Great opportunity to invest for your future. Pros: - really low costs for investing and currency FX - ISA and SIPP availability - good app also including a web interface - multitude of in... See more
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Review summary
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I like this app as it is easy to use, pays interest on cash in my account, transactions are quick. Any enquiries I've made get a quick and helpful response. Only downside I've encountered was I wante... See more
Company replied
Took way too long to get account approved, despite numerous attempts to contact the company but posting a review here did the trick within the hour! I’m on now and it’s looking great.
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No standing or dealing charges, availability of GIA, stocks and shared ISA, SIPP. Access to a great stocks charity, notably to some gilts. They do not provide USD holding facility, and every transact... See more
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Company details
Information provided by various external sources
With Freetrade, you can invest for free in the stock market. Our app is available today on iOS and Android.
Contact info
London, United Kingdom
- freetrade.io
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great platform and so easy to invest
Great platform and so easy to invest. See hundreds or thousands of shares and funds, see how they are doing and invest what you want. Watch and see your ISA grow
September 15, 2026
Unprompted review
Reply from Freetrade
Thanks so much for the feedback!
We're really glad to hear you're enjoying Freetrade and find it easy to use.
Let us know if there's anything else we can help you with at hello@freetrade.io
Very easy to set up and use
Very easy to set up and use, clear information, and lower fees than my other providers
September 11, 2026
Unprompted review
Reply from Freetrade
Thanks so much for the feedback!
We're really glad to hear you're enjoying the clear layout, low fees, and smooth setup.
Let us know if there's anything else we can help you with at hello@freetrade.io
Quite good
Good choice, the monthly fee seems a bit much for what you get compared to competitors but justifiable when considering that’s their pricing model and fee structure in this highly competitive market. Shame they got rid of fractional shares
September 10, 2026
Unprompted review
Reply from Freetrade
Thanks for your candid feedback, we've taken that on board!
Just to clarify, fractional shares aren't currently available for UK stocks or ETFs, but I've passed your comments along to our team.
Let us know if there's anything else we can help with by reaching out to our team at hello@freetrade.io.
I use bad company the company for a long time to do…
I use the company for a long time to do the stock market .
They were taken over by IG in April and I have tied since then to get my money back and statements of my account .
It has taken me till today 6 months to do this very time consuming and frustrating
I would suggest never to use them
Very unprofessional and rude
I am going to take them to court to get paid wasted time with them
DONT FOR GODS SAKE USE THEM
April 1, 2026
Unprompted review
Reply from Freetrade
Thank you for sharing your feedback.
We are deeply sorry for the stress and frustration caused by the delay in retrieving your funds and account statements over the past six months. Spending so much time chasing your money and records is completely unacceptable, and this falls well short of the level of service we aim to provide.
Our dedicated Complaints team is currently investigating this. Under standard regulations, a full response will be provided within eight weeks, though we aim to resolve this as soon as possible.
We truly regret the impact this transition has had on you, and we appreciate you bringing this to our attention.
Reply from Freetrade
Thanks for reaching out, and I'm sorry to hear your deposit hasn't appeared in your account as expected.
When a deposit doesn't show up immediately, it is usually because the transfer is temporarily unallocated. This can happen if:
The deposit was sent from an unlinked account, joint account, or business account.
The reference number was omitted or mis-typed during a manual transfer.
Your bank name doesn't exactly match your Freetrade profile name.
Please drop an email to reviews@freetrade.io or reach out via in-app support with your account details and a proof of transfer (e.g. bank statement screenshot). Our team will be happy to trace the funds and get them allocated to your portfolio right away.
Good platform, but UK gilt selection needs improvemen
Freetrade is easy to navigate, straightforward and simple to use. However, its limited range of UK gilts prevents me from giving it more than three stars.
I wouldn’t expect every gilt to be available, but I would expect a sensible selection of both low- and high-coupon issues across a range of maturities—ideally at least one every five or six years in each category. This would allow customers to build tax-efficient or higher-income portfolios with suitable duration diversification.
At the time of writing, none of the low-coupon 2029, 2030 or 2035 issues I looked for were available. For higher-coupon gilts, the choice appeared to be limited to just two, with maturities in 2032 and 2053, leaving a substantial gap.
For a UK investment platform, and given the importance of gilts in long-term asset allocation, income generation and tax planning, Id expect a much broader and more thoughtfully structured range
September 4, 2026
Unprompted review
Reply from Freetrade
Thank you for leaving such detailed and constructive feedback.
We completely agree on the importance of UK Gilts for fixed-income strategies, duration diversification, and tax efficiency (especially given the Capital Gains Tax exemption on Gilts).
We continuously review and expand our asset universe based directly on investor feedback. Having balanced maturity ladders across both low-coupon (tax-efficient capital growth) and high-coupon (income-generating) issues is a valid point, and I have passed your specific suggestions regarding the gaps in 2029, 2030, and 2035 maturities directly to our Product and Stock Universe teams.
In the meantime, if there are any other Gilt ISINs or tickers you would like to see added to the platform, please feel free to an email at reviews@freetrade.io, and we can share them with our wider team.
Easy simples & great
Easy to set up simple to understand & get up and running with all in all & great platform to use.
September 3, 2026
Unprompted review
Reply from Freetrade
Thanks so much for the feedback! We’re glad to hear you found Freetrade easy to set up and understand. We really appreciate you taking the time to share your experience.
It is not really a free trade!
It is not really a free trade. Have to pay on most of the things that are free on other app.
September 3, 2026
Unprompted review
Reply from Freetrade
Thank you for taking the time to share your experience. We’d like to look into what has happened and see if we can help get this resolved. Please email us at reviews@freetrade.io, and we’ll be happy to help.
Easy to use and had no issues
Easy to use and had no issues. Been using the app for about 5 years now. Any time I’ve had to contact customer support they’ve handled my questions well, promptly and professionally.
September 3, 2026
Unprompted review
Reply from Freetrade
Thanks so much for your review! We’re delighted you’ve been with Freetrade for about five years and find it easy to use. It’s great to hear you’ve had a positive experience with our customer service team as well. We really appreciate your continued support!
Awesome so easy to use and deal
September 3, 2026
Unprompted review
Reply from Freetrade
Thanks so much for the feedback! We’re glad to hear you’re finding Freetrade easy to use. We really appreciate you taking the time to share your experience.
Not as good as Trading 212
Not as good as Trading 212 - interface not as useful and also funds / even individual shares were not available to buy. I've literally only just been able to access IAG (British airways!).
September 3, 2026
Unprompted review
Reply from Freetrade
Thank you for your feedback! We're sorry to hear that the interface and availability of some investments haven't met your expectations.
Please rest assured that we've shared this with the wider team so we can look into improvements based on it.
If we can help you with anything else, please email us at reviews@freetrade.io
Very simple and nice ui for trading……
Very simple and nice ui for trading… could do with an advanced trading view ui for the more professional experience.
September 3, 2026
Unprompted review
Reply from Freetrade
Thanks so much for the review! We’re glad to hear you’re finding Freetrade easy to use. I’ve shared your feedback with our wider team so we can look into improvements based on it.
Be very careful with these just…
Be very careful with these just charged me £17 per share to transfer 5 us stocks £88 in total to T212 no one else in my experience charges this also there fx fees are very expensive they will reduce this however you need to upgrade your plan even then they are expensive your best just joining trading 212 so much cheaper bad move from me hope this helps others
September 3, 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to leave a review.
We always strive to keep our pricing clear and transparent, with all transfer and FX fees outlined in our fee schedule. Transferring US shares to another broker incurs external custodian processing fees, which is why an outbound charge applies per US holding.
We take your points on FX rates and plans on board, and we'll pass your feedback straight along to our team.
Easy to use, good app, great customer support
Great customer service when you can communicate with a ‘human’.
I have an S&S ISA which was easy to set up. Easy to credit my account and buy shares in the funds I am interested in.
I like the app and think it’s clear and shows what is happening with the shares I purchased.
September 1, 2026
Unprompted review
Reply from Freetrade
Thank you for the great 4-star review!
It’s fantastic to hear that managing your ISA in the app has been a smooth experience and that our team looked after you well. We’ve also taken on board your feedback about accessing human support and are continually working to make reaching our team as quick and easy as possible.
Thanks for being a part of Freetrade!
Negative experience
They would not let me set up an account. No reason why just said no bad luck! No support, no help!
August 22, 2026
Unprompted review
Reply from Freetrade
Thank you for taking the time to share your experience. We're sorry to hear about the issues you are having setting up an account.
We’d like to look into what has happened and see if we can help get this resolved. Please email us at reviews@freetrade.io, and we’ll be happy to help.
I love the Freetrade app and it’s…
I love the Freetrade app and it’s become my go too for all my investments. I have a SIPP &stocks and shares ISA and find them super easy to use. The charges are more than fair and the app has always been super easy to use and navigate. I’ve never had issues getting money in or out. I’d highly recommend it (as I have to many others).
August 22, 2026
Unprompted review
Reply from Freetrade
Thanks so much for the lovely feedback! We’re glad to hear you’re finding Freetrade easy to use. We really appreciate you taking the time to share your experience.
Over the last 6 years I have never made…
Over the last 6 years I have never made any money using Freetrade app.
The purchase price of the shares are always higher than the actual live share price and as soon as you have purchased the share price in the app immediately drops below what you have purchased the shares for.
Over the last 6 years I have invested £2000 and I am right now £1,800 down, and only have £600 left.
When I have tried to sell my shares immediately I see an imminent down turn, my request to sell are sometimes rejected. They seem to restrict the sales until it's more favourable to the app operators!!
August 21, 2026
Unprompted review
Reply from Freetrade
Thank you for taking the time to share your experience. We're sorry to hear about the issue you are having related to live pricing.
We’d like to look into what has happened and see if we can help get this resolved. Please email us at reviews@freetrade.io, and we’ll be happy to help.
Lost my investments during an ISA transfer
I’ve invested with Freetrade for a few years and had a good experience. For simplicity, I decided to move my ISA to Freetrade too. Bad mistake. A substantial part of my investments has gone missing during the transfer process. Despite repeated requests for clarification and updates, I just get vague responses from their customer services team. There is no way to speak to a person. There is absolutely no care or regard provided by Freetrade, and I still don’t have my money 2 months on - well over the 30 day limit. Totally appalling customer service. I’m going to be leaving Freetrade ASAP and reporting them to the Financial Ombudsman.
August 17, 2026
Unprompted review
Reply from Freetrade
We’re really sorry to hear about your experience and the frustration that has been caused, particularly given your previous positive experience with Freetrade.
We understand how concerning it is to be waiting for the transfer of your ISA and to feel that you haven’t received the clarity or updates you need. This isn’t the level of service we aim to provide.
We’d like to look into what has happened and see if we can help get this resolved. Please email us at reviews@freetrade.io, and we’ll be happy to help.
After using FreeTrade for a few months
After using FreeTrade for a few months, I really feel it is a fantastic company. Excellent service and very efficient. With it, you will enjoy a grate experience of a way to invest.
August 12, 2026
Unprompted review
Reply from Freetrade
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with FreeTrade and that you’ve found our service efficient and enjoyable. We really appreciate your support and look forward to being part of your investment journey.
I’ve been using FreeTrade for several…
I’ve been using FreeTrade for several months now and have to say I’m most impressed. Easy platform to navigate and use.
August 11, 2026
Unprompted review
Reply from Freetrade
Thanks so much for the kind words! We’re really glad to hear you’ve been enjoying Freetrade and finding the platform easy to navigate and use.
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