eventually. It was good to have the opportunity to discuss this with you yesterday and I have given you a full refund. We can only apologise as the package was posted in good faith and the late/non delivery is sadly out of our control.

All the best

Fiona - Free To Live

Rated 5 out of 5 stars

We absolutely love Free to live…

We absolutely love Free to live products. We have a jackapoo who loves to get as dirty as possible and the shampoo bar is great for bath time. Very easy to use and smells amazing. We also love the coat mist spray, it’s great to use for a freshen up and the scent lasts for ages :) highly recommend free to live products!

October 2, 2023
Unprompted review
Free To Live logo

Reply from Free To Live

Thank you so much for letting us know that you love our products 🌟😀

Rated 5 out of 5 stars

Great products

As a trainer and dog owner i really love using and recommending Freetolives products. Creating a grooming and care routine with your dog is a great way to enhance your bond and spend a little time checking over your pup. Freetolives range of products are perfect for this!

October 20, 2023
Unprompted review
Free To Live logo

Reply from Free To Live

Thank you for your kind review 😀🌟🐕

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look